Mental Health Staff
Resume:
Pamela A. Crutchfield
Detroit, Michigan 48224
mullinsp1026 @ yahoo.com
OBJECTIVE:
I am a motivated and hardworking individual seeking a position where I can demonstrate my expertise, excellent interpersonal skills, professionalism, as well as exemplary supervisory skills. I also welcome the opportunity for growth. My goal is to acquire a long- term and stable position where I can accomplish retirement.
QUALIFICATIONS:
20 years’ experience in the Social Work/Human Services arena
Experience in supervision, case management, training, and coaching staff regarding expectations/goals
Works well in a fast-paced, multi-tasked, and team-oriented environment
Knowledge of various human services programs, policies, organizations, and computer systems
Quick learner~ adapts well to new job expectations and/or responsibilities
EMPLYMENT HISTORY:
Adult Well-Being Services – Detroit, MI
2017-Present
Interim Director/Program Supervisor~ Mental Health
Set, monitor, and achieve financial goals for program
Assist staff with consumers’ concerns/issues
Coach staff to streamline processes for effective outcomes
Meet with case managers; weekly
Implement effective revenue building techniques for staff
Ensure positive delivery outcomes
Perform annual PA’s for all staff
Review charts to ensure audit readiness
Facilitate monthly staff meetings
Advocate on behalf of the agency’s mission
Attend internal/external meetings
Conduct interviews & make recommendations to hire staff
Enhance opportunity for growth to all staff
Review and sign case managers documents
Develop strategic planning for CARF Accreditation
Supervise student interns from local universities
Encourage organizational development and success
Assess possible resources for all consumers
2016-2017
Interim Director-Mental Health & DD Supports Coordinator Supervisor
Assist & Coach Program Supervisor
Conduct Interviews & make recommendations to hire staff
Ensure adequate service delivery to all consumers/ caregivers
Attend all scheduled internal/ external meetings
Monitor staff billing/productivity
Manage budgeting for site
Work effectively with all external & internal staff
Provide support to all staff
Advocate on behalf of the agency
Train new hires on policies and procedures
Teach staff effective assessment writing skills
2014-2016
Developmental Disability Services-Supports Coordinator Supervisor
Supervise and coach Support Coordinators
Follow-up on progress/non-progress of consumers
Participate in ICB meetings for guardianship
Conduct Intake Assessments with consumers/caregivers
Attend required meetings (i.e. CAC, Synergy, Macomb)
Review all documentation and sign reports (STARS & FOCUS)
Complete performance appraisals for all staff
Monitor Caseloads on a weekly/bi-weekly basis
Participate in Outreach Opportunities
Approve Support Coordinators authorizations
Prepare for audits
Assist Support Coordinators with any concerns/issues
Evaluate staff performance via annual performance appraisals
2012-2014
Mental Health-Program Supervisor
Monitored financial goals for programs
Assisted staff with concerns/issues
Monitored site (i.e. consumer crisis, staff, volunteers)
Meetings with case managers; weekly
Communicate with Director/Supervisor daily operations of site
Performed monthly home visits
Monitored consumer’s progress and/or non-progress
Facilitated Substance Use Disorder groups
Assisted Skill Building Team Lead as required
Attended internal/external meetings
2009 – 2012
Mental Health- Case Manager
Performed monthly home visits
Provided assistance to consumers, AFC home, and Skill building staff.
Processed scheduled reports (i.e. Pre-Planning Meeting, Person Centered Planning (IPOS), Case management & Psychosocial Assessments
Monitored & followed-up on consumer’s progress and/or lack of progress
Documented consumers’ progression/ non-progression
Conducted co-occurring substance abuse group sessions
Child Care Coordinating Council - Detroit, MI
2001 - 2009
Supervisor/Program Specialist
Supervised, trained, and assisted support staff with their job duties and responsibilities
Attended Work First orientations; weekly and processed monthly reports
Assisted families with identifying barriers and securing quality child care services
Worked directly with consumers, Work First staff, and DHS case managers.
Referred and linked consumers to available resources
Children’s Center of Wayne County - Detroit, MI
1999 - 2001
Parenting Specialist
Conducted individualized parent information sessions
Planned and presented self-esteem building workshops and stress management classes
Processed family service plans and assisted consumers with short/long term goals
Performed monthly home visits and provided children with family support/services
Children’s Center of Wayne County - Detroit, MI
1998 - 1999
Foster Care Case Manager
Attended & testified at court hearings as well as monitored supervised visitations
Wrote and processed initial and updated service plans; as well as court reports
Coordinated bi-weekly/monthly home visits
Monitored children’s medical, dental, and school progress
Documented progress/non-progress of birth parents toward family reunification
TRAININGS:
DWC- VCE Online-2009 to Present
American Health Care Academy-Infant/Adult CPR January- 2018
Qualified Mental Health Professional-QMHP Certification
Trauma Informed Care Training-2013
EDUCATION:
Wayne State University – Master of Social Work -2013
University of Detroit Mercy – Bachelor of Social Work-1998
REFERENCES:
Alina Sutter 517-***-****
Sherry Scott 586-***-****
Mary Bernier 586-***-****
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