Customer Service Professional Experience
Resume:
Kayla L. Emery
******@*******.*******.***
Objective:
Seeking a company in which my professional experience and creativity may excel.
Education
Bachelor Degree of English (In Progress)
Associate Degree of Applied Science of Paralegal Studies (In Progress)
University of Toledo
Toledo OH 43606
Clay High School
High School Diploma
Oregon OH 43616
Special Skills
- Strong financial knowledge with over 5 years banking experience
- Proficient with Microsoft Word, Excel and PowerPoint
- Well organized, with great communication skills
- Notary Public
Professional Experience
Martin Motorsports, Toledo, OH
Lead Administrator and Special Projects Lead, August 2017 to Present
- Administrative Team Leader
- Manage administrative resources
- Report all revenue to executive management
- Create invoices for all production performed
- Reconcile data from production tracking documents
- Human resource assistance and payroll support
- Adjusting and approving time cards to ensure payroll is complete
- Registering all new and existing employees into the time clock
- Excellent record of balancing expense account
- Corporate editor and proofer of presentations
- Communicating all pertinent information regarding activity to vendors.
- Mediate and resolve conflicts between employees.
First Federal Bank of the Midwest, Oregon, OH
Customer Service Rep and Lending Assistant, June 2014 to August 2017
- Provide customers with 100% satisfactory service
- Accurately handle customer transactions such as withdrawals and deposits
- Provide customers with accurate and up-to-date account information
- Train and mentor new customer service representatives
- Draft needed documents for both customers and management.
- Comprise loan files according to standard procedure.
- Conflict Resolution
IntelliShop, Perrysburg, OH
Recruiter, September 2013 to July 2015
-Recruit clients from mass database and assign to work
-Maintain client accounts
-Editing and proofreading reports for accuracy and finalization
-Assist clients via telephone and email to complete assignments
Woodforest National Bank, Oregon OH
Retail Banker, June 2012 to September 2013
- Provide customers with 100% satisfactory service
- Handle customer transactions such as withdrawals and deposits
- Sell new accounts and services to new and existing customers
- Organize fundraisers to benefit community organizations
References
Available upon request
Contact this candidate