Customer Service Assistant
Resume:
Sheena Tamosiunis
*** **** ******, ****** ************, S4T 6P9 306-***-****
To whom it may concern,
As you will see by my attached Resume, I have been a part of organizations that have been classified as world class facilities. I enjoy dealing with the public because I excel in customer service, have outstanding interpersonal skills and concise communication. I want to continue being a part of an organization that has a high level of goals and great structure. I believe I would be a valuable person to take on new challenges to excel and achieve new levels. Please accept this letter as my application for an opportunity with your company.
My current position requires a substantial amount of data entry, scheduling, ordering diagnostic imaging and handling accounts payable and receivable. I am very comfortable with computers and with most applications.
I would appreciate the opportunity to discuss with you further how I can be an asset to you and the company. I can be contacted by phone at 306-***-****.
Thank you for your time. I look forward to hearing from you.
Sincerely,
Sheena Tamosiunis
Enclosure
OBJECTIVE
To obtain a position that will utilize my excellent skills in providing administrative support to other departments in a highly stimulating work environment.
EXPERIENCE
May 2017 – January 2018 Dash & Reed Sport Medicine Regina, SK
Administrative Assistant
Responsible for 2 sport medicine doctors and 1 Orthopedic surgeon
Handle cash, cheques, credit card transactions
Basic accounting including reconciliation
Posting payments
First on for phone calls and bookings.
Booking patients, including private paying, WCB primary and tertiary, and SGI
Receiving payment for private paying patients.
Processing mail incoming and outgoing
Ordering supplies
Electronic filing system.
Tracking down diagnostic scans and reports.
PAC and Radiology Associates PAC user.
Booking patients for surgeries.
Typist – copy typing, audio typing and clerk typist.
Updating and maintaining client information in files and on company software.
Providing administrative support to all staff as required.
Submissions and remittance though Accuro and MCIB
July 2014 – May 2017 Canadian Back Institute (CBI) Regina, SK
Primary Intake Coordinator/Administrative Assistant
Handle cash, cheques, credit card transactions
Basic accounting
First on for phone calls and bookings. Includes Primary, Secondary, Tertiary level care and Psychologists.
Coordinate meetings and appointment with Primary Physiotherapists, Kinesiologists and Psychologists.
Primary, Secondary and Tertiary case load typing and bookings.
Receiving payment for private paying clients.
Building files/binders for new clients.
Tracking down diagnostic scans and reports.
PAC and Radiology Associates PAC user.
Block booking clients for long term programs including IRP programs, secondary and tertiary.
Typist – copy typing, audio typing and clerk typist.
Updating and maintaining client information in files and on company software.
Providing administrative support to all staff as required.
April 2013 – July 2014 Moose Mountain Bus Lines Regina, SK
Tour Coordinator
Schedule over night tours and day tours to the U.S.A and Canada.
Handle cash, cheques and credit card transactions.
Answer all incoming calls for bookings.
Send GST reports and booking reports to head office.
Use of Excel to book and print off tickets for casino tours.
Direct contact with all hotels which we have tours with.
Faxing North Portal information about our guests that are coming across the border.
November 2010 – March 2013 Ramada Plaza Regina Regina, SK
Catering Assistant, Reservations Manager, Executive Assistant
Catering Assistant Duties January 2013 – March 2013
Use Opera Catering/Sales and PMS system for all group guest room bookings and banquet catering bookings
Booking Meeting space, events, galas and guest room for clients or groups
Assist with the preparation of business presentations including text, overheads and electronic presentations.
Assist the Director of Catering with any requests.
Filing client folios in the their appropriate folders
Forward filing
Reservations Manager December 2011 – January 2013
Use Opera PMS system for all guest room bookings
Answer inquiries pertaining to groups and group reservations.
Keep records of room availability and guests' accounts
Verify customers' credit, and establish how the customer will pay for the accommodation.
Compute bills, collect payments, and make change for guests.
Make and confirm reservations.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Covered most rolls during summer strike in 2011; bartending weekends, cleaning rooms, working front desk and any other help that was needed.
Executive Assistant November 2010 – December 2011
Organize meetings involving multiple senior associates.
Greet clients and visitors.
Plan, organize and co-ordinate functions and meetings for the General Manager.
Assist with the preparation of business presentations including text, overheads and electronic presentations.
Prepare and/or edit internal and external letters, faxes, memos and mass emails.
Provide inductions for new associates.
Date-stamp, sort, and rack incoming mail and messages
SKILLS AND ACHIEVEMENTS
Completed Facebook Marketing and Excel Seminars
Experienced and familiar with many different computer systems and programs, spreadsheets and word processing, internet, office equipment, Microsoft Office, can adapt quickly to new computer systems and programs.
Experienced in all aspects of customer service, person and over telephone, can effectively deal with conflict and difficult situations.
Experienced in working in fast paced, multi-tasking work environments those require snap decisions, excellent problem solving and communication skills.
Highly motivated and always ready to take on new challenges, able to interpret documents and tasks easily, very reliable.
2 years Post-Secondary education with interest in Indigenous Law and Indigenous Studies.
REFERENCES
Shawna Duttenhoffer
Receptionist
Dr. Kozan Plastic Surgeon
Dr. Warren Dufour
Physician
Dash and Reed Sport Medicine
Regina, Sask
Raeleen Kirkpatrick
Physiotherapist
Stapleford Physio
Regina, Sask
Dr. Michelle Shaw
Psychologist
CBI Park Street
Regina, Sask
Contact this candidate