Customer Service Manager

Name: Mary Ann Lopez-Outarsingh

Current Location: Clearwater, Florida 33760

Summary:

● To find a corporation/organization that has an environment which lets you grow and express all of your abilities while providing the best quality of customer service. Enthusiast who works well independently or in a team environment while expressing new ideas for workflow improvement Administrative Skills:

● Bilingual in Spanish - Read, Write, Speak Fluently

● Adobe Photoshop Pro / Adobe Flash / Corel Paint 13

● Microsoft Office, Word, Excel, Intermediate level Education/ Certifications:

● Richland College - Richardson, TX, January 2008 to 2009

● Phlebotomy Certification, 63 Nursing Credits - South Suburban College, Midlothian, Illinois- June 1995

● Offset Printing Certificate in Printing Industry, Printing Trades School - New York, New York January 1984 to May 1985

● High School Diploma in Aviation Program, Park West High School - New York, New York September 1979 to June 1982

Professional Experience:

November 27, 2017 to Present:

CTG-Xerox

Marketing Coordinator-Production Specialist

● Communicating with Marketing Directors and other hospital staff when they request printing projects using Mtivity software or via emails

● Quality checking revisions requests to re-send proofs for approval

● Request quotes from Vendors for projects not able to do in-house

● Running reports for status of jobs for each facility

● Creating P.O.s and check invoices for accuracy billing

● Communicating with coworkers to balance tasks for Graphic Designers and production in order to get jobs printed in the time frame requested

● Track jobs using FedEx account or Supply Chain company service, notify Directors of shipment via report at the end of the week

Production Specialist Duties: Put in place a perfect flow job system to avoid late jobs

● Quality checking, Closing out printing tickets

● Cutting, Perfing, Saddle Stitching booklets. Run the Duplo 640, Challenger Cutter, Botstish Booklet Maker, Baum Folders

February 2016 to June 2017

Canon Solutions of America - Dallas, TX

Major Account Liaison

● Address any issues that may arise for the satisfaction of the Dallas Independent School District. Create a relationship with the customers by being accessible and making sure that the service calls are handled within one hour

Mary Ann Outarsingh 5-2018

● Teach school staff how to use the new equipment. Provide technical support and order their copier supplies

● Keep records of usage and conduct IWR communication test for meter readings. Support the sales representative

● Extensive travel. Great customer skills involvement via electronic mail, telephone and personally.

● Weekly expense reports using Concur software

February 2005 to November 2015

Society of Petroleum Engineers - Richardson, TX

Exhibits Administrator

● Prepare content for the webpage for USA Conferences. Work closely with manager to keep track of changes made to schedules, programs and time schedules

● Responsibilities included translating various Engineering documents, conversation translation while onsite with international attendees

● Performed administrative functions such as receptionist, data entry, scanning, print room, filing and completing various projects as assigned

● Contact hotels for last minute details pertinent to the exhibits hall or conference rooms. Communicate with contractors and exhibit customers. Entering the exhibit contracts into our A2Z system, updating customers information and generate invoices

● Keep track of previous exhibitors and their records to keep point system

● Preshow and post show preparations, some duties are shipping, ordering the printing, materials, packing and shipping for onsite show management, preparing safety procedures, and all information for the exhibitors

● Run financial reports using A2Z software. Assist the sales team with collections when needed. Attend and manage conferences. Work closely with the meetings department to make sure all details are updated for the success of the conferences

● Largest conference is 1500+exhibitors and over 145,00 attendees, smallest 30+exhibitors

● Create and communicate newsletters for all our members participating in the conferences

● Past responsibilities for SPE: Technical Programs Coordinator

● Coordinate Forums for CEOs and Vice Presidents of major Oil & Gas corporations. Set-up and update committees in Q database for record keeping

● Registration, presentation materials, housing and transportation arrangements, extracurricular activities and support pre- and post events entering survey evaluations.

● Procure and coordinate any last minute vendor services

● Printing materials. Packing and shipping all materials needed for onsite management. Coordinate with venue, signage set-up, audio visual equipment needs and catering requirements

● Prepare and submit meeting requirements to venue management staff

● Research potential event locations and evaluate alternatives along with the Technical Program Manager. Site inspections in North and Latin America

● Contribute to the development of the non-profit organization's website and database records. Update active websites for the members, upload any new logistics information for each venue.

● As Staff Liaison, Coordinate committee 5 yearly meetings by setting up teleconferences and taking minutes of the meetings according to a production schedule

● Distribute the quarterly committee meetings minutes. Send reminders and correspond with the volunteers in order to have a successful forum

Mary Ann Outarsingh 5-2018

● Networking onsite during events to recruit potential committee members to volunteer in future SPE forums. Support the continuing education department by assisting with the Continuing Education Units accreditation of the SPE members, keeping track of the records members, responding to the members' inquiries of their CEUs.

● Train new coworkers. using the SPE multiple software systems available for accessing members' files and information. Prepare post event summaries of the Meetings held and submit to committee and board members.

● Facilities Coordinator - Facilities Department. Operate the Xerox 5690 Docu-tech copier. Duplicating documents and putting together extensive volumes of manuals for the International meetings held worldwide. Distributed mail. Kept inventory supplies stocked. Other duties included faxing, ordering office supplies for different departments. Keep meter readings and print log of all printed jobs.

October 1999 to February 2005

City of Plano - Plano, TX

Print Shop Clerk II

● Print Shop Technician II - Main function was to operate the Xerox 5690 Docu-tech. Operate the offset presses when the press operators, bindery person, manager, were not present. Kept track of all of the print jobs coming into the city print shop.

● Printed highly confidential documents to be discussed at the monthly Council meetings. Completed jobs printed in the offset presses or Docutech 5690.

● Performed quality check on all of the jobs leaving the print shop. Creating documents using Corel Draw 13 program and revising documents in the production department. Ordered all print shop supplies including paper and offset materials needed for the production process to take place

● Placed print job orders taken by telephone or fax into system. Tracked all files on hands, including the up keeping of the latest revised versions of documents. Distribute the work in the print shop

● Supervise the print shop operations. Sorting the city mail and delivering to the different locations, when needed. Mail metering. Reporting monthly costs of print shop operations to Operation Managers.

April 1998 to April 2001

Medical Center of McKinney - McKinney, TX

Phlebotomist Technician II

● Phlebotomist Technician II - Began as Phlebotomist Technician I and was quickly promoted to Phlebotomist Technician II. As the primary night Phlebotomy Technician II, performed drug screening for the McKinney Police department. Strict confidentiality with all patients' records

● Kept inventory, ordered supplies for the daily lab operations, stocking supplies, filing records, and tracking pathology specimens. Walk in blood lab test performed

● Assisted the emergency room and the operating room when they experienced difficulties drawing blood from patients

● Screened pre-op patients, banded with Blood bank ID. Specialized in neonatal screenings and Geriatric patients. Filed confidential medical results and records. Ran daily reports of customers. Fax results to doctors' office

Mary Ann Outarsingh 5-2018

January 1991 to June 1993

Presto Graphics - Park Forest, IL

Lead Press Operator

● Lead Printer- Printed all offset printing jobs from black and white to 4 colors reproduction.

● Pre-press and bindery work performed. Customer Service when needed. Faxing proofs and editing.

● Proofreading documents for printing.

● Walk in Customer Service.

April 1988 to January 1991

E&H Graphics - Park Forest, IL

Press Operator/Office Manager/Sales

● Press Operator/Office Manager/Sales- Established new sales accounts and clientele.

● Quoted jobs for sales to all companies in nearby area, Added a 50% clientele by visiting and selling our printing services

● Printed offset jobs and Finishing all printing work orders

● Delivered finished products and collected payments

● Office Manager records keeper

● Designing assistance to customers creating new resumes, business cards and new brochures. Extensive Customer Service

Mary Ann Outarsingh 5-2018

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