Customer Service Manager

**** *. ******* *** ********, Ohio ***** 614-***-**** **********@*****.***

Joe Lanier

Objective

Staffing Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service, and a solid expertise in human resources management. Self-starter with unsurpassed analytical, organizational, and project management abilities.

Experience

June 2015 - Present

Premier Employee Solutions

Columbus, Ohio

Staffing Recruiter

Manage all phase of recruitment, including hiring management needs and posting positions

Inform all job applicant of their job status.

Offer necessary referral support for the Employee Assistance Program.

Maintain an accurate candidate tracking system.

Creative recruiting strategies that met anticipated staffing needs

Communicated the duties, compensation, benefits and working conditions to all potential candidates.

August 2014 –June 2015

Rent-A-Center

Columbus, Ohio

Sales Manager

Ensure day-to-day business operations run smoothly. As an organized, outgoing and experienced professional, you'll drive sales and grow revenue through targeted sales conversations and collection practices. While attractively merchandising the showroom floor, managing inventory, and assisting with product delivery, service and returns.

June 2013 – August 2014

Aaron’s

Columbus, Ohio

Manager Trainee

Excelled in exceeding daily credit card application goals. Cross-trained and provided

back-up for other customer service representatives when needed. Managed quality

communication, customer support and product representation for each client. Resolved product/policy issues and shared benefits of new technology. Guaranteed positive customer experiences and resolved all customer complaints

Education

Aug. 2011 – Aug.2016

Bachelor of Science: Marketing

2.94 GPA

Public Relations coursework

Social Media and Communications coursework

Colorado Tech

Online

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