Customer Service Administrative Assistant

SUMMARY

SKILLS

EXPERIENCE

JENNIE ROSE A. TELLO

San Francisco, CA 94112 C: 650-***-**** ******@*******.*** I am a business account professional with extensive experience in an office environment. I worked as an Account Assistant, Administrative Assistant, Counter Associates, Data Encoder. Experienced Accounting with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Responsible, Multi-task oriented, Hardworking, Positive Performance driven, Reliable and Disiplined. Accounts receivable professional

Peachtree proficiency

Adobe software

Fiscal budgeting knowledge

Expert in customer relations

Cash-flow report generation

Account reconciliations

Cost accounting

Income statement certified audits

Effective time management

Strong communication skills

Payroll

Computer proficient

Customer service

Billings/Statement

Reporting

Accounts Payable/Receivable

Quick learner

File/records maintenance

Microsoft Office

Training and development

Complex problem solving

General ledger accounting

aptitude

Account management

07/2014 to 02/2018 Billing Clerk / Dispatcher

Airline Coach Services Inc - Burlingame, CA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Wrote reports and correspondence from dictation and handwritten notes. Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed daily office operations and maintenance of equipment. Received and screened a high volume of internal and external communications, including email and mail.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Managed daily office operations and maintenance of equipment. Oversaw scheduling for the day-to-day activities, transportation employees. Negotiated contracts with outside providers to minimize costs to the company and customers.

Evaluated and reconfigured systems to support customer service and operational goals.

Monitored department performance data to identify and avoid potential risks. Forecasted manpower requirements based on daily workload and company targets.

Created and booked reservations

Addressed passenger concerns about

Completed all post-flight duties.

Monitored the arrival, parking, refueling, loading and departure Coordinated with airlines to ensure support of airfield management activities. Ensured compliance with all Federal, State, and foreign regulations. Verified that emergency equipment

Relayed departure, arrival, deairfield status to uplin controlling agencies.z 08/2008 to 09/2011 Administrative Assistant

AT&S Construction Company - Bandar Seri Begawan, Brunei Darussalam Planned travel arrangements for executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries.

Served as central point of contact for all outside vendors needing to gain access to the building.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

07/2005 to 08/2007 Accounts Receivable Specialist

RMS Portview Seafood Restaurant - Bandai Seri Begawan, Brunei Darussalam Processed an average of 200 invoices per month for a large-scale organization. Renegotiated payment terms with dozens of suppliers. Coded the general ledger and processed vendor invoice payments. Opened and assigned new client accounts.

Suggested process improvements to secure prompt and regular receipts for the organization.

Organized and coded all documents related to due diligence for acquisitions. Verified details of transactions, including funds received and total account balances.

Balanced batch summary reports for verification and approval. Coordinated approval processes of all accounts payable invoices. Rectified escalated accounts payable issues from employees and vendors. 01/2002 to 12/2004 Remittance Processor

LBC Mabuhay, Sdn. Bhd - Bandar Seri Begawan, Brunei Darussalam Assessed customer needs and responded to questions. Worked with customer service to resolve issues.

Provided professional and courteous service at all times. Worked overtime shifts during busy periods.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Properly routed agreements, contracts and invoices through the signature process.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Greeted store customers promptly and responded to questions with knowledgeable service.

Informed management of special sales and service issues. Evaluated competitors and performed market research. Established new customer accounts.

Delivered products to customers in timely manner.

Kept showroom professional and neat at all times.

Updated database with customer and sales information. Maintained productive relationships with existing customers through exceptional follow-up after sales.

Filled out expense reports for accounting.

Completed documentation for product and service sales. Planned travel arrangements for executives and staff. Maintained the front desk and reception area in a neat and organized fashion. ACCOMPLISHMENTS

EDUCATION AND TRAINING

12/2001 to 12/2002 Data Entry Specialist

Philippine Research and Market Info. Services - Pasig City, Philippines Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Updated departmental standard operating procedures and database to accurately reflect the current practices.

Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits.

Updated departmental standard operating procedures and database to accurately reflect the current practices.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Developed and created a more effective filing system to accelerate paperwork processing.

Identified and resolved system and account issues. Verified and logged in deadlines for responding to daily inquiries. Reduced invoice over payments

Produced 100% more account reporting data than required by taking on additional duties.

Reduced the open invoice cycle time by developing new dispute reporting procedures.

Researched and resolved billing problems that had been previously missed. 2002 Bachelor of Science: Business Administration in Management Pasig Catholic College - Pasig, NCR, Philippines

Related coursework: International Finance, Statistics and Microeconomics Coursework in Accountng

Pasig Catholic College Academic Achievement Award

Revenue Recognition training

1998 High School Diploma

National University - Manila Philippines

High school diploma

1994 Elementary

St. Mary's Catholic School - Cavite Philippines

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