Project Management Customer Service

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Scott M. Kleeman **** Brinton Park Drive

Wynnewood, Pennsylvania 19096

*****@************.*** § 610-***-****

Vice President of Operations

Accomplished 20+ year IT/Operations professional, successfully leading corporate operational innovation Acknowledged IT/business operations professional, successfully leading new business development, operations management, project management, and mentoring. Talented business operations, project manager, leading business unit, infrastructure development, and supply chain management. Seasoned, building fertile relationships with project team and strategic partners, shaping consensus across business units. Highlights of Expertise

• Strategic Infrastructure Planning

• Business Strategy & Consulting

• Vendor & Supplier Relationship Management

• Contracts Administration

• Full Life Cycle Project Management

• Business Operations Development

• P&L Accountability

• Regulatory & Compliance

• Technical Support & Customer Service

• Training & Mentoring

Career Experience

SOLUTION SYSTEMS INCORPORATED, Narberth, PA

Achieved/exceeded short- and long-term strategic, project management objectives, providing IT and operational quality solutions to business issues/needs, and ensuring strong business growth and worth. CO-FOUNDER - VICE PRESIDENT / BUSINESS OPERATIONS (2006 to Present) Guide quality, pharmaceutical business development and consulting services, providing operational expertise for all corporate business units, reducing overhead costs and improving company revenue.

• Control corporate budgets, manage operations, provide top-tier customer service and technical support, and oversee employee staffing, recruitment, and training; business growth improved 20% annual average, reducing operational costs and enhancing company revenue/value.

• Streamline operational efficiencies between business units (departments) including marketing communications, engineering, manufacturing, regulatory/compliance, supply management, field service, human resources, and customer/technical support.

• Research emerging technologies, alert to continual process improvement in using innovative operational tools for Product Lifecycle Management (PLM) process, both hardware and software; created proprietary project management tool, which helped reduce costs and improve corporate profitability.

• Strengthen client alliances and supply management partners using best-in-class Customer Relationship Management (CRM) tools.

CO-FOUNDER - VICE PRESIDENT / CHIEF SECURITY OFFICER (1999 to 2006) Led project management team of 15 consultants, designing, planning, developing, and implementing innovative proprietary project management web application.

• Managed successful deployment/maintenance of enterprise portal; supervised project management objectives, staffing requirements, budget, supply management, and training.

• Created positive/productive relationships with consultants, clients, vendors, and partners, ensuring optimal communication in achieving, and exceeding, company/client expectations and objectives; successfully proposed/delivered project management report updates to steering committee. Scott M. Kleeman Page 2

• Administered/attended to corporate business unit security, regulations, and compliance to prevent legal wrong-doing through employee/consultant deterrence training, focusing on topics including illegal dissemination of intellectual property to third-parties or partners, practicing conflicts of interest, and so on. CO-FOUNDER - VICE PRESIDENT OPERATIONS (1996 to 1999) Directed IT systems team, updating corporate server/client configurations and attending software applications.

• Examined success correlation between business issues/objectives and IT solutions; resolved process/resource gaps in IT workflow by performing continuous root cause analysis and applying innovative tools and methods to better streamline workflow and save on costs.

• Established IT support and services as critical business partner; improved customer service/support deliverables by creating measurable objectives, driving continuous process improvement. Education

Villanova University School of Law, Villanova, PA. J.D. - May 1996

The George Washington University, Washington, DC.

B.B.A. – May 1993

Additional Information

• George Washington University Office of Innovation and Entrepreneurship Mentor Program.

• Boy Scouts of America, Cradle of Liberty Council, District Member At Large, Eagle Board of Review, 2017 – present.

• Boy Scout Troop Advancement Chair – Merion Liberty Troop, 2012 – present.

• Boy Scout Merit Badge Counselor 2012 – present.

• Co-President, Board of Trustees, The Bala House Montessori School, Bala Cynwyd, PA: 2004 – 2012: Instrumental in structuring a $2+ million new facility construction project and launch of the first annual fund campaign which raised over $28,000; assisted in both long and short term strategic planning and providing financial oversight to the school director.

• Apple iOS (iPhone/iPad) developer. Apps include HockeyMat and HockeyMatMicro

• Instructor, Main Line School Night (local adult continuing education program) - Computer Security class 2002-2005.

• Coach, Lower Merion Little League, 2007 – 2016.

• Coach, Lower Merion Elementary Ice Hockey Club, 2007 – 2009.

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