Customer Service Technical Support
Resume:
Cathy Zamora
UJ*** Sta Teresita Upper Jagobiao
Mandaue City Cebu 6014
Citizenship: Filipino
Age: 33
Marital Status: Single
Professional Summary
Experienced and goal oriented customer service professional with a track record of consistently exceeding, if not meeting client’s expectation on a day to day basis. Skilled and trained in building long lasting client relationship based on integrity and honesty. Motivated and self-sufficient with great inter-personal communication and relationship management skills.
Education
Mindanao State University – Iligan Institute of Technology
Bachelor of Arts in English ( 4th year undergraduate )
TESOL Asia
TESOL Certified
Professional Experience
RareJob
English Tutor ( January 2017 to present )
The Results Company
Customer Service Representative ( June 2016 to December 2016)
JPMorgan Chase Bank N.A ( from November 2011 to April 1, 2016 )
Financial Service Advisor for Chase Auto Finance
Fraud Analyst for Chase Fraud Hotline
Claims Specialist for Chase Customer Claims
Convergys ( from June 2010 to September 2011 )
Technical Support Representative for Time Warner Cable
eTelecare ( from May 2008 to May 2010 )
Technical Support Representative for Dell Computers
Sykes Asia ( from January 2006 to April 2008 )
Technical Support Representative for AT&T
Computer Skills
Microsoft Office
PowerPoint
Microsoft Access
Web and Social Skills
Graphic and Writing Skills
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