Manager Customer Service

HECTOR M. GONZALEZ RUIZ

A. **** Lake Hill Dr, Wilson, NC 27896

B. Baixada de las Glorietas #23 Sant Andrew de llavaneres, Barcelona, Spain 08392 Personal Overview

• 25+ years of experience within Supply chain management, finance, manufacturing, operational in pharmaceutical, Medical devices, Agrichemical and Electronic industries. o Production scheduling, cost reduction, logistic sensitivity, operations supervision o GMP experience and exposure to multiple FDA and EMEA as well as internal audits inspections in various companies

o Fully bilingual : English and Spanish

• Operational excellence and Lean Six Sigma trained.

• Cultural awareness and sensitivity from experience of working with European, US and Latin American managers, customers and regulatory authorities. Professional Experience

Sandoz ( Novartis)- Barcelona, Spain Aug 2016- Present Site head

In charge of all site operation in Palafolls Barcelona Novartis sterile API site, developing S&OP structure, enhancing compliance activities and developing site culture and environment. 150 company own employees, 25 ETT and over 50 contractors Accomplishments:

Created a motivated and engaging leadership team – effectively drive a turnaround at site regarding performance and engagement.

Personal interaction with employees at all levels thru “coffees with management”

More engaging town hall meetings with open participation

Site absenteeism moved from 8% in 2016 to 3.5% by second half of 2017

Re organization of site management and creation of a SLT for Palafolls site.

Include: Site roadmap, Site Governance, Meeting charters

Created a Site S&OP process to improve supply flow, site organization and communication and customer satisfaction.

OTIF from 58% to 90% in one year

VMP program remediation improved from 52% on time activities completion to 100% reported in January 2018.

Financial results improved 10% Year on year vs. 2016 due not only to S&OP and better coordination but also to improvement in preventive maintenance and improving site reliability.

Implementation of Novartis Manufacturing Manual.

Lead and Support Site Compliance remediation efforts, completion expected by May 2018.

Part of Anti Infective leadership team involved in long-term strategy development of the unit.

Develop Business Continuity plan for the site and created and supported training for the NEM team.

Sandoz( Novartis)- Wilson NC 2011-2016

Interim Site head March 2015- September 2015

In charge of all Wilson Site operations including day-to-day operations as well as launches, transfers projects oversee while improving site culture. 265 company own employees, 100 ETT and over 40 contractors.

Maintained a high level of HSE performance as well as full site compliance with GMP

Increased social activities to improve site environment

Sport tournaments, adopt a highway

Effectively completed the transfer of 2 products into the site.

Supported completion of EBR implementation on site.

Done while keeping responsibilities below as SCM director. SCM director 2011- March 2015, September 2015- July 2016 In charge of Procurement, planning, warehousing and packaging areas for the site. Internal and Regional S&OP processes development and Support. Accomplishments:

Re organization of SCM team and developing of an S&OP process.

Provided growth opportunities to 3 SC team members, which moved to higher positions or other departments.

Site OTIF improvement from 52% to 97% in 18 months.

Inventory level went from $110M in December 2011 to $50M in December 2014 while keeping OTIF at 97%

Distribution Center consolidation project from Wilson NC to NJ improving USA distribution rationalization.

Active participation as SLT member of Site Remediation ( 2 warning letters between 2008 & 2011) both from technical perspective as well as site culture and environment.

Speak up culture in the warehouse, planning and procurement areas

Actively supported or organized activities such as : heart walk, adopt the highway, sports tournaments ( basketball, volleyball, ping pong, pool)

Handle 33-product family with 117 SKu ́s on site.

Forecast accuracy at 68%, still we managed to get to 97% OTIF while reducing inventories.

Served as right hand and backup of Site head for 3 years.

Helped creation of site governance

Revamped BCP document for the site

Re organization of packaging team (60 employees) and oversee of day to day activities in the area, this was added to the SCM responsibilities in 2014

Absorbed project management team under SCM in 2014

Included end of remediation program of the site

Revision of BCP

Transfer in and out of 4 product families.

3-month assignment in Cambe, Brazil to reorganize SCM team, warehouse and relations with marketing team.

BMS- Humacao and Manati, PR 2010-2011

Procurement Head 2010-2011

In charge of all indirect purchases for BMS in the island.

Purchased all good and services to support manufacturing and support functions. Accomplishments:

Consolidated indirect procurement activities for Puerto Rico sites

Completed contracts with Aramark, VWR and ISS, with 10 % savings for BMS.

Note:

Moved shortly to planning area before deciding to leave Puerto Rico Eli Lilly del Caribe, Carolina, P. R. 2005 - 2010

Finance & Materials Director 2005 – 2010

Directed the activities of the Finance & Material Management organization.

Purchased all good and services to support manufacturing and support functions.

Production planning, inventory control and warehousing of material.

Implemented inventory reduction programs.

In charge of production planning and purchasing of raw material.

In charge of Cost and capital accounting for PR01 plant. Accomplishments:

Obtained $225,000 on savings during 2009 by re negotiating materials and services contracts.

Increased warehouse space availability by 20% by analyzing and use or destroy slow moving inventory.

Raw Material inventory decreased by 2.2MM and raw material inventory turns increased from 1.4 to 4.3.

Re structure finance department organization.

Implemented 5’s program on PR01 warehouse

Actively support Strategic Sourcing project, seeking $5MM on additional savings for Carolina site.

Implemented a new Customer Service web site at Pr01 plant. Eli Lilly del Caribe, Mayaguez, P. R. 2004 - 2005

Materials Leader 2004 – 2005

Directed the activities of the Material Management organization.

Purchased all good and services to support manufacturing and support functions.

Production planning, inventory control and warehousing of material.

Implemented inventory reduction programs.

In charge of production planning and purchasing of raw material.

In charge of Bulk Production on 2 manufacturing buildings. Accomplishments:

Obtained $750,000 on savings last year by re negotiating materials and services contracts.

Material availability for production campaigns increased from 70% to 99%

Raw Material inventory decreased by 5.2MM and raw material inventory turns increased from 0.8 to 3.5.

Established Safety stocks on intermediaries increased from 30% to 92%.

Actively participate on Cultural and Behavior changes both in Materials and Production areas increasing deliverables commitments from 20% to 85% Davis & Geck, Limited, Manati, P. R. 1996 - 2003

Materials Manager 2000 – 2003

Directed the activities of the Material Management organization.

Purchased all good and services to support manufacturing and support functions.

Production planning, inventory control and warehousing of material.

Ensured the right materials were available at the right time.

Prepared inventory and spending budgets for Manati and Dominican Republic plants.

Implemented inventory reduction programs and product flow with Gosport (England) and Dominican Republic plants.

In charge of production planning and purchasing of raw material for both plants.

Prepared 1 year inventory for both plants in order to assure transfers without backorders during closing activities.

Accomplishments:

Obtained $85,000 (5% of total contracts) on savings two years in a row by re negotiating services contracts.

Customer Service (units fill rate) increased from 79% to 94% in 18 months.

Inventory turns increased from 2.6 to 6.4 in 2 years. Hector M. Gonzalez

Reduced back orders from $5M to $750K in a period of 2.5 years.

Reduced inventory from 18M to 5M in 3 years.

Achieved the material transferred (raw material & MRO) to Santo Domingo and England as part of the plant closing.

Reduced the Materials department by 10% as part of obligations consolidation.

Assured 6 months of safety stocks in all finishing products transferred to Santo Domingo and England.

Production Control & Inventory Manager 1998 - 2000 Responsible for all production schedules for PR and Santo Domingo operations, back order reduction programs, cycle time reduction programs and in charge of all warehouse operations. Accomplishments:

Lead time was reduced from 70 days to 40 days in 18 months.

Implemented a Kan ban system to increase production efficiencies and reduced inventory levels.

Sr. Cost Accountant & Inventory Analyst 1996 - 1998 Responsible for all inventory accounting and movements for PR and Dominican Republic sites, duty drawback and free trade zone implementation program, variance analysis, cycle count program and account payables consultant.

Accomplishments:

Reduced physical inventory procedure by one day (3--2) saving one full day of production.

Inventory accuracy increased from 90% to 96%

Du Pont Agrichemicals Caribe, Inc., Manatí, PR 1990 - 1996 Credit & Collections Manager

Responsible for approvals on new accounts, Distribution Center budget, actual versus budget expense analysis, DSO analysis.

Accomplishments:

Reduced the DSO’ (Days Sales Outstanding) of accounts receivable of 190 days to 60 days in a period of 2 years.

Implemented a new temp employee’s contract with savings of $40,000 (10% of total value).

Increased Cash Flow for the Division by 2.8 millions (14%) in 16 months. Education

Interamerican University of PR, Cupey, PR 1996

MBA in Finance (all Credits)

University of P.R, Arecibo, PR 1990

BA in Business Administration

Major in Accounting

Other Experiences

American University, Manati, P.R 1994 - 1998

Accounting & Finance Professor (Part Time)

Trainings

American Management Association

• Managerial and Team Building Skills

• Best Practices for the Multi-Project Manager

• How to Manage Workplace Negativity

Dun & Bradstreet

• How to Manage Multiple Priorities

• How to work with Difficult People

Primex of PR

• Lean Manufacturing Basics & intermediate

Interest & Hobbies

• Sports

o Basketball, Volleyball

o American Football fan ( NFL)

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