Post Job Free
Sign in

Manager Sales

Location:
Johannesburg, GP, South Africa
Posted:
May 10, 2018

Contact this candidate

Resume:

Sibongile Betty Zwane

***/** **** ***** ******, Umfuyaneni section, Tembisa 1632.

Mobile: 079******* / 081*******

Email: ***************@*****.***

Professional Profile

Strong administrative and organisational skills. Experienced in problem-solving. Work effectively both as a team member and independently. Excellent communication skills, people skills. Ability to form and keep strong working relationships with sensitivity in a diverse multi-cultural environment. Excellent conflict management skills including: patience, diplomacy, willingness to listen and respect for both customers and colleagues.

Extra-curricular Activities:

Studying through Unisa – BA in Public Administration and Communication Facilitation

Career Summary

2011 - 2012 ABSA BANK

Host

Provide a courteous and professional service experience to customers ensuring that all customer queries are dealt with in an efficient manner

Maintain neatness of branch

Maintain security items in the branch and log calls for faults

Migrate customers to quicker and more efficient banking channels

Be the first on the scene to deal with complaints on the floor

2012 - 2013 ABSA BANK

Sales Support Clerk

Control Branch Risk

Order and receive stationary

Perform sales planning

Perform tier and document tracking

2013 - 2015 ABSA BANK

Branch Administrator

Administer and manage branch financial accounts

Manage office supplies

Monitor compliance trainings

Print and action daily listings

Officer for business continuity

Sales planning and lead generation for consultants

Log calls for branch maintenance

Assistant manager at customer services department

2015 – April 2017 Absa Bank

Customer Service and Hosting Manager

Manage capacity of staff through recruitment and leave planning

Minimise operational losses for branch by controlling and managing adherence to policies and procedures

Build effective working relations with strategic business units by providing complete service to customers

Encourage staff to maximise income through lifetime value products

Assistant branch manager

Education and Qualifications

Qualification : National Certificate in Banking Services Advice (NQF level 5)

Subjects : Economic fundamentals in the investment environment

Fundamental Principles of basic accounting and investments

Personal financial advisory services

Deposit and business principles

Financial legislative requirements

Financial, banking and insurance concepts

Institution : Milpark Business School

Year obtained : 2010

Qualification : Certificate in Financial Management

Subjects : Financial accounting

Cost and management accounting

Communication

Entrepreneurship and business management

Computerised financial systems

Institution : Central Johannesburg College

Year obtained : January 2007 - June 2008 (N4-N6)

IT Skills

Word, Excel, Internet and Email

Personal Details

Driving Licence B1

Interests Research, Problem-solving, Mentoring

References

Tuelo Gabonewe, Mr

Social Media Services

073*******

*****.********@****.**.**

Phumzile Ngobeni, Miss

Sales Lab Executive

079*******

***********@*******.**.**

Patricia Shinners, Mrs

Branch Administrator

011******* / 083*******

*****@****.**.**



Contact this candidate