Customer Service Sales
Resume:
Shelley Rowe
*********@*******.***
Professional Profile
A position in an Administrative role requiring a self-starter with solid industry experience, a reputation for dependability, and the demonstrated ability to achieve high productivity standards and quality of work.
●Bi-lingual, Spanish/English
●Effective Communication Skills
●Word/Excel/Outlook/PowerPoint/
●Sales Force
●Team player
●Time Management Skills
●Ability To Work Under Pressure
●Multi-Task
●Accounting
●Data Entry
●Quality Control
●Detail Oriented
●Shipping/Receiving
●A/P A/R
●Inventory Control
●Microsoft Office
●SAP/E-1
●Auditing
●Customer Service
●Analytical/Problem Solver
Professional Experience
Land O Lakes Calva Products Acampo CA 2017 to 2018
Customer Service Admin/Production/Shipping
Responsibilities:
Use E-1 and Sales Force to input order from sales team into the system. Answer emails and phones call from various people in regards to orders and delivery dates for product. Work with shipping and OTM to schedule loads to be delivered and received. Work with production to make sure orders are made in good time to be shipped. Make dates for orders to be made. Make sure there is inventory on the floor to be shipped in a hurry. Do returns and credits via E-1 for customers that have damaged or product that is bad. Work with accounting to do A/R on orders.
Manpower Staffing, ConAgra Foods
Oakdale, CA Aug. 2015 to 2016
MAINTENANCE ADMIN ASST
Responsibilities:
Use SAP to look up orders and work orders to assist mechanics. Input SAP parts number into B.O.M. and verify that the part number matches what is on the equipment. Use UPS/FedEx to ship and receive packages. Receive the parts into SAP and put to work orders. Use data entry to build work orders for planners and mechanics. Assist other personal with parts in the store room . Do inventory control when needed to verify parts and quantity of parts. Update the building of materials as issued and when needed. Assist the storeroom clerks when needed. Verify that PO's are true and correct being all parts received before filing. Use Excel spread sheets for new materials to be added to building of materials. Verify the usage of parts in SAP. CMat materials when asked to do. Fix material orders when there are issues. Send E-mails to customers in regards to where the parts are at and when will be delivered.
Manpower Staffing, Weyerhaeuser
Stockton, CA 4/2015 to 8/2015
Operations Administrative
Responsibilities:
Answer multi line phones to customers picking up loads or calling in for another associate. Make Bill of Ladings for the out bound will calls using SAP. Make sure loads are accurate and correct. E-mail weekly loads to the DCs and railcars. Use different web pages for information to e-mail to DCs. Make sure all Glulam orders are correct and finished in a timely manner. Check pick monitor for out bound loads to be picked. Check out bound monitor for customer pickups and UPS orders. Verify with sales associates if there are discrepancies with orders and fix them on approval. Print out orders for accounting and accounts receivable. Do accounts that have been given to me in regards to AR/AP. Verify that all people entering the building have safety gear and know the safety rules. Use Excel to upload orders for the following week. Answer e-mails from sales in the form of proof of delivery. Scan forms to be e-mailed to sales or businesses. Enter all next day loads into SAP for next day. Print out tags and papers for lift drivers.
Randstad Staffing, various positions
Livermore Ca 2013-2015
Auditor/crating associate/shipping
Responsibilities:
Audit all orders that come from picking to verify all parts are correct for the next process. Do a visual inspection of electronic pieces and parts to make sure of no damage. Fill out forms if there is damage on product. Do special projects when asked to do them. Crating is verified all orders are correct before they are crated and shipped to buyer. Make sure packages are damage free and parts are packaged correctly according to order and buyer. Verify all paperwork is in the correct order and no mistakes are made. Impute information into excel/power point before load is delivered to different department. Package and ship via UPS/FedEx. International shipping. Customer service with Intel and Texas Interments company.
Nor-cal Beverage Stockton, CA.
March.2007 - Sept. 2010
Administrative Assistant
Responsibilities:
Answer phone calls from companies needing assistance with their vending machines and making work orders for mechanics according to route and driver. Routing drivers to where the work order was needed. Impute all orders into Excel/PowerPoint. Send e-mails/receive e-mails in regards to orders to be filled and orders to be paid. Use data entry entering all sales tickets from route drivers for each day. Print tickets to verify all monies total out for each driver. Verify why monies won’t total in daily monies from drivers. Research routs and totals until monies match. Assisting the supervisor in orders and money room when needed. Run front office when supervisor went on vacation.
Education
University Of Phoenix, Tempe, AZ.
Associates Degree, Business
Graduated, July 2013
Ashford University
Human Resources management
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