Customer Service Life Insurance

CLIFFORD E. PLUMMER

** ******* ****** 610-***-****

Wernersville, PA 19565 *********@*******.***

QUALIFICATION SUMMARY

Over thirty years of professional experience in accounting, human resources, commercial bank management, financial services, and credit, working in diverse corporate structures with expertise in accounting, benefits, business management, credit evaluation, customer service, grant writing, human resources, and lending.

BUSINESS EXPERIENCE AND PERFORMANCE HIGHLIGHTS

READING EAGLE COMPANY Reading, PA

Accounting / Financial Analyst / Personnel Policies, Employment, and Benefits / NIE Coordinator / Marketing Assistant Jan. 1998 – Nov. 2017 Coordinated the Newspaper in Education program with all school districts, parochial and private schools in Berks County. Conducted tours for visitors of the newsroom, printing presses, and distribution center. KRONOS Administrator for timekeeping system. Prepared monthly general ledger entries and financial statements. Assisted in directing budget, cost controls, and accounting procedures. Performed account analysis, reconciliations, schedules, and fixed asset accounting. Assisted in general corporate financial matters. Reconciled general ledger accounts monthly with benefit expenses. Prepared monthly trial balances, balance sheets, statement of Other Assets, and reconciled retained earnings for all companies. Participated in special projects. Prepared annual benefits and pension budgets. Prepared and filed corporate income taxes for all companies and maintained ledger of federal and state shareholders’ accumulated adjustments account. Proficient in Microsoft Office - Access, Excel, Word, Outlook, and various other software programs including CCH ProSystemfx Tax and CCH Perform Plus III. Coordinated annual United Way Campaign and conducted employee meetings. Assisted in administration of employee benefit programs. Performed new employee orientations. Prepared monthly life insurance billing and reconciled premium report. Maintained employee and retiree life insurance records and ledgers. Processed retiree billing and life insurance claims. Processed medical and prescription claims billing weekly and updated recap of benefit expenses.

THE SALVATION ARMY Reading, PA

Business Administrator July 1995 - January 1998

Responsible for development and securing of government grants, private foundation grants, reimbursement requests, grant reports, and mail appeals. Provided daily accounting of Christmas Kettle Campaign, counting of money and daily bank deposits. Supervised accounting function, made bank deposits, analyzed subsidiary ledgers and Exchange account, and assisted in budget preparation. Worked closely with the United Way of Berks County, prepared Quarterly Program Beneficiary Statistics Reports, and represented The Salvation Army on “Reverse Tours” – speaking to employees at corporations’ united Way Campaign meetings. Administrator of the Social Services Department computer network; proficient in WordPerfect, Lotus 1-2-3, Microsoft Access, Microsoft Works, Microsoft Excel, and various other software programs. Handled human resource functions including performance reviews, benefits, and documentation. Responsible for Public Relations, overall building operations, safety, and security.

NATIONAL PENN BANK Reading, PA

Branch Manager March 1992 - June 1995

Managed offices of $12 million in assets, supervising staff of six. Maintained customer base and customer relations while facilitating smooth acquisition of office by NATIONAL PENN BANK in May 1994 from CENTRAL PENNSYLVANIA SAVINGS ASSOCIATION, F.A., Shamokin, PA. Established branch lending functions and increased loans by $3 million in two years. Utilized Loanmor software to process mortgage loan applications, prepare disclosures and documents, closed loans, and set up loans on computer system. Administered efficient operations of the office within budget. Increased deposits in last office by over $1 million in two months. Provided superior service to our customers.

BOSCOV’S DEPARTMENT STORES Reading, PA

New Accounts / Authorizations Analyst August 1992 - April 1994 Cross-trained in all functions of the credit department – Promos, New Accounts, and Authorizations. Processed and performed data entry of credit card applications onto computer. Assisted all 26 stores with credit applications and sales transactions. Facilitated with new account promotions for new stores in Johnstown, Scranton, and Granite Run, and with the conversion of Ports of the World stores in Willingboro, Moorestown, and Levittown. Problem-solved new account processing in Appro system. Approved or declined new accounts after evaluating credit bureau information. Authorized credit card sales transactions. Approved or declined credit line increases and special purchases. Handled customer service issues on billing, lost or stolen cards, address changes, and questions regarding accounts. CLIFFORD E. PLUMMER Page 2

THE EQUITABLE FINANCIAL COMPANIES New York, NY - Reading, PA District Agent / Registered Representative July 1991 - March 1992 Licensed as an Agent with the Commonwealth of Pennsylvania and as a Registered Representative with the National Association of Securities Dealers. Assisted clients in planning for their future financial security which included planning to meet protection needs, retirement, college funding, and accumulation of money. Marketed to individuals and businesses a variety of financial services including life, accident, health, and disability income insurances, retirement plans – individual retirement accounts, simplified employee pensions, HR-10 Keogh plans, 401(k) plans, and 403(b) and 501(c)(3) tax sheltered annuities, estate planning, college funding programs, annuities and mutual fund investments. FARMERS TRUST BANK Lebanon, PA

Branch Manager June 1984 - March 1991

Began career as a Management Trainee and Customer Service Representative, responsible for daily operation of the Customer Service Department, such as opening new accounts and resolving customer problems. Supervised tellers and ensured adequate staffing. Maintained property and equipment in good condition and operating efficiency. Operated a teller station when necessary. Promoted to Branch Manager and responsible for startup of a new office. Made and serviced a variety of loans including mortgages, consumer, and commercial loans within lending authority. Analyzed credit information and maintained loan files. Prepared an annual budget. Participated in ongoing business development. Ensured proper operation of Automated Teller Machine and a member of an on-call maintenance team ensuring that machines remained operational during evenings and weekends.

RCA SERVICE COMPANY Cherry Hill, NJ

Intern, Organization and Management Development, Industrial Relations Fall 1983 Reviewed personnel records to find qualified employees for promotion to management positions and developed candidate lists. Assisted with management training programs. Worked with management program designed to improve existing management skills and develop new skills. Learned the use of the Apple II computer for information storage and generation of reports. KEN PLUMMER JR., INC., ENGINEERING AND CONSTRUCTION Chambersburg, PA Accountant Summer 1982

Designed the accounting system used by the corporation. Kept journals and ledgers for sales, purchases, cash receipts, cash disbursements, accounts receivable and payable, and construction in progress. Processed weekly payroll. Prepared income statements and balance sheets at end of month. Prepared federal, state, and local taxes.

CIVIC AFFILIATIONS

ROTARY CLUB OF READING, PA September 1992 – Present Presently hold positions of Treasurer and Member of Board of Directors. ROTARY CLUB OF MYERSTOW-EASTERN LEBANON COUNTY AREA April 1987 - September 1992 Held positions of President-Elect and Program Chairman, Vice President, and Polio-Plus Campaign Treasurer. EDUCATION

LEBANON VALLEY COLLEGE Annville, PA

Bachelor of Science, Business Administration May 1984 Magna Cum Laude Graduate

Honors: Phi Alpha Epsilon, Scholastic Honorary Society; Achievement Awards in Economics and Business Administration. Member of Alpha Phi Omega, National Service Fraternity. Held offices of President, Treasurer, and Recording Secretary. Professional Education: Graduate of the Central Atlantic Advanced School of Banking. Various courses and seminars through the American Institute of Banking and Bank Administration Institute.

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