Manager Information
Resume:
NADIA TAHIRI
Mobile : +971-**-***-****
Email : ******.*****@*****.***
Work Experiences:
Receptionist
PALMA Beach Resort xand Spa
Umm Al Quwain, UAE
welcome guests as they arrive at the hotel.
checking guests in and out, issuing keys.
taking reservations by telephone or email.
preparing bills and dealing with payments.
providing guests with information by answering their queries and deals with complaints.
Commercial Agent
Meditel
Morocco
May,2014 to January 2016
prospecting
Negotiation
Sales prospection
Put in touch with potential customers
Studies of tastes and preferences of customers pot
Assistant Accountant
M Tours
Morocco
February, 2013 to February, 2016
Responsible for Bookkeeping and filing Invoices.
preparing bills and dealing with payments.
Analyzing the accounts
Establishing the computer-generated images.
Financial & Social Statements.
ECOGEA Trustee office
MOROCCO
December,2010 to January, 2012
Responsible for Bookkeeping and filing Invoices.
preparing bills and dealing with payments.
Analyzing the accounts
Establishing the computer-generated images.
Financial & Social Statements.
Account Manager at a car rental company
AL tahiri rent car
MOROCCCO –Essaouira-
December,2009 to2011
Ensure the reception, telephone and physical, of the customers
Propose the best possible service according to the customer's request and the availability of the park
Offer ancillary services according to customer needs
Draft lease agreements
Accompany the customer and apply the policy of loyalty of the company
Check the vehicles on return
Apply the various security and control procedures put in place by the company
Provide the best possible service to build customer loyalty to the brand
Deal with and resolve any problems or complaints
Ensure the administrative follow-up of the agency: activity reports, invoicing follow-up, etc.
Call Center OPERATOR
ATENTO CALL CENTER
October,2007 to November,2009
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Other Skills:
Computer operations and applications (MS-Word, Excel, Power point)
FrontPage
JBS (Accounting)
Ciel (Accounting)
Opera System (Hotel)
EDUCATION-QUALIFICATONS:
2007-2008
Qualifying Education: "Compatible Offshore Standard"
French and International within "The Offshore & Information Technology Professions" Educational Complex.
2006-2007
Bachelor in Economy & Business Administration
Hassan II University
2003-2005
Diploma (DEUG) in Economy & Business Administration
Hassan II University
2000-2001
High Secondary School Certificate
Applied Sciences Abu Elkacem Zeyani School
PERSONAL DATA:
DATE OF BIRTH : February 14, 1983
PLACE OF BIRTH : Morocco
PRESENT ADDRESS : Umm Al Quwain, UAE
NATIONALITY : Morocco
DIALECT/LANGUAGE : Arabic, French & English
Character references (UAE): available upon request
Samir Adel
Front Office Manager- Palma Beach Resort & Spa
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