Customer Service Sales

WILLIAM D GORDON JR

North Brunswick NJ ***** 732-***-****

*********@***.**

Seeking a challenging position that will allow me to use my skills in the Business Administration, Customer Service and Accounting fields

EXPERIENCE

March 2012 – Present

CREDIT ANALYST, Canon Usa -Jamesburg nj

•Responsible for accounts with sales totaling $1,000,000,000.00 •Evaluated & processed new credit applications •Performed annual credit reviews on existing customer, Granted and recommended credit limits in accordance with Canon guidelines, based on available financial information credit agencies reported along with trade and bank references •Facilitated customer order flow through timely review of credit holds• Contacted customers to resolve past due items and involve sales if needed• Served as backup for Credit Manager when needed •Ensured accuracy of all customer account data, billing addresses and payment and shipping locations •Kept the sales team aware of any serious credit and collections issues. •Followed up on any chargebacks or deductions placed on accounts •Provided shipping order details along with POD when needed• Provided DSO reports when needed

MARCH 2007 – MARCH 2012

CREDIT ANALYST, Miele Inc -Princeton Nj

• Provided full resolution to customer's questions or issues in a clear understanding manner • Responsible for a customer base of up to 1000 accounts• Monitored credit holds and released orders • Reviewed credit applications and processed credit checks on all customers, to establish and manage limits in accordance with Company policies • Contacted customers through telephone calls or written correspondence to inquire about payment status on accounts with delinquent balances • Provided account maintenance, such as the application of credits, adjustments when necessary and noted the account of all activity

August 2004 – January 2007

Community Adminstrator, Avalonbay Communities Inc – Lawrenceville NJ

• Assisted in the management of financial (revenue and expense) performance and customer service satisfaction for the community• Responsible for maintaining and updating financial and resident information systems for the community• Aided in the rent collection of 534 units, and in the posting and depositing of rental payments • Implemented policy leading to a 70% decrease in the rent delinquency of the property

EDUCATION

DECEMBER 2003

B.S BUSINESS ADMINTRATION/MARKETING, Univeristy of maryland Easter Shore

SKILLS

Knowledge in the use Foundation, AS400, S21, IDS, DLL Financial solutions, Therefore, Dunn &Bradstreet, GSX, Experian, MS Word, Excel, and PowerPoint

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