sales man sales outdoor costumer servicr

NACIRI ABDELATIF

Address : Doha, Qatar

Date of birth : 29/10/1990

Maritalstatus : single

Telephone : +974********

E-mail : ***************@*****.***

Nationality : Moroccan

DIPLOMA OBTAINED

2008/2009 : High School

2010/2011 : Data entry operator

2013/2014 : IT management technician

OBJECTIVE:

To obtain a position in progressive manner where I can use my variety of skills to increase productivity and to contribute to the overall success of the company. PROFILE:

Proven leadership skills that help team members achieve individualogs, enhance customer service, and drive business goals. Looking to take next careerstep in customer service and leadership with a respected dealership dedicated to delivering high quality service and building relationships with customers.

CORE QUALIFICATION:

Professional and personable in all customer and co-worker relations.

Ability to listen attentively to customers.

Exceptional communication skills and ability to use positive language.

Extremely organized in all aspects of work with multi-tasking ability.

Leadership, coaching and mentoring and ability to motivate and train others.

Excellent problem-solving skills.

2

PROFESSIONAL EXPERIENCE

From May 2017 to February 2018 : Sales Outdoor at Ranibow Adawliah Electronic Appliances in Doha

Providing information to customers to help them select the best product.

Inform customers of new versions and variation of product.

Make actual sales through convincing sales man cheap.

Working as part of a team and assisting colleagues when necessary.

Meat sales target.

Assist customers with item return or exchange.

From May 2016 to May 2017 : Salesman Global Village in Dubai (UAE)

Handling all sales and deals with all types of customers

Provide important details of products and services to the customers

Assist cumsoters in making decision by gaining their confidence, offering suggestion and opinion

Assist customers with item or exchanges

Keeping up – to –date with all current promotions with in the strore.

Assist in store inventory checks and year end inventory check.

Process expenditure by adding purchases, processing, checks, cash and credit cards.

Teamwork and apirit to increase sales volume.

From February 2013 to January 2015 : Customer Service Representative at Call Center French / Morocco

Deal directly with customers either by telephone or emails.

Respond pronbtly to customers inquiries.

Handle and resolve customer complaints.

Obtain and relevant information to handle product and service inquiries.

Provide pricing and delivery information.

Perform customer verifications.

Set up new customer accounts.

Process orfers, froms, applications and requests.

Provide details of action taken.

Provide feedback on the efficiency of the customer service process. 3

From June 2011 to January 2012 : Team Leader at Directlines Morocco

Oversaw daily activities and supervised a team of customer service representatives who provided technical support to company’s customers.

Solving all major customers problems / queries that subordinates were not able to solve earlier.

Trained and supervised customer service professionals to ensure optimum satisfaction of clients.

Anaged a team of client services associate that focused on meeting customer service efficientcy and quality standards.

Led the process of hring customer service representatives. LANGUAGES:

English : Fluent

Arabic : Fluent

French : Fluent.

INTERSETS:

Sports, Music & Reading .

SKILLS:

Computer

Customer Service

Problem Solving

CHARACTER:

So active and Cheerful.

OTHER SKILLS:

I can work in high pressure.

I have good manners.

Respect my job and the time.

Very respectable to others.

References are available upon request.

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