Customer Service Microsoft Office
Resume:
LINDABARRETT
** ****** ****** - **** ***** CT ***16 h. 203-***-**** *********@*****.***
ACCOUNTS RECEIVABLE SPECIALIST
Skilled A/R professional with 20+ years with extensive collections experience
Excellent problem solving and communications skills
Noted for building positive rapport with customers as well as colleagues CORE STRENGTHS
Research, investigation and resolution
Credit/debit management
Analytical and critical thinker
Reconciliation and collection of delinquent
accounts
Customer Service
Customer retention strategies
Reconciliation and analysis
Management of accounts/relations
EXPERIENCE
Hartley & Parker, Inc. (temp position) Jan 2018 – March 2018 A/R Credit Representative
Applied payments from remittance through Infusion cash application system
Researched customer account credits
BrandShop (temp position) Sept 2017 – Dec 2017
Customer Service Representative
Call center environment
Intake orders over the phone for several brands using NetSuite software
Used TouchPoint networks telephone system
Carolee, LLC May 1988 – June 2015
A/R Supervisor
Managed all account credit analysis and maintenance for domestic and international customers
Handled calls pertaining to the reconciliation and collection of delinquent accounts
Performed daily cash receipts, applications, and reconciliation
Oversaw credit/debit posting and allowance authorizations
Set performance standards and conducted periodic evaluations of staff
Supervised all research for violation claims and resolutions
Processed all new customer applications
Handled all remote deposits online
Managed lock box deposit and cash applications
Transitioned from UNIX computer system to SAP
EDUCATION
Stamford High School, 55 Strawberry Hill, Stamford CT Adult & Continuing Education Certificate Program, Winter/Spring 1999 TECHNICAL SKILLS
Microsoft Office - Word, Excel spreadsheets, and Outlook, UNIX, SAP, NetSuite, Infusion, TouchPoint
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