Audrey Trotter
*************@*****.***
Objective
To benefit an organization in need of an assertive, self-motivated, problem-solving and resourceful professional with a strong desire to utilize my knowledge and education in a technology driven environment, who excels working independently and as a contributor to a team oriented projects.
PROFESSIONAL EMPLOYMENT
Grocer Supply Houston, TX. 2015 to Present
Inventory Control Lead
Cycle Count merchandise in stock and posts totals to inventory records
Compare inventories to office records or computes figures from records such as sales orders, production records, or purchase invoices to obtain current inventory
Generate reports such as inventory balance or shortages
Prepare lists of depleted items and recommends survey of defective or unusable items
Verify clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies
Train new hires
Lone star Fastener Spring, TX 2013 to 2015
Quality Control Specialist
Inspected products manufactured or processed by private companies for government use to ensure compliance with contract specifications.
Stamped mark of approval or rejection on product and wrote report of examinations.
Inspected products using gauges, calipers, micrometers, and other measuring equipment
Performed inspections on incoming product, material, manufacturing processes, and outgoing product
Reconciled final inspection documentation for shipments
Performed audits on company Quality Management System as needed
Visually compared work pieces against one another to assess/detect manufacturing variations in processes
Reported quality problems or findings to the Quality Control Manager and follows up to ensure that corrective action has/will take place.
Self Employed Houston, TX .2010 to 2018
Tax Preparer
Reviewed financial records
Completed entries on forms and computed tax owed
Prepared simple to complex tax returns for individuals and small businesses.
Hire Priority ITFI Staffing Houston, TX 2008 to 2008
Leasing Agent
Handled high-volume, fast-paced leasing office.
Received, routed and responded to incoming calls, assisted walk-in customers, processed payments and recorded accounts payable.
Interpreted information on applications to insure prospective tenants information was correct.
Wellcare Prescription Drug Plan Memphis, TN. 2005 to 2008
Escalation Support Specialist
Operated as lead Escalation( duties include training, execution special outbound projects while tracking and interpreting member data.
Supervised up to 30 employees, scheduled work hours, resolved conflicts.
Monitored service calls to observe employee's demeanor, technical accuracy and conformity to company policies.
Handled complex service orders and hostile customers.
NIKE Distribution Warehouse Memphis, TN. 2001 to 2004
Operation Specialist
Performed repetitive work to package orders according to quantity, size, color according to AS400 DCMS fulfillment screen.
Coordinated any discrepancies with DCMS O/S and packing list to appropriate personnel in order to ship orders in a timely manner.
Evaluated and examined merchandise for imperfections prior to packaging to be sent to customers.
Processed orders by using DCMS, WMS, and RF device for accuracy.
Education
A.S. Degree in Criminal Justice, 2011
University of Phoenix, Phoenix, AZ.
B.A. Degree in Psychology, 2017
Argosy University, Phoenix, AZ.