Customer Service Assistant

C. Beth Osborne

Balch Springs, TX *****-Email:********@******.***-817-***-****

KEY SKILLS / QUALIFICATIONS

Five years of HR experience

Excellent communication skills* Data Entry* Management* Strong Community Involvement* Diverse skills* MS Office* Knowledge of organizational skills *Meets deadlines *

Complex environments* Strong communication * Administrative Skills

Organizational skills * Recruitment / On Boarding *Detailed oriented

Unit Secretary * Invision Citrix & THD tele track

CORE STRENGTHS

Administrative Assistant

Performed administrative duties, including scheduling, maintained files, sort mail for the department

Entered employment data into company’s database, conducted background screenings and reference checks

Submitted job postings online and scheduling candidate interviews

Conducted orientation for new hires and employee training sessions

Assisted HR staff with interviewing and the hiring process

Entered employment data into computer database, conducted background screening

Explored clients career development and to provide information regarding employment

Maintained records of benefits plan participation, all employees promotions, transfers, performance reviews and safety

Processed work applications, provided support services and employment assistant

Customer Service

Dealt with the customers via emails, over the phone, or face to face

Listened to the customer inquiries and patiently resolved concerns

Responded to the problems of the customer promptly

Maintained records of interactions with the customers in an orderly manner

Coordinate with the internal department to find solutions and resolve matters

Maintained a follow up on the customer, whose query you had solved, ensure they are satisfied with your answer.

Ensured proper staffing using a daily department attendance sheet

Assisted Sales Associates with improving customer service and satisfaction

Worked effectively with HR Department to train and supervised sales associates for inventory

Demonstrated knowledge of products, services and special features of various departments

Management

Ensured top quality service provision via consistent supervision of team members

Oversee activities in to ensure top quality foods are prepared

Scheduled, train, and hire personnel for food service

Oversee complete cleanliness and tidiness of the outlet

Listened to clients in the event they have one complaint or the other regarding quality of service delivery

Resolved quickly, any complaint or issue related to food quality

Maintained adequate stock of supplies via daily inventory

Welcomed customers and also provide them with the menu

Made information available to customers regarding new items and up-sells.

Managed with daily cash management, analyzed daily sales data implemented sales promotions and processed retail adjustments

Professional Experience

AARP Volunteer at Goodwill - HR Assistant, Dallas June 2017- September 2017

O’Reilly Distribution Center – HR Assistant –Seagoville, October 2015- February 2016 Texas Workforce Commission PSR for SNAP -Plano, April 2015-Septemeber 2015

Aerotek – Customer Service Associate –Las Colinas, December 2014-April 2015

McDonald’s- Shift Manager- Dallas, TX October 2013-April 2015

Lowes- HR / Customer Service Associate II - Dallas, TX March 2012-October 2013

Temple University’s Barnes & Noble- HR Assistant Philadelphia August 2007 – August 2009

VOLUNTEER EXPERIENCE

LIFT (Literacy Instruction for Texas) Dallas, TX

Volunteer / Job Coach May 2015-open

Assist adults with academic literacy basic learning skills thru SEE programs and GED preparation

Assist with job coaching, clerical needs, fund raisers, and projects that benefit both students and staff

The Salvation Army Philadelphia, PA

Personnel Clerk June 2009 to August 2009 Internship Human Resource Department

Eastern Service Workers Association Philadelphia, PA

Volunteer Coordinator July 2006 to Present

Canvass and fundraise for community events

Community College of Philadelphia/ AmeriCorps Philadelphia, PA

Student Volunteer Sept 2006 to Sept 2007

Screened students for SNAP eligibility via Pennsylvania Food Stamp Program

EDUCATION

Temple University Philadelphia, PA Bachelor of Arts in Sociology May 2009

HR ASSISTANT

ADMISSION / CLERICAL

Contact this candidate