Sibongile Betty Zwane
***/** **** ***** ******, Umfuyaneni section, Tembisa 1632.
Mobile: 079******* / 081*******
Email: ***************@*****.***
Professional Profile
Strong administrative and organisational skills. Experienced in problem-solving. Work effectively both as a team member and independently. Excellent communication skills, people skills. Ability to form and keep strong working relationships with sensitivity in a diverse multi-cultural environment. Excellent conflict management skills including: patience, diplomacy, willingness to listen and respect for both customers and colleagues.
Extra-curricular Activities:
Studying through Unisa – BA in Public Administration and Communication Facilitation
Career Summary
2011 - 2012 ABSA BANK
Host
Provide a courteous and professional service experience to customers ensuring that all customer queries are dealt with in an efficient manner
Maintain neatness of branch
Maintain security items in the branch and log calls for faults
Migrate customers to quicker and more efficient banking channels
Be the first on the scene to deal with complaints on the floor
2012 - 2013 ABSA BANK
Sales Support Clerk
Control Branch Risk
Order and receive stationary
Perform sales planning
Perform tier and document tracking
2013 - 2015 ABSA BANK
Branch Administrator
Administer and manage branch financial accounts
Manage office supplies
Monitor compliance trainings
Print and action daily listings
Officer for business continuity
Sales planning and lead generation for consultants
Log calls for branch maintenance
Assistant manager at customer services department
2015 – April 2017 Absa Bank
Customer Service and Hosting Manager
Manage capacity of staff through recruitment and leave planning
Minimise operational losses for branch by controlling and managing adherence to policies and procedures
Build effective working relations with strategic business units by providing complete service to customers
Encourage staff to maximise income through lifetime value products
Assistant branch manager
Education and Qualifications
Qualification : National Certificate in Banking Services Advice (NQF level 5)
Subjects : Economic fundamentals in the investment environment
Fundamental Principles of basic accounting and investments
Personal financial advisory services
Deposit and business principles
Financial legislative requirements
Financial, banking and insurance concepts
Institution : Milpark Business School
Year obtained : 2010
Qualification : Certificate in Financial Management
Subjects : Financial accounting
Cost and management accounting
Communication
Entrepreneurship and business management
Computerised financial systems
Institution : Central Johannesburg College
Year obtained : January 2007 - June 2008 (N4-N6)
IT Skills
Word, Excel, Internet and Email
Personal Details
Driving Licence B1
Interests Research, Problem-solving, Mentoring
References
Tuelo Gabonewe, Mr
Social Media Services
*****.********@****.**.**
Phumzile Ngobeni, Miss
Sales Lab Executive
***********@*******.**.**
Patricia Shinners, Mrs
Branch Administrator
*****@****.**.**