MICHELLE RANDALL

** **** ** #*, ********, PA ****2 412-***-**** ac5dp8@r.postjobfree.com

Administration Support Professional

Motivated professional aspiring to leverage strong expertise in administration support, office operations management, and customer service to excel as an Admin Assistant.

Offering a distinctive combination of administration, customer service, and office management acumen along with results-proven ability to devise and apply new solutions and innovation to propel companies to build competitive advantage. Proven success in delivering exceptional customer services, handling multiline phone call systems, analyzing administration processes and implementing policies that improve efficiency, and enhance productivity and operational excellence. Excellent interpersonal, communication and presentation skills with the ability to establish positive rapport with diverse population and community resources.

Areas of Expertise

High Level Customer Services

Data Entry & Computer Work

Client Relationship Building

Excellent Administration Skills

MS Office (Word, Excel, and PowerPoint)

Interpersonal Communication

Office Operations Management

Handling Multiline Phone Call System

Problem Analysis/Resolution

Professional Experience

BOROUGH OF SEWICKLEY HEIGHTS, POLICE Sewickley, PA 2007 – 2018

Emergency Dispatcher

Questioned callers to determine their locations and the nature of their problems to determine type of response needed.

Responded to incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, and information and after hour calls for departments within a city.

Leveraged strong expertise in determining response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.

Communicated information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Maintained files of information related to emergency calls, such as personnel rosters, and emergency call-out and pager files.

Rendered exceptional skills in monitoring various radio frequencies, such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.

Read and effectively interpreted small-scale maps and information from a computer screen to determine locations and provide directions to field teams.

ALLEGHENY COUNTY CLUB Sewickley, PA 2016 – Present

Front Desk Receptionist

Deliver exceptional customer service to clients while making and confirming reservations.

Maintain accurate records of room availability and guests' accounts manually or using computers.

Welcome, greet and register guests, analyzed clients’ needs and assigned rooms of hotels or motels according to their choice.

Record guest comments and complaints and referred customers to managers as required.

Utilize telephones and telephone switchboards to transmit and receive messages.

PETROCELLI, LLC King of Prussia, PA 2004 – 2005

Office Manager

Managed all day-to-day office operations along with data entry of Verizon Fios plans for the Greater Philadelphia Area.

Handled overall inventory management and control process to complete Fios work in a timely and efficient manner including equipment needed to pull underground cable.

Scheduled and assigned subcontractors to each area and job, answered customer service questions and concerns and resolved all issues in a timely and efficient manner.

Streamlined overall inventory control system and developed a comprehensive schedule to complete jobs in a timely manner.

MCCANDLESS-FRANKLIN PARK AMBULANCE AUTHORITY McCandless, PA 1999 – 2004

EMT-Paramedic, Team Leader

Delivered first aid treatment and life support care to sick or injured persons in pre-hospital settings.

Managed all aspects of emergency diagnostic and treatment procedures, such as stomach suction, airway management, and heart monitoring during ambulance ride.

Immobilized patient for placement on stretcher and ambulance transport, as well as utilized backboard and other spinal immobilization device.

Examined nature and extent of illness or injury to establish and prioritize medical procedures.

Operated equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments.

Attended training classes to maintain certification licensure, kept abreast of new developments in the field, and maintained existing knowledge.

Administered drugs, orally or by injection, and performed intravenous procedures under a physician's direction.

Professional Education & Credentials

EMT-Paramedic – Butler Memorial Hospital/Community College 0f Butler County, Butler, Pennsylvania

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