Customer Service Office

Qurat ul Ain Ali

Contact Mobile no: ********

Email:*******@*****.***

Objective:

To contribute towards the growth and development of a dynamic organization those offer me challenging opportunities and appreciate the performance criterion.

Education Qualification:

Bachelor of Art(Education- 2012)

Punjab University – Pakistan.

H.S.C (2010)

Federal Board of Secondary Education (F.B.I.S.E)

S.S.C (2008)

Federal Board of Secondary Education (F.B.I.S.E)

PROFESSIONAL EXPERIENCE

Balsam Dental Centre - Receptionist (2015-Present)

Receive and greet customers and visitors

• Take and deliver telephone calls

• Receive mail and deliver it to the appropriate person(s)

• Maintain filing systems

• Monitor appropriate use of office supplies and oversee inventory

• Respond to inquiries and provide appropriate secretarial support

• Manage repair and maintenance of office equipment

Bahman Dental Centre - Management (2008-2015)

Arranges appointments for administrators by maintaining master administration calendar, rescheduling appointments when conflicts arise.

Represents the administrators to the public by handling and screening incoming telephone calls, recording and transmitting messages, receiving and announcing scheduled visitors, screening unscheduled visitors.

Provides office services support for administrators by inputting data, proofreading documents, gathering information

Preparing reports, maintaining files, ordering and maintaining supplies and equipment

Enhance the hospital’s customer service reputation by assisting patients, visitors, and physicians to resolve expressed concerns.

Contributes to a safe and secure environment for patients, visitors physicians, and co-workers by following established procedures

Keeps information confidential by following the employee confidentiality policy

Supports inter-and intra-departmental cooperation by contributing to effective working relationships

Accomplishes administration and hospital mission by completing related results as needed

To reconcile and maintain balance sheet accounts

To draw up monthly financial reports

To prepare analysis of accounts as requested

To administer accounts receivable and accounts payable

To prepare insurance reports and statements

TCS Kuwait Secretary (March 2006 to November 2007)

To prepare asset, liability, and capital account entries by compiling and analyzing account information.

To Document financial transactions by entering account information.

To Summarize current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.

To substantiate financial transactions by auditing documents.

To reconcile financial discrepancies by collecting and analyzing account information.

To secure financial information by completing data base backups.

To maintain financial security by following internal controls.

To prepare payments by verifying documentation, and requesting disbursements.

To prepare special financial reports by collecting, analyzing, and summarizing account information and trends.

To maintain customer confidence and protects operations by keeping financial information confidential.

International Fonz company - Data Entry (2005)

To prepare journal entries

To general ledger operations

To assist with monthly closings and preparation of monthly financial statements

To reconcile and maintain balance sheet accounts

To draw up monthly financial reports

To prepare analysis of accounts as requested

To assist with yearend closings

To administer accounts receivable and accounts payable

To assist in preparing budgets and forecasts

To assist with payroll administration

To monitor and resolve bank issues and check differences

To review and process expense reports

Global Finance Co, Kuwait Marketing Executive (July 2004 to Feb 2005 date)

Responsible for all entries in CS, SD and PS module.

Monthly maintenance billing of customers.

Keeping all the record of projects and updating in Access and SAP.

Follow up and implement of the SAP project procedure.

Solving all the SAP related issues with coordination with the SAP Team.

Creating all purchase requisition related to cost center and projects.

Office management, preparing documents and dealing with email correspondence, fax.

Documents, telephone calls as well as contacts with internal and external parties.

Ensures proper filing and record keeping by accurately entering information in a timely manner consistent with company procedures.

Follow up of ISO quality assurance, process and coordinating with all sections in department.

Handling all incoming & outgoing mails

inviting / sending quotations, Inquiries, Placing orders and all routine correspondence.

Additional Skills:

Expertise in MS-Office.

Professional and pleasant professional demeanor

Excellent communication and organizational skills

Strong knowledge of office administration procedures

Keen stress and time management skills

Possess strong cultural awareness

Demonstrated work ethics

Achievements.

Received positive feedback from the management with regards to my execution, learning and innovative skills.

Languages:

English

Urdu

Arabic

Good written and spoken

Native

Good written and spoken

Personal information:

Father’s name:

Syed Maqsood Ali

Date of Birth:

29th June, 1985

Martial Status

Single

Gender

Female

Nationality

Pakistani

Transferable Residency

Visa No. 18

Reference:

References can be arranged on request in and around your location.

Contact this candidate