Customer Service Office

KEISHA HARRIS

*** ******* **, ****** ** ***** 919-***-****

************@*****.***

MARCH 2018 – PRESENTLY

ADMINISTRATIVE ASST, Onin Staffing

Altec

Assisting the sales team department with the implementation of surveys into the company database and company university utilizing Survey Monkey and Articulate Storyline eCourses.

MARCH 2014 – NOVEMBER 2017

MENTOR, Total Outsourced Systems

Providing office support to the Supervisor, monitoring order queues utilizing ESKER automation, Data Management utilizing SAP PR4/A01, assisting agents with questions concerning purchase orders, handling escalations, assisting client with trouble-shooting and inquiries concerning order entry and processing, and responding to customer inquiries via email concerning the status of orders and shipments.

APRIL 2012 – MARCH 2014

CUSTOMER SERV REP, Total Outsourced Systems

City of Raleigh Utility Billing

Taking inbound calls in a call center setting for new and existing customers water bill utility accounts, establishing and disconnecting services, answering account and billing related questions, verifying confidential informal via Nexus Lexis per utility guidelines, processing payments via phone or automated system, dispatching service requests and/or disconnects to technicians.

SEPTEMBER 2010 – OCTOBER 2011

DATA ENTRY CLERK, Shoeboxed, Inc

Keying personal and confidential information into database for customer and business accounts.

APRIL 2008 – MAY 2009

OFFICE MANAGER, States Medical Products, LLC

Performing clerical duties including preparation of documents and correspondence, filling, and records management. Verifying insurance coverage of clients/patients, Processing client/patient intakes and correspondence with physician practices to verify certificates of medical necessity for durable medical equipment and supplies, creating delivery route for delivery of DME, and ensuring company and employees compliance with all federal, state and DMEPOS standards.

MARCH 2006 – APRIL 2008

PERFORMANCE IMPROVEMENT CONSULTANT, Sento Corp

Reviewing agent phone calls to ensure quality assurance, providing support, coaching and training for proper procedures and phone handling, attending weekly calibration sessions with clients to maintain grading standards and support for agents in call center

SEPTEMBER 2005 – MARCH 2006

CUST SERV REP, Sento Corp

Taking inbound calls in call center setting for retail store’s rebate program, reviewing customer accounts for necessary adjustments and/or corrections, processing emails and faxes pertaining to customer accounts and issuance of rebate checks.

AUGUST 2003 – SEPTEMBER 2005

CASHIER, Walmart Supercenter

Scanning items while maintaining a 573 scanning rate, accepting payments, and assisting with customer service telephone calls as needed.

AUGUST 2000 – AUGUST 2003

SELF AUDITOR, ASSEMBLER, Staffmark

Assembly line setting packing cosmetic items, inspecting line production output and reporting metrics to supervisor for end of shift production reports.

JUNE 1995 – MARCH 1997

ASSEMBLER, Revlon

Assembly line setting packing cosmetic items and/or beauty products, items.

MEDICAL OFFICE ADMINISTRATION – AAS, Wake Technical CC (May 2018)

BUSINESS ADMINSTATION - AAS, Vance-Granville CC (May 2009)

OFFICE SYSTEMS TECHNOLOGY - AAS, Vance-Granville CC (May 2008)

OFFICE SYSTEMS TECHNOLOGY/LEGAL - AAS, Vance-Granville CC (May 2008)

MEDICAL OFFICE SPECIALIST – CERTIFICATE, Wake Technical CC (May 2016)

MEDICAL DOCUMENT SPECIALIST -- CERTIFICATE, Wake Technical CC (May 2015)

Customer Service

Multi-line telephone

Proficient in Microsoft Office

Office Support

Data Entry/10-Key

SAP and ESKER automation

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