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ac5e39@r.postjobfree.com

HANA ALKHLIEFAT PETRA-JORDAN

Seeking a challenging position with progressive organization that ensures the opportunity for growth and creativity in such a way to participate in the organization development.

Marital status: Married.

Nationality: Jordanian.

Place and Date of Birth: Petra –Jordan- July 27 1987. BSC. Industrial "Engineering management"

2005-Jan 2011 Jordan university of science and technology(JUST) Irbid-Jordan

Average :good

Arabic, mother language.

English, very good in writing, reading and speaking

Excellent in dealing with Widows, Microsoft Office and Internet environments for 9x .XP and widows seven.

AutoCAD (2002-2009), Mechanical Desktop, Arena, Minitab, Mat lab, Microsoft Visio, Tool design.

Interpersonal skins, team working, technical writing, time management, stress control, leadership, presentations and negotiation skills.

Creative, ambitious and cheerful person.

Participant Engineer-Training & Development department in PETRA DEVELOPMENT AND TOURISM REGION

AUTHORITY.

Monitoring and evaluating action plans.

Implement ISO standards.

Develop a strategic plan .

Collect and analyze lessons learned and best practices from previous programs monitoring exercise

Review and improve key performance indicators KPIs.

Coordinate the successful execution of internal and external evaluations according to evaluation plans

Manage the service quality through different customer access channels and Reviews customer feedback.

Customer services surveys and data analysis.

Ensure the collection of timely and accurate routine program monitoring data. Check and ensure data quality.

Objective

Personal

information

Education

Skills

Languages

Jan2016- till

now

Academic

Workshop and

Training

Oct 2016, key performance indicators KPIs, KING

ABDULLAH II CENTER FOR EXCELLENCE-

JORDAN.

March 2016,ISO 9001:2015 Quality management

system internal auditor training course,SGS Jordan Co.

March 2016, ISO 9001:2015 Quality management

system Awareness training course, SGS Jordan Co.

Jan 2016, Work ethics, Petra Development and

Tourism Region Authority-Jordan.

Jan 2012- April 2012, Trainee in OL- OMAN.

Jan 2011- Jun 2011, Teaching math in a private

school.

Aug 2010-Jan 2011, Trainee in AWAR Company-

Jordan.

Worked as part time math teacher -Jordan - 2010

Oct2009-Dec2OO9, Work Ethics, INJAZ Program

Apr 2009, Total Quality Management

(TQM) course, Consultative Center for Science

and Technology (CCST) at JUST.

July 2008, communication skills, team working,

creative thinking, conflict resolution, leadership skills, civil society development center.

Mar2OO8, "How to convince?" Work shop with king

Abdullah for fund and development .

Feb2OO7, Creative ~g Workshop in Jordan youth

Forum.

Leadership and communication skills workshop

civil society.

development center "CSDS"

Employee satisfaction surveys.

Convert the opportunities for improvement that were mentioned in KING ABDULLAH II AWARD FOR

EXCELLENCE report to action plans and ensure the

execution and implementation.

Part time and

Volunteer working

Experience

Volunteers in king Abdullah for fund and development JUST (2007-2010).

Vice president of Democracy and Human Rights Club in JUST (2008-2010).

Member of the Institute of Industrial Engineering "IIE" chapter

in JUST.(2009-till now).

Volunteer in the civil society Development center (2007- 2010).

Participate as volunteer in "SHAREK" campaign to encourage youth to participate in elections with Jordan Youth forum and the Ministry of Political Development

(Nov 2007).

Participate in first Middle Jordan Youth Forum, (Jun 2007), and 3n1 North Youth Forum (Irbid 2006).

Participate in I University Student Girl Forum (Feb 2007).

Participate in JUST Student Forum (summer 2006).

Volunteer in National Youth Strategy (2005-2006) References

Available upon request

Contact this candidate