Customer Service Sales

MA. STEPHANIE S. SANTIAGO

ADDRESS: Al Fanar Villa Complex Corner Al waab St. & Leslaimi St. Doha

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CELLPHONE NUMBER: +974-****-****

EMAIL ADD# **.*********.*****@*****.***

STORE SUPERVISOR/SALES ASSOCIATES

PROFESSIONAL SUMMARY

Self-motivated retail store leader with four years of active experienced-Possess the required determination to improve performance with utmost sense of obligation and carefulness. Notable managerial qualities that can help in managing the work efficiency for achieving the stores goals:

Effective Communicator, Decisive, Delegating Talents, Ability to Listen, Organized Naturally Persuasive, Desire and Ability to Solve Problems, Self-Starter and Finisher, Profit Oriented. QUALIFICATIONS

• 4 years’ experience in retail sales- Proven success record.

• 3 months former experienced as Area Manager Reliever.

• Very much proficient in handling computer software and applications including, Microsoft Office, Excel, Power Point Presentation, and POS system.

• Strong training, mentoring, coaching, and supervisory experienced.

• Flexible and exceptional ability to work with other people as a team.

• Established leadership skills.

• Exceptional organizational skills.

• Able to make basic arithmetic calculations using calculators or manually.

• Detailed knowledge of techniques, principles, and objectives of sales, marketing and supervision.

OBJECTIVE

Seeking a challenging retail store management position where I can utilize my four years’ of experience as retail sales supervisor to contribute management/leadership and interpersonal skills to the benefit of the organization.

PROFESSIONAL EXPERIENCED

RETAIL SALES ASSOCIATES

FURSAN LUXURY

THE PEARL DOHA QATAR

MAY 2017-UPTO PRESENT

DUTIES:

• Greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.

• Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

• Process payments by totaling purchases; processing checks, cash and store or other credit cards.

• Deal with customer refunds courteously and professionally.

• Maintains a professional attitude with sincerity and enthusiasm reflecting store’s commitment to our customer.

• Stays current with promotional events and sales. RETAIL STORE SUPERVISOR

COMWORKS.INC (IRIGA CITY BRANCH)

2ND Flr. LCC MALL, San Francisco St. Iriga City

Feb. 2013-Dec.2016

Key Activities:

• Led and motivated the store team to increase sales and ensure efficiency.

• Managed the store’s stock levels-Made Key decisions about stock level and control.

• Analyzed sales figures- Utilized IT to record sales figures for data analysis and forward forecasts.

• Analyzed and interpreted trends to facilitate planning.

• Forecast volume of future sales to maximize profits. Selected Initiatives:

• Played a key role in organized trade-shows, special events, exhibitions and displays.

• Promoted the company locally by communicating with local social medias and community in general.

• Ensured that quality, customer service, health and safety standards are met- Resolved safety, legal and security issues.

Other Functions:

• Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.

• Dealt with employment issues such as interviewing/hiring potential employees,conducting appraisals and performance reviews.

• Dealt with chain sales, as and when required.

• Responded to customer comments and complaints.

• Updated superiors on business performance, new initiatives and other issues.

• Maintained awareness of market trends in the retail industry.

• Recognized forthcoming customer initiatives and kept up local competitors. Selected Achievements:

• Improved the accuracy of sales forecast.

• Reached a record in sales with 100% new target sales.

• Developed new customer satisfaction form.

RETAIL AREA MANAGER (RELIVER)

COMWORKS.INC (CAMARINES SUR BRANCHES)

2ND Flr. Cyberzone SM Mall, Naga City

Jul. 2016-Oct.2016

DUTIES:

• Overseeing the performance management of the entire camarines outlets store management team to achieve the desired results in supporting the business.

• Setting of sales and operational goals and expectation, and then, ensuring that those goals and expectations are achieved through regular monitoring.

• Ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously.

• Schedule regular visits to ensure compliance in all areas of customer service, store operations, and loss prevention.

• Train, challenge, motivate, encourage, and provide constructive guidance to store supervisors and the team related to all areas of effective operations.

• Setting sales targets.

• Maximizing sales and profitability.

• Lead a team of store supervisors towards effective collaboration and attainment of golas.

• Manage employees tasks, shifts and schedule to ensure that the right number of resources is available at the right time and in the right place. RECEPTIONIST

FINEST ENTERTAINMENT,INC.

Pan Pacific Hotel, Adriatico st.

Cor. Gen. Malvar Malate,Manila

Aug.2008-Sept.2012

DUTIES:

• Received guest to the hotel by greeting them warmly and attending to their inquiries and also answer inquirers over the phone.

• Inform guests of the services and accommodation rates in the hotel, make reservations for guest according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

• Build good relationships and rapport with guest to make them comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk are clean at all times to avoid rowdiness.

• Attend to all routes of room bookings, such as online, phone, and in person to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running.

• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. CROUPIER

GRAND PLAZA HOTEL CORP.

Roxas Boulevard Cor. Edsa Extension Pasay City

Mar.2007-Jun.2008

DUTIES:

• Deal cards to patrons during games of chance at the gaming establishments.

• Play house hands from behind a gaming table.

• Deal appropriate number of cards out to players.

• Check players’ bets.

• Compare players’ hands with the house and determined winner.

• Announce winner and begin new game.

• Exchange money for chips to be used in games.

• Conduct other gambling games such as dice, roulette, cards, or keno.

• Inspect cards to ensure compliance with gaming standards.

• Inspect gaming equipment.

• Receive cash wagers.

• Compute players’ winnings and losses.

• Answers questions about game rules and variations.

• Entice player to sit at table and play.

SALES ASSOSIATES/CASHIERS

DICKIES BOTIQUE (PASAY BRANCH)

2nd flr. Metropoint Mall, Taft avenue,

Pasay City.

Apr.2006-Jan.2007

DUTIES:

• Assist customers in locating merchandise and answering a variety of question concerning general merchandise; demonstrate use of merchandise upon request.

• Stocks shelves, counters or tables with merchandise; keeps merchandise orderly and neat in appearance.

• Total prices and tax on merchandise selected by customer using paper and pencils, cash register or adding machine; accept payment following established procedures for different types of transactions; make change; issues sales receipt; calculate discount when appropriate.

• Counts and balances cash register and receipts.

• Stamps or attaches price tags on merchandise and/or checks tagged prices to verify accuracy referring to price list.

• Checks inventory listing with actual inventory on shelf and report discrepancies to supervisor.

• Set up promotional displays; makes signs or arranges merchandise on counters or tables to promote sales.

EDUCATIONAL ATTAINMENT

TERTIARY

University Of Saint Anthony

Bachelor of Arts and Sciences

San Miguel, Iriga City

S/Y 2006-2007

(UnderGraduate)

La Consolacion College

Hotel and Restaurant Management

San Francisco, Iriga city

S/Y 2001-2002 & 2005-2006

(UnderGraduate)

SECONDARY

Zefferino Arroyo Agro Industrial H/s

S/Y 1997-2001

San Agustin, Iriga City

PRIMARY

Agos Elementary School

S/Y 1991-1997

Agos, Polangui, Albay

PERSONAL INFORMATION

Nickname: Steff Height: 5’3”

Date of Birth: October 10, 1984 Weight:50kls.

Religion: Roman Catholic Age:32yrs.

Nationality:Filipino Status: Married/No Dependents Character References: Upon Request

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

MA. STEPHANIE S. SANTIAGO

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