Information Technology Customer Service
Resume:
Patti S. Specter
*** **** ****** **., #***, Rocky Hill, CT 06067
********@*********.***
PROFILE:
Over 20 years of professional experience in office management in both higher educational and state agency settings.
Strong interpersonal, communication, and organizational skills with creative problem solving ability. Team player.
Demonstrated ability to manage multiple tasks and changing priorities for achieving goals.
Results oriented, hard-working, and self-motivated. Proficient using MS Office.
WORK EXPERIENCE
Central Connecticut State University, New Britain, CT
Secretary 2 (Art Department) 2011-2018
Provided administrative support to 36 employees comprising the chairperson, faculty and staff in the Art Department.
Reduced department operating expenses by 15% through negotiations with vendors for equipment leases and rentals.
Created and tracked three endowment accounts and the Department’s annual operating expense budget of approximately $50,000.
Performed monthly reconciliation of credit card statements for three departmental budgets. Purchased department supplies.
Organized calendars and scheduled appointments in Microsoft Outlook for the Department chairperson and Art Department Education Coordinator.
Prepared travel expense reports and processed vendor invoice payments, purchase requisitions, and work order requests.
Fielded 200+ student enrollment related inquiries each semester and assisted with processing of pertinent documents.
Nominated for “Performance in Excellence” awards in 2015, 2016, 2017.
Secretary 2 (Information Technology Department) 2006-2011
Assisted faculty, students, and staff in the Information Technology Department with network access requests, telephone service inquiries, computer equipment loans, home use software, and technical support.
Created and monitored budget for three accounts in excess of $600,000 consisting of 90+ purchase orders annually for IT services and contracts.
Utilized Microsoft Access to maintain records comprising about 100 candidates for department employment searches.
Prepared travel expense reports and processed vendor invoice payments, purchase requisitions, and work order requests.
Arranged and coordinated meetings for staff utilizing Microsoft Outlook.
Received a certificate of completion for customer service course training from the Help Desk Institute in 2009.
Connecticut State Department of Education, Hartford, CT
Secretary 2 1995-2006
Appointed persons to advocate for children, under the guardianship of the State Department of Children and Families, who needed special education services for the state’s Surrogate Parent Appointment System.
Handled high volume of telephone inquiries from local education agencies, State Department of Children and Family Services and general public.
Managed Microsoft Access database including approximately 2,300 active cases in the Surrogate Parent Appointment System.
Prepared reports on the caseload status for about 20 surrogate parents.
EDUCATION
George Washington University, Washington, D.C.
Master of Arts in Rehabilitation Counseling
Syracuse University, Syracuse, NY
Bachelor of Arts in Social Work and Psychology
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