Microsoft Office Management
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HANA ALKHLIEFAT PETRA-JORDAN
Seeking a challenging position with progressive organization that ensures the opportunity for growth and creativity in such a way to participate in the organization development.
Marital status: Married.
Nationality: Jordanian.
Place and Date of Birth: Petra –Jordan- July 27 1987. BSC. Industrial "Engineering management"
2005-Jan 2011 Jordan university of science and technology(JUST) Irbid-Jordan
Average :good
Arabic, mother language.
English, very good in writing, reading and speaking
Excellent in dealing with Widows, Microsoft Office and Internet environments for 9x .XP and widows seven.
AutoCAD (2002-2009), Mechanical Desktop, Arena, Minitab, Mat lab, Microsoft Visio, Tool design.
Interpersonal skins, team working, technical writing, time management, stress control, leadership, presentations and negotiation skills.
Creative, ambitious and cheerful person.
Participant Engineer-Training & Development department in PETRA DEVELOPMENT AND TOURISM REGION
AUTHORITY.
Monitoring and evaluating action plans.
Implement ISO standards.
Develop a strategic plan .
Collect and analyze lessons learned and best practices from previous programs monitoring exercise
Review and improve key performance indicators KPIs.
Coordinate the successful execution of internal and external evaluations according to evaluation plans
Manage the service quality through different customer access channels and Reviews customer feedback.
Customer services surveys and data analysis.
Ensure the collection of timely and accurate routine program monitoring data. Check and ensure data quality.
Objective
Personal
information
Education
Skills
Languages
Jan2016- till
now
Academic
Workshop and
Training
Oct 2016, key performance indicators KPIs, KING
ABDULLAH II CENTER FOR EXCELLENCE-
JORDAN.
March 2016,ISO 9001:2015 Quality management
system internal auditor training course,SGS Jordan Co.
March 2016, ISO 9001:2015 Quality management
system Awareness training course, SGS Jordan Co.
Jan 2016, Work ethics, Petra Development and
Tourism Region Authority-Jordan.
Jan 2012- April 2012, Trainee in OL- OMAN.
Jan 2011- Jun 2011, Teaching math in a private
school.
Aug 2010-Jan 2011, Trainee in AWAR Company-
Jordan.
Worked as part time math teacher -Jordan - 2010
Oct2009-Dec2OO9, Work Ethics, INJAZ Program
Apr 2009, Total Quality Management
(TQM) course, Consultative Center for Science
and Technology (CCST) at JUST.
July 2008, communication skills, team working,
creative thinking, conflict resolution, leadership skills, civil society development center.
Mar2OO8, "How to convince?" Work shop with king
Abdullah for fund and development .
Feb2OO7, Creative ~g Workshop in Jordan youth
Forum.
Leadership and communication skills workshop
civil society.
development center "CSDS"
Employee satisfaction surveys.
Convert the opportunities for improvement that were mentioned in KING ABDULLAH II AWARD FOR
EXCELLENCE report to action plans and ensure the
execution and implementation.
Part time and
Volunteer working
Experience
Volunteers in king Abdullah for fund and development JUST (2007-2010).
Vice president of Democracy and Human Rights Club in JUST (2008-2010).
Member of the Institute of Industrial Engineering "IIE" chapter
in JUST.(2009-till now).
Volunteer in the civil society Development center (2007- 2010).
Participate as volunteer in "SHAREK" campaign to encourage youth to participate in elections with Jordan Youth forum and the Ministry of Political Development
(Nov 2007).
Participate in first Middle Jordan Youth Forum, (Jun 2007), and 3n1 North Youth Forum (Irbid 2006).
Participate in I University Student Girl Forum (Feb 2007).
Participate in JUST Student Forum (summer 2006).
Volunteer in National Youth Strategy (2005-2006) References
Available upon request
Contact this candidate