Security Customer Service

KWANZA STEELE

202-***-**** ac5dj2@r.postjobfree.com:ac5dj2@r.postjobfree.com Suitland, MD 20746

Career statement

Forward-thinking leader with security specialist with a consistent record of providing quality focused accounting with cross functional competencies in all phases of critical thinking and problem solving. Proficient in communicating innovative ideas, collaborating with staff in ensuring compliance with established requirements (financial, legal, administrative), providing technical support, and exhibiting exemplary customer service with the principled focus of effectively establishing and maintaining a rapport with all levels of management, project stakeholders, and the general public.

Skills

FOIA Xpress

NCIC

Case Tracking

J-PAS

E-Quip

SARS

MS Office

Education and Training

Eastern SHS 1993

General Diploma

S.A.R.S (Security Awareness Reporting System)

B.I.T.S (Background Investigation Tracking System)

National Crime Investigation Check (NCIC)

Suitability Awareness Training

Professional Experience

USAID Washington, DC

FOIA Specialist 02/2018-03/2018

Perform FOIAXpress case tracking and redacting software V10 and above. FOIAXpress services also include searching the FOIA database and FOIAXpress or any other current database for duplicate and previous requests to ensure that incoming requests are not duplicates and confirmation that outstanding debt does not exist for the requester.

Prepare appropriate draft correspondence to request Government coordination and review of documents; interim and final letters to FOIA requesters; and complete final processing prepare responses, coordinating with other offices as needed.

Prepare complete FOIA reviews that contain sufficient recommendations, guidance, and consolidated information for the NTSB FOIA Officer to finalize the agency FOIA decision process and resolve classification, policy, or technical issues.

Prepare documents for scanning such as unbinding, unfastening, straightening pages to ensure the capture of all information.

Prepare OCR (optical character recognition) printed text to capture the information electronically as a “PDF searchable image. The text can be searched, copied, and pasted.

Provide archival support of FOIA case files as required by the NTSB; maintain administrative files of cases from start to completion and perform file management using existing software. The NTSB will provide input guidance for processing these documents.

Develop and maintain a quality control program to ensure services are performed with commonly accepted commercial practices or in accordance with NTSB guidance and regulations where such guidance and regulations are the stricter requirement.

DEPARTMENT OF STATE WASHINGTON, DC

FOIA Specialist 10/2016-02/2018

Reviewed, analyzed, and perfected FOIA requests; contact the requester either by phone, email or mail for clarifications about the request.

Tasking and obtaining the requested documentation from the appropriate USAID unit(s); provide those units with complete and clear instructions on what is required and how to formulate release recommendations and justifications for withholding of information in accordance with USAID policy and procedures.

Provided progress reports to the requester and document the administrative the file to this effect.

Prepared and sent "submitter notifications" to submitters and requests the submitters adequately articulate arguments related to the withholding of potentially confidential financial/commercial information; analyzes the submitters recommended redactions for consistency with agency’s regulation, policies, and practices. When unable to uphold the submitter's withholding arguments, prepare a notification to the submitter advising of the Agency's varied determination and intent to release the information. The notification must contain the Agency's bases for releasing the information and afford the submitter 72 hours to object.

Analyzed the documentation provided by the agency offices for responsiveness

Worked with the action offices and/or Office of the General Counsel (GC) to determine the detrimental effects (i.e., foreseeable harm) of releasing the requested documents. When actions offices request withholdings which cannot be justified and thus, upheld under the FOIA/PA, provided explanations to the actions offices on why the information must be released.

Prepared draft Agency response to the requester for signature of the FOIA Officer or her delegate.

Maintained an accurate and complete administrative record of the actions taken throughout the processing of the request.

Utilized a database as a FOIA request tracking tool for processing Freedom of Information Act (FOIA) and Privacy Act (PA) requests.

NASA HEADQUARTERS WASHINGTON, DC

Lead Personnel Security Specialist 08/2009-09/2016

Provided solutions to complex problems which required the use of ingenuity and creativity.

Maintained accurate and secure filing systems for documentation to include current active/effective documents and form file, inactive documents and forms, and obsolete documents and forms inclusive of the historical information.

Provided customer support for FOIA requests and inquiries that dealt with FOIA requests. Ensured all documents received from FOIA are scanned, filed and sent to the appropriate requestor. Processed and submit FOIA requests to the appropriate government office.

Updated FOIA requests pro-actively and as requested by members. Managed the Member Services FOIAXpress Tracking System for tracking member inquiries through to completion.

Maintained and improved high level of overall customer satisfaction. Generated various monthly reports, weekly ascent captured to be scanned and indexed the batch documents, then which allows me to be able to quality control and report metrics of over 15,000 or more images scanned.

USIS WASHINGTON, DC

Administrative Specialist 06/2009-05/2012

Served as the Administrative Support Specialist which I was responsible for providing the highest quality of service to all customers in the USIS operation both internal and external.

Responsible for working within the administrative function for a service oriented organization which ensured consistency of administrative duties.

Managed the retail administrative functions that included full coordination and performance for a wide variety of upper level leadership functions such as, prepared correspondence, briefs, drafts, reports and other documents.

Engaged with organizing training opportunities that relate to development of personal and professional skills sets, time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

Managed status on a numerous amount of projects and program operations. While delegated signatory authority for select administrative matters.

Certified compliance by leaders which included reviewing, revising studies, reports, and correspondence for accuracy on format.

USIS (DEPARTMENT OF HOMELAND SECURITY) WASHINGTON, DC

Security Specialist 03/2012-04/2012

Worked with senior level specialist to conduct preliminary background checks on government applicants and contractor personnel.

Assisted with fingerprint for applicants, employees and contractors for security processing. Assured fingerprints were accurate before submission to the Investigating Agency.

Responsible for adjudication reports for investigations to determine the suitability for employees and contractor personnel.

Made recommendation to senior management regarding the suitability and eligibility of individuals for entry and/or retention for a Public Trust position.

Summarized case reports for derogatory cases that were forwarded to senior agency management for concurrence.

Reviewed and analyzed the results of preliminary background checks through NCIC, credit, fingerprint, etc. for completed background investigations.

Recommend additional investigation where background information is insufficient.

USIS (DEPARTMENT OF TRANSPORTATION) WASHINGTON, DC

Security Assistant 10/2007-12/2011

Processed the acquisition for security clearances and coordinated the return of security badges.

Processed visitor request for access to high security facilities.

Maintained database records and hardcopy files including those used to track safety and security data.

Monitored intrusion detection alarms. Scheduled security training sessions

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