Management Project

Trent Hartsfield

Experienced Product Leader

Solon, OH 44139

****************@*******.*** - 813-***-****

Senior product manager with over 20 years of experience in designing, planning and delivering large-scale, complex solutions. Unique blend of product management expertise with project management capability. Accustomed to high-demand client environments that require quick adaptation with timely results. A dynamic, effective leader able to partner and motivate cross functional groups across all management levels.

• Product Management

• Process Engineering

• Project Management (PMP Certified)

• Prepaid Card

• People Management

• Software Development

• Public Sector / Treasury Management

• Communication / Facilitation Skills

WORK EXPERIENCE

Product Management - Product Head - Prepaid Cards

KeyBank - Cleveland, OH -

2013 - 2018

Led prepaid card product development for the Commercial Bank of a Fortune 500 company. Managed the creation of a product from initiation to maturation. Integral in the business development for the Public Sector market focusing on prepaid card usage for benefit disbursement. Oversaw the growth of a product that has issued over 2 million cards within 30 States since 2014.

• Knowledgeable in all facets of product creation.

• Experience managing payment networks, card manufacturers, and payment providers.

• Adept in working with diverse groups to obtain product approval including legal, regulatory, and risk considerations.

Product Management - Product Head - Prepaid Cards

Accountable for prepaid card product delivery for one of the largest regional banks across Corporate and Public Sector markets.

• Responsible for a product P&L generating over $20MM in annual revenue.

• Experience creating a product strategy, developing a financial plan, and managing to plan at a transaction level by identifying expense and revenue drivers.

• Cultivated product and industry knowledge serving as the subject matter expert for prepaid cards.

• Championed product capability to influence thinking, build confidence, and gain acceptance across peer groups.

• Navigated product development within a fluid regulatory environment. Product Management - Product Head - Federal Prepaid Cards JPMorgan Chase & Co - Tampa, FL -

2003 - 2013

Career experience providing project management for large complex projects within the Public Sector for prepaid cards leading into product management of an industry leading product offering.

• Accustomed to providing structure to challenging and chaotic environments while delivering creative solutions to support a wide variety of product use across federal agencies.

• Experienced in building capabilities and products from scratch inclusive of international prepaid card offerings within the United Kingdom, India, Sri Lanka, and Australia.

• Familiar with challenges in delivering a global solution with Smart Card technologies with a U.S. domestic base.

Product Management - Product Head - Federal Prepaid Cards Responsible for the complete product management of prepaid card products for federal agencies through the U.S. Treasury Department.

• Complete ownership of a $50MM product P&L with responsibility to achieve financial plan while driving reduction in unit cost and identifying business development opportunities.

• Product and market development, developing product capability to ensure compliance with regulatory requirements while positioning the product for business development.

• Subject matter expert for the federal prepaid card market undergoing transition to smart card usage for global payments.

Program Management Office -Senior Program Manager - Healthcare and International Prepaid Led the Program Management Office (PMO) team of project managers supporting all project management functions within the healthcare and international prepaid card products.

• Accountable for project management and delivery of projects through the corporate Software Delivery Life Cycle.

• Escalation point for all risks, issues and remediation efforts across the project portfolio.

• Defined and managed budget including forecasting activities.

• Hands on project management provided to critical efforts and projects.

• Project history includes several large, complex efforts with hard deadlines across multiple business units with accountability to deliver results.

Subset of project history / experience:

• Managed the product creation of a multi-currency international travel card product with issuance within Sri Lanka, Australia, and the United Kingdom.

• Legal and financial transfer of the prepaid product for the United Kingdom Post Office from Citibank to JPMorgan due to product acquisition by JPMorgan. Required the movement of £1.5 Billion in card balances, client agreement re-papering, and risk / compliance gap remediation. Also required cross functional coordination to establish the product within a new legal entity and ensure zero disruption in operational or financial position.

• Transitioned operations from Secaucus, NJ to Tampa, FL against an aggressive office closure deadline. Project required process mapping, gap remediation, and discretionary management due to workforce reduction associated with the transition.

• Managed the transition of all transaction processing and card production to a target platform before the legacy platform closure. Project required program management and effective communication across all levels of management due to the high-risk effort across 850,000 cardholders, 17 Bank Identification Numbers (BINs), and 500 clients.

Senior Manager

Accenture - Tampa, FL -

1996 - 2002

Senior Manager leading design, delivery, and management of business solutions within the utility industry. Career growth within a demanding consulting environment for an industry undergoing significant change.

• Strong focus on deregulation of the Texas retail utility market.

• Experience managing teams more than 20 people.

• Adapted to diverse corporate environments with aggressive deadlines and industry driven requirements for mission critical projects.

• Project experienced focused on resolving issues and structuring operations to support market deregulation with a focus on process mapping and development of Electronic Data Interchange (EDI) transactions for the Texas utility market.

• Experience delivering large scale client-server applications within customer service, energy trading and asset management systems.

EDUCATION

Bachelor of Science in Business Communications

Florida State University

1996

SKILLS

Product Management, Prepaid Card, Public Sector / Treasury Management, Process Engineering, People Management, Communication / Facilitation, Project Management, Software Development CERTIFICATIONS/LICENSES

Project Management Professional (PMP)

2005-09

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