Customer Service Sales

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Cell: 910-***-**** - *******@*****.***

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Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. S

Opening and closing procedures

Inventory management

Customer-oriented

Excellent customer service skills

POS systems

Customer relations

Staff training and development

Strategic thinker

Active listening skills

Computer literate

Upselling techniques

Employee relations

Training and development

Accurate money handling

Goal-oriented

Hourly shift management

Personnel development

Bank deposit procedures

Merchandising

Mathematical aptitude

Consistently meets sales goals

Natural leader

Skilled problem solver

Motivated team player

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02/2014 to 03/2018 Assistant Office Manager

Colortek Collision & Customs – Linden, NC

Organized, stocked and maintained the teller window area. Executed customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders. Processed quarterly Vault and ATM audits with a zero error rate. Coordinated daily cash reconciliation at a high-volume location. Maintained balancing record with 100 % rate of accuracy. Handled various accounting transactions.

Collected member loan payments.

Executed wire transfers, stop payments and account transfers. Maintained friendly and professional customer interactions. 03/2008 to 08/2013 Assembly Technician

John Deere – Fuquay Varina, NC

Obtained appropriate tooling and fixtures.

Disassembled, reassembled and corrected changeover. Maintained counts and lifts, shifts and stocks materials and parts. Recognized and reported defective material and equipment to shift supervisor. Assembled frames, separator tanks, components to engines in assigned area. Wired machines and packages.

Aligned motor, air end and coupling using calipers, dial indicators and straight edges.

Tested electrical controls and components on the line. Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.

Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

Observed all safety policies and procedures

Closely inspected parts to ensure they were clean and free of contaminants. 11/2006 to 03/2008 Assistant Manager

Dollar Tree – Erwin, NC

Encouraged the sales staff to cross-sell complementary products and services to customers.

Interacted with customers as they entered the store to determine what their needs were.

Immediately addressed problems with customers to promote quick and successful resolution.

Monitored security and handled incidents in a calm and professional manner. Responded to customer concerns with friendly and knowledgeable service. Completed all daily tasks and special assignments with an efficient and quality- driven approach.

Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Reported to the district manager regarding all store and staff issues. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

07/2005 to 08/2006 Teller

BB&T – Dunn, NC

Organized, stocked and maintained the teller window area. Executed customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders. Processed quarterly Vault and ATM audits with a zero error rate. Coordinated daily cash reconciliation at a high-volume location. Maintained balancing record with 100 % rate of accuracy. Handled various accounting transactions.

Collected member loan payments.

Executed wire transfers, stop payments and account transfers. Maintained friendly and professional customer interactions. 01/2000 to 01/2006 Store Manager

Movie Gallery – Lillington, NC

Responded to customer concerns with friendly and knowledgeable service. Completed all daily tasks and special assignments with an efficient and quality- driven approach.

Assigned work to team members based on company needs, personal strengths and job knowledge.

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Managed staff of 8 sales associates, 4 team leaders and 1 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas.

Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.

Trained and developed new associates on POS system and key sales tactics. Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

Increased sales volume by 50% in less than 2 years. Number one in sales on east coast

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BBA : Business

Ashford University - Iowa, Iowa

Coursework in Business Administration and Accounting Online

Required 6 more electives to graduate

1999 High School Diploma:

Central Carolina Community College - Lillington, NC

• Adult High School Diploma program

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