Customer Service Manager
Resume:
CANDACE LEE
*************@*****.***
Motivated senior manager successful at managing customs compliance, inventory control, customer service, transportation, and logistics. Excellent problem solving and interpersonal skills.
Expertise on developing, implementing process controls and quality improvements initiatives that reduces costs increase company revenue.
HIGHLIGHTS
Inventory tracking Decisive
Shipment consolidations planning Inventory control
Budget management LTL knowledge
Global logistics Reverse logistics
Vendor management Warehouse and fulfillment
Ground and transportation Result – oriented
Automotive logistics and procedures knowledge Import and export
3PL knowledge Rate negotiations
Work well independently Logistics network analysis
Customer service-oriented Strategic planner
ACCOMPLISHMENTS
Lowered transportation network cost by 15% by reducing route frequency and consolidating routes under 50% utilization
Reduced freight cost by 10% by optimizing backhaul schedules and negotiating carrier rates
Reduced customer cost by creating a tracking system to hold suppliers responsible for transportation cost if freight shipped outside of the routing parameters. 1.3 million dollars recovered in the 1st quarter using this method
Increased the on-time deliveries by 20% by tracking routes using Ryder’s in house system LMS the first year with Detroit Diesel Corporation
PENSKE LOGISTICS
2017 – Present
Operations Supervisor 3rd shift
Responsibilities are to ensure all associate are in compliance with Penske policies. Maintain all accounts. Ensure all routes and lanes are updated in a timely manner. Resolve all issues the customers may have. Responsible for hiring associate as well as reviewing metrics to ensure our accounts complies with the customer’s business rules.
RYDER SYSTEMS/GM ACCOUNT
2006– 2014
Material Logistics Manager
Trained our onsite General Motor’s team on tracking inventory via daily cycle counts. Manage the material team to ensure the production line had all required material. Updating GM (General Motors) in house system with current counts. Reconciling MGO A/C (Material Global Optimization) when a gain or loss taken. Acted as a liaison between logistics, carriers and customer. Resolved problems for customers, warehouse and carriers.
Reviewed new customer orders and requests. Manually entered data into a centralized database. Negotiated contracts with outside providers to minimize cost to the company and customer. Oversaw scheduling for the everyday activities of 10 to 15 transportation employees. Utilize the 862 report and MGO to create routes to ship at minimum cost. Also used the 862 report to determine supplier’s requirements and cube utilization on each route. Defined appropriate metrics and measurements to drive results.
Manually created shipments, assigned carriers and dispatched shipments.
Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Created training material to train new hires on Powertrain, Assembly, and Stamping plants. Led my team through 5 major launches for GM using Master.dot and PFEP. Conduct conference calls with carrier to discuss of their scores and KPI for quarterly improvements.
RYDER SYSTEMS/DETROIT DIESEL ACCOUNT
2009– 2011
Material Logistics Manager
Manage suppliers requirements via the 862 report. Built routes based on customer needs monthly. Analyzed all aspects of transportation costs. Used CPU method to to track our transportation budget. Managed carrier performance and scorecards. Performed monthly conference calls for carriers and suppliers that were noncompliance. Managed inventory levels via the min/max method. Performed cycle counts daily to ensure production was covered. Interface with senior management on a daily basis. Determined if charter or expedite was needed.
ASSOCIATE/2009-2014
Baker Collage –Allen Park, MI
Business Management
Dean’s List 2012 – 3.1 GPA
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