Administration
Resume:
Debbie Beal
***** ******* **** ********* ************, Florida 32258
*********@*****.***
PROFESSIONAL EXPERIENCE
**/** – Present Aerotek Staffing – Jacksonville, FL
Executive Assistant Subject Matter Expert, HR Generalist Onboarding process, MS Office, established office policies and procedures, managed office telephones, internet, visitors and staff, HR functions, scheduling meetings, and maintained conference room calendar, managing expense with core, managed office calendar, maintained spreadsheets, managed incoming and outgoing mail, managed postage metering system, scanning and copying documents.
HR Generalist assisted the HR Manager with applicant onboarding process including E-Verify, drug screen, background verifications and new hire orientation.
6/14 – 9/16 The Church of Oakland – Jacksonville, FL
Executive Assistant to the Pastor/Office Manager Subject Matter Expert
Manage complex monthly calendar, arranged business travel/conference registration, expense reports, manage and maintain church office and staff/direct reports, HR Generalist, manage and support various Ministries, manage invoices and expenses, plan and arrange church events/outings, develop and publish church materials and forms, scholarship process, congregational mass mailings, assist church members in locating resources to help via community services, secure temporary and Summer interns for departments, maintain productive relationships with vendors, and manage off duty police/security. Established office policies and procedures, managed office telephones, Internet, visitors and staff.
Radio Commercials, and Voice Over advertising for church events.
Annual Florida Baptist State Convention, organized, managed, and staffed a Hospitality/Welcome Table for visiting pastors, vendors and guests of the convention. Welcome Amenity for 750 attendees.
4/12 – 9/13 Renaissance Resort a Marriott property – St Augustine, FL
Guest Services Lead Subject Matter Expert
Process guest check-ins, confirm reservations, assign rooms, issue/activate room keys, processed all payment types. Post charges to guest accounts. Process guest check-outs including resolving any late and disputed charges. Accurately responds to guest concerns and complaints, make restaurant, transportation and entertainment reservations for guests. Coordinate with the Housekeeping Department to track readiness of rooms for check-in. Dispatch Bell Staff and Valet staff as needed. Exceed guest expectations by anticipating their needs and catering to their unexpressed wishes. Run accurate daily reports and identify any guest special requests. Handle proprietary and confidential documents with care, resolved guest escalations, balance and drop cash and receipts according to accounting specifications.
6/10 – 4/12 Manpower Agency – Jacksonville, FL
Received Manpower’s Elite Circle of Excellence Award 2011
Kemper Insurance; Executive Receptionist, Purchasing Asst/Accounts Payable function
3/09 – 06/10 Transitioned to Florida from Georgia seeking employment.
11/01 – 03/09 Simon Property Group/Luxury Center Management - Atlanta, GA
Administrative Assistant, New Hire Orientation/Customer Service Training, Bid Process/ Coordinating with Contractors Subject Matter Expert
Responsible for the Lobby Operations at Phipps Plaza, Guest Services and Guest Relations, high level of employee and guest engagement, loyalty in fulfilling guest wishes. Ensures customer requests/complaints are handled in a timely and professional manner. Develops and conducts customer service training and new hire orientation for employees. Assist managers and directors in accomplishing company goals and objectives by organizing and leading projects, conducting meetings and establishing office policies/procedures. Managed lease negotiations for temporary tenants ( Retail Development Program/RDP ) Collects and compiles information from individuals, reports, files and other sources to manage sales accounting and collection documentation. Pcard point-of-sales transactions and accounting function, monthly sales and financial reports. Bid Process, estimating, coordinate with subcontractors to collect bids and proposals, follow up/follow through with contractors. Foster teamwork. New Hire Orientation, Customer Service Training and Development for mall employees. Simon Fashion Model for Corporate Marketing materials.
Simon Youth Foundation Project Coordinator - Acknowledged by Simon Corporate Chairperson for raising over $ 330,000 in the most successful Employee Contribution Campaign in the company’s history.
8/94 – 11/01 American Express – Jacksonville, FL
Group Leader of Customer Service, Training and Development Subject Matter Expert Trained and developed customer service representatives in a call center. Representatives were mentored, coached and monitored to exceed quality and performance standards.
2/91 – 8/94 WIVY Coast 102.9 Radio, Taylor Communications - Jacksonville, FL
Promotions/Marketing Assistant Subject Matter Expert
Coordinated and managed special projects and prepared budget proposals for community events for the promotions/marketing department. Organized and managed files and weekly calendars. Scheduled meetings and made complex travel arrangements for executives to and from radio station events. Maintained and distributed promotional prizes. Developed and maintained promotional leads through innovative prospecting methods. Created trust and built lasting business relationships through networking. Promoting and Advertising.
Voiceover Artist, On Air Talent – Promos, Trailers, Commercials, Public Service Announcements
SKILLS
Microsoft Office Suite, internet savvy, computer proficiency, marketing expertise, creativity, innovation, adaptability, interpersonal communications, client relationships, writing, people management, leadership organization, planning, multi-tasking, and research. PMS/Property Management System for Hotels, lobby operations, guest services and guest relations, modeling for charitable events, etiquette.
EDUCATION and TRAINING
1/17 – present Florida State College Jacksonville, FL
Communications Major, GPA 3.5
3/03 New Horizons Computer Learning Center Atlanta, GA
Microsoft Word, Excel
1/00 University of North Florida Jacksonville, FL
Professional Supervisory Certificate
PROFESSIONAL DESIGNATION
1/13 – present Grand Park Association Volunteer, Assistant to the President Jacksonville, FL
9/04 – present National Association of Professional Women Garden City, NY
REFERENCES AVAILABLE UPON REQUEST
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