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Customer Service Manager

Location:
Monroe, MI
Salary:
85,000 - 95,000
Posted:
May 08, 2018

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Resume:

CANDACE LEE

ac5d83@r.postjobfree.com

313-***-****

Motivated senior manager successful at managing customs compliance, inventory control, customer service, transportation, and logistics. Excellent problem solving and interpersonal skills.

Expertise on developing, implementing process controls and quality improvements initiatives that reduces costs increase company revenue.

HIGHLIGHTS

Inventory tracking Decisive

Shipment consolidations planning Inventory control

Budget management LTL knowledge

Global logistics Reverse logistics

Vendor management Warehouse and fulfillment

Ground and transportation Result – oriented

Automotive logistics and procedures knowledge Import and export

3PL knowledge Rate negotiations

Work well independently Logistics network analysis

Customer service-oriented Strategic planner

ACCOMPLISHMENTS

Lowered transportation network cost by 15% by reducing route frequency and consolidating routes under 50% utilization

Reduced freight cost by 10% by optimizing backhaul schedules and negotiating carrier rates

Reduced customer cost by creating a tracking system to hold suppliers responsible for transportation cost if freight shipped outside of the routing parameters. 1.3 million dollars recovered in the 1st quarter using this method

Increased the on-time deliveries by 20% by tracking routes using Ryder’s in house system LMS the first year with Detroit Diesel Corporation

PENSKE LOGISTICS

2017 – Present

Operations Supervisor 3rd shift

Responsibilities are to ensure all associate are in compliance with Penske policies. Maintain all accounts. Ensure all routes and lanes are updated in a timely manner. Resolve all issues the customers may have. Responsible for hiring associate as well as reviewing metrics to ensure our accounts complies with the customer’s business rules.

RYDER SYSTEMS/GM ACCOUNT

2006– 2014

Material Logistics Manager

Trained our onsite General Motor’s team on tracking inventory via daily cycle counts. Manage the material team to ensure the production line had all required material. Updating GM (General Motors) in house system with current counts. Reconciling MGO A/C (Material Global Optimization) when a gain or loss taken. Acted as a liaison between logistics, carriers and customer. Resolved problems for customers, warehouse and carriers.

Reviewed new customer orders and requests. Manually entered data into a centralized database. Negotiated contracts with outside providers to minimize cost to the company and customer. Oversaw scheduling for the everyday activities of 10 to 15 transportation employees. Utilize the 862 report and MGO to create routes to ship at minimum cost. Also used the 862 report to determine supplier’s requirements and cube utilization on each route. Defined appropriate metrics and measurements to drive results.

Manually created shipments, assigned carriers and dispatched shipments.

Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Created training material to train new hires on Powertrain, Assembly, and Stamping plants. Led my team through 5 major launches for GM using Master.dot and PFEP. Conduct conference calls with carrier to discuss of their scores and KPI for quarterly improvements.

RYDER SYSTEMS/DETROIT DIESEL ACCOUNT

2009– 2011

Material Logistics Manager

Manage suppliers requirements via the 862 report. Built routes based on customer needs monthly. Analyzed all aspects of transportation costs. Used CPU method to to track our transportation budget. Managed carrier performance and scorecards. Performed monthly conference calls for carriers and suppliers that were noncompliance. Managed inventory levels via the min/max method. Performed cycle counts daily to ensure production was covered. Interface with senior management on a daily basis. Determined if charter or expedite was needed.

ASSOCIATE/2009-2014

Baker Collage –Allen Park, MI

Business Management

Dean’s List 2012 – 3.1 GPA



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