Customer Service Human Resources

LAURA FORD

*** *** *** *********, ** ***** 706-***-****

*********@*******.***

Performance driven, strategic thinking and processed focused project administrator professional with comprehensive experience including 10 plus years of administrative and customer service experience in driving strategic complexed projects from the beginning of obtaining the accounts and the execution of the project until the account is satisfied. Every responsibility as a project administrator such as managing contracts, financials, training employees and implementing new policies/procedures.

Commercially astute vendor mgmt. with proficiency in assessing quality deliveries, managing service agreements, ensuring governance of projects and implementing new policies within the business.

Strong organizational effectiveness and human resources acumen with a a success in talent acquisition, organization development, employee relations and change of management preparedness.

Staff training development

Coaching and cross functional leadership

Project/Program Milestones and Deliverables

Vendor Negotiations and Management

Training in areas of Human Resources

PROFESSIONAL WORK HISTORY

APRIL 20, 2015 – APRIL 10, 2018

PROJECT ADMINISTRATOR III, kenmore direct

Considerable expertise in managing teams and preparing the staff for daily activities such running reports and recons.

Strong ability to assess customer needs and allocate sufficient resources without compromising standards of quality and service processes.

Delivered knowledge of development solutions to support workplace safety and procedures.

Evaluate performances of team and provided coaching to improve teams performance.

MAY 2012 – FEBRUARY 2015

CUSTOMER CARE, TELEPERFORMANCE/WELLCARE

Demonstrated strong understanding of various Affordable Care Act processes, coached, mentored and guided customers the complexities of the guidelines and benefits.

Entrusted to serve as an integral member of the company.

Delivered pertinent information to customer and members in a professional manner.

Served as a advocate for Wellcare and its members.

December 2012- JULY 2014

TELLER, WELLS FARGO

Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing saving withdrawals recording night and email deposits, selling cashier checks, travelers checks and series e bonds, answering questions in person or on telephone, referring to other bank services.

Records transactions by logging cashier checks, traveler’s checks, and other special services preparing currency transaction reports.

Cross sells bank products by being knowledgeable of the new services and product, ascertaining customer needs and directing customer to a branch representative.

Reconciliation of cash drawer that allows proof of transactions also turning in excess cash and mutilated currency to head teller.

Complies with bank operations and security procedures by participating in all dual functions auditing other teller’s currency and assisting in certification of proof.

Maintains customer confidence and protects bank operations by keeping information confidential.

Contributes to team effort by accomplishing related result as needed.

December 2009- January 2012

BILLING/CUSTOMER SERVICE REP III, MEDIACOM

Leverage of advanced acumen in sales, team leadership, utilized expertise knowledge of products, promotions, customer recruitment and retention, team mediation, conflict resolution, team development and compliances.

EDUCATION

JULY 2016- PRESENT

HUMAN RESOURCES, Colorado university

CUSTOMER SERVICE, AUGUSTA TECHNICAL COLLEGE 2007

MEDICAL CLERK, TRAINING FOR LIFE INSTITUTE 2006

HIGH SCHOOL DIPLOMA, HEPHZIBAH HIGH SCHOOL 1995

SKILLS

Knowledgeable in Windows Vista, Windows 7, Windows 10.

Proficient in Microsoft office such as Excel/Word

Microsoft Outlook

SAP

DOS

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