Customer Service Sales

RONALD VARGO 203-***-**** ********@*****.***

**/**/**** – Present Town of Fairfield Fairfield, CT

Firefighter – EMT/D

Perform various duties from emergency medical calls, motor vehicle accidents, hazardous mate- rials incidents; extinguishing fires both structure and vehicle, building inspections, public educa- tion details while working rotating shifts between days and nights. Coordinated and ran the firefighter’s children’s Christmas party for five straight years Volunteer each year for our annual Fill the Boot Fund Drive for Muscular Dystrophy Teach Fire Safety in the schools each year in October Ran Station House funds at 3 separate Fire Stations: In charge of collecting monthly funds from firefighters and purchasing items that the station needed. Paid monthly firehouse bills from house funds. Responsible for making bank deposits of house funds received and balancing house fund financial books on a daily, weekly and monthly basis. Completed Connecticut State Fire Marshal Code and Fire Investigating Training April 2016 Accomplishments: I had the toughest call to duty that held the highest honor, I was at Ground Zero 2 days after the attacks on Sept. 11th searching for victims and fellow fighters and first re- sponders.

08/01/2016 - Present Fairfield University Fairfield, CT Public Safety Ambassador

Perform security checks on vehicles as they enter the campus; interact with students and general public as the enter the campus; give directions to buildings and issuing parking passes. 07/01/2016 - Present Markle Investigation North Haven, CT Private Investigator

Clients consist of attorneys, law firms, corporations and individuals. Conduct surveillance by vehicle and on foot, at various times of the day, follow individual(s) and draft detailed reports related to activity and case development. Interview individual(s) part of the fact-finding of in- vestigation(s). Communicate with other investigators by two-way radio. 06/01/2012 – 08/10/2013 United Realty Waterbury, CT SALES ASSOCIATE, Involved in representing both the buyer and seller for residential and multi-family properties. Short Sale and Foreclosure experience on the purchasing end. Respon- sible for client funds held in trust account until closing of property. Attend and observe home site inspections; review and analyze inspection reports. 04/2009 - 06/2011 Pastir Brothers Construction Milford, CT Laborer Responsible for demolition of job site, this was inside and outside jobs. Kitchens, basements, bedrooms, decks, roofs, siding. Help carpenters put finished product back together. Ran supplies to job site, cleaned job site, organized supplies and tools. Was able to work as indi- vidual, and with partners when given tasks to complete by job foreman. 2/15/1998 – 4/30/2000 GE Capital Corp. Danbury, CT Sr. Tax Support Rep. Responsible for servicing internal and external customers regarding sales or property tax issues with their equipment leases through GE Capital Corp. Internal customer contact was face to face or via phone, and external customer contact was via phone only. As a senior rep. I trained and helped supervise a team of 8 people. Traveled to some offsite GE busi- nesses to help with acquisitions.

08/01/1997 - 02/14/1998 Physicians Health Services Trumbull, CT Customer Relations Supervisor Supervised a team of 10 customer relations reps who worked in a high volume call center taking calls from members regarding their health insurance policies. I was responsible for monitoring the reps phone calls with the customers to make sure they were following the company standards. Would take escalated calls from customers. Have to interact with other internal departments to get problems solved for customers. Responsible for writing reps annual reviews, and training and any questions on a daily basis. 08/01/1996 - 08/01/1997 Physicians Health Services Trumbull, CT Customer Relations Rep Take calls in a high volume call center from members regarding their health insurance policies. Had to meet company standards regarding how many calls to take per hour. Meet quality control on calls. Handle research and talk with other departments to get errors and problems resolved and customers called back in a timely manner. 01/1992 - 06/2000 Southport Volunteer Fire Department Fairfield, CT Started as a probationary volunteer firefighter and worked my way up to a Lieutenant, then to an Assistant Chief in charge of Training.

Education:

09/2015 - 11/2015 Connecticut State Fire Marshal Training Fire Code Inspector 02/2016 -04/2016 Connecticut State Fire Marshal Training Fire Investigation Connecticut Firefighter I

Connecticut Firefighter II

Fire Instructor I

Fire Officer I

Connecticut Professional Business School 2/2009- 5/2009 Real Estate Principals & Practices 60 Hours

Course work Completed: CMLS Matrix, MLXchange, Quick & Easy CMA, Tax Realist, Title Searching, Real Estate Risk Reduction Practices and Elimination of CT License Law Violations, Code of Ethics of NAR.

Skills:

• CMLS and MLXchange

• Expertise with, Microsoft Word, Windows 7, Excel and Powerpoint;

• Extensive people and communication skills;

• Systematic problem solving abilities;

• Able to multitask numerous projects;

• Detailed oriented and self-motivated;

• Highly productive with time, work assignments

• Take great pride in my work

• Self Starter

Professional References Available Upon Request

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