IT, Customer Service

Alagbu Okechukwu Julius

* ******* **** *****, *** Comfort Oboh Street, Kirikiri Industrial Estate, Apapa, Lagos.

070******** 14th August, 1983

Email address: *********@****.***

PERSONAL

To Pursue and develop a professional career in an IT driven enterprise and veritable organization.

Got team spirit and a positive, can-do attitude. Highly organized, with well-developed communication and time management skills.

Result oriented with demonstrated ability to achieve targeted goals, meet budgets, and excel in challenging situations.

To increase the business and revenue base, winning new profitable clients and existing ones using effective and efficient customer service and communication skill to improve organization objective and achieve managerial goals and targets, while creating optimal effort to be on top of my responsibilities with transparency, efficiency and maintain a high standard of integrity in work.

WORK-RELATED SKILLS

IT proficiency: Versed and good in Microsoft packages. Software/hardware installation and troubleshooting. Able to monitor and maintain computer systems and networks. Confident in delivering series of computer-related actions/training sessions.

Team player: An employee who values a team environment, with the capacity to be a constructive and reliable team member.

Communication skills: Well-developed written and verbal communication skills, combined with the ability to cooperate effectively with team members to solve problems.

Other skills include:

Analyzing situations and getting the best results from them

Being self-motivated

Being professional

Reliable and trustworthy

EDUCATION

Bachelor of Science (B.Sc.) Computer Science

NNAMDI AZIKIWE UNIVERSITY, AWKA. ANAMBRA STATE.

Graduated 2009

Higher School Certificate

ALAKOTO HIGH SCHOOL, TOLU, LAGOS STATE

Graduated 2001

First School Leaving Certificate

ARAKAN BARRACKS PRIMARY SCHOOL, APAPA, LAGOS STATE

Graduated 1995

PROFESSIONAL EXPERIENCE

Jalachuk’s Nigeria Limited. 202 Kirikiri Road, Olodi Apapa, Lagos.

Logistics Officer: 07/2015-Present

Job Responsibilities:

Provides IT-related support, monitor and maintain computer systems.

Manage logistics operations including all logistics assets in order to ensure timely and cost-effective delivery of goods.

Co-ordinate and provide logistics support to trucks that are on the move.

Ensure that accurate and complete accounting, reporting and relevant records for the truck and goods transported are provided for every trip embarked on by the driver. And then maintain/update and preserve these records for future reference on a computer system.

Perform other related duties as assigned.

MTN Nigeria Communications limited, New Dawn Shop. Besides Oyo Plaza, Opp. BBA Secretariat, Trade fair Complex, Badagry Expressway, Lagos.

Shop Supervisor: 8/2014-2/2015

Job Responsibilities:

Directs and supervises employees engaged in rendering customer services in the shop.

Supervise SIM swaps/registrations.

Customer Care Rep.: 4/2012 - 8/2014

Job Responsibilities:

SIM swops and registrations

Resolutions of customers’ problems.

Sale of products (such as SIMs, Phones, Modems, Data etc.)

Services (detailed explanation of the company products to walk in customers.)

Royal Cargo Shipping Agencies Limited. 1C, Suite B, 3rd Floor, East Pavilion, National Assembly Complex, T.B.S Lagos Liaison Office, Lagos.

IT Officer/Liaison Officer: (National Youth Service) 9/2010 – 7/2011 (retained after Youth Service till January 2012.)

Job Responsibilities

Computer consultant. Provides support, gives recommendations, talks staff through in resolving computer-related issues.

Troubleshoots system problems, diagnosing software/hardware problems, and solving technical and application problems.

Procures and replaces computer/system parts when need be.

Installs, configures monitors and maintains all computer systems.

Assist the field manager in container clearing processes at Apapa/ Tincan Ports

Assist in general administrations and procurement processes in the company.

Nigeria Ports Authority, Wharf Road, Apapa, Lagos (Computer Dept.)

Industrial Training (IT): 2005-2006

Job Responsibilities

Computer installations (incl. installations of OS and software programs) servicing and maintenance.

CERTIFICATIONS

Lagos College of secretarial studies and computer training center

Diploma in Computer Science

AFRIHUB

Universal Mandatory IT Training (UMITT) MS Word, MS Power point, MS Excel

NYSC

Certificate of National Youth Service Corp (A 001905128)

MTN Nigeria Communications Limited

MTN Connect Store Training ( Certificate of Participation)

Contact this candidate