NEENU JACOB

ac5db4@r.postjobfree.com

Phone: +91-906******* (Kerala, India)

Hospitality Professional with 8+ years of experience

PROFESSIONAL SUMMARY

Energetic accomplished professional with more than 8 years of experience. Reputation for

effective team management, quality office administration and strong organizational techniques. Detail

oriented with excellent written/oral communication skills to establish strong relationships and succeed

with fast paced environments. Porous outstanding analytical capabilities and demonstrated talent to

provide comprehensive support. Solid multitasking and time management skills.

HIGHLIGHTS

Ability to resolve problems and negotiate resolutions

Outstanding hospitality focused customer service

Strong communication and organizational skills

Effective decision making abilities

Proficient in Microsoft Office

Highly Organized analytical thinker

Ability to work under pressure

WORK EXPERIENCE

LISO COIR EXPORTING COMPANY

Administrative Assistant 2017Present

Provided administrative support to the administration manager by coordinating activities,

meetings and events.

Conducted all administrative tasks such as faxing, scanning, logging etc,

Prepared meeting minutes, agendas, PowerPoint presentations and briefing materials

Filed documents and communicated with corresponding banks, maintained and updated the

client database

Streamlined all processes to improve productivity

Process monthly expense reports reflecting supporting documents and budget code indexes

Coordinate and maintain weekly attendance and annual vacation records on departmental

employees

RAMADA GROOUP OF RESORTS ( 5 star Property)

Administrative Assistant Sep 2015Oct2016

Liaison between various departments to ensure effective communication was maintained

Coordinated meetings and events, delivered materials and organized facilities and catering

Complied bookkeeping records and generated financial statements for clients, conducted all

general accounting such an accounts payables and receivables

Prepared HST returns, payroll and remittances and reconciled general ledgers, accounts monthly

quarterly

Handing customer inquiries, scheduling appointments and meetings and maintaining office

calendar

Maintain online database of business contacts and performed other clerical administrative and

office responsibilities and signed

Monitored the office supply and inventory, ordered new supplies when necessary.

EVERSHINE EXPORTERS

Administrative Assistant May 2010Aug2015

Managed office documentation, monitored filing system and processed incoming financial and

business documents.

Assigned individual administrative and clerical tasks to employees and handled scheduling .

Monitored the office supply and inventory, ordered new supplies when necessary.

Answering phones, handling customer inquiries scheduling appointments and meetings.

Responsible for setting up clients account, cash payments and clients account quires.

Providing cash advances and Foreign currency account payments to clients.

Monitor the practical application of the companys policy, procedures and instructions.

LAKE PALACE RESORTS

Front Desk executive

Act as a filler for guest complaints or caners to concierge

Ensure front desk logs and reports are maintained within company standards

Ensure guest requests are deal with in a financially and efficient manner and that appropriate

followed is carried out

Proactive approach to problem solving

Telephone duties

Logging guest issues in front desk logs and ensures follow up completed

Attend front office meetings

Daily followup of all front desk logs

Responsible for setting up guest account

Cash payments and guest account queries

Comment card data entry and other administrative duties on required

Monitored the practical application of the companys policy, procedures and instruction

EDUCATION

Post Graduate Diploma in Tourism and Hospitality Management (20082009)

B.Sc Chemistry from Kerala University (20052008)

HSE Kanihhukulangara, Board (2005)

SSLC St: Josephs School (2003)

PERONSAL DETAILS

Address : Palliparambil

J.J.Villa

Alappuzha, Kerala688008

Passport No : H6479041

Date of Birth : 21/05/1988

Nationality : India

Marital Status : Married

Language Known : English, Hindi, Telugu, Malayalam,Basics

In German and French.

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