Mental Health Manager

Sean Mungin ~ Operations and Program Management Professional

***** ********* **., ***. #****, Woodland Hills, CA 91303 347-***-**** ********@*****.***

MANAGEMENT EXPERIENCE

Accomplished and Seasoned professional qualified by a 20+year career in operations and program management. An exceptional worker with strong interpersonal and supervisory skills, along with excellent administration and leadership management capability. Proven record of outstanding service and leadership aptitude. Possesses 10 years of managerial experience, including fast-track promotions within three years. Demonstrated strengths in:

Operations and Program Management

Administration

Staff Development

Contract Management

Communications

Social Services

Supervision/Leadership

Quality Control

Year-End Accounts

Extremely gifted in customer service relations, applying a “whatever it takes” approach which earns trust, respect and client satisfaction. Characteristics that distinguish this candidate include the ability to communicate effectively and interface with individuals at all levels of an organization, a commitment to confidentiality, professional integrity and the drive to excel in any environment.

PROFESSIONAL EXPERIENCE

ASSOCIATE DIRECTOR OF OPERATIONS (HUD-VASH) – 2015 – 2017

CARLOS L. LOPEZ & ASSOCIATES, NEW YORK, NY/LOS ANGELES, CA

Provided administrative oversight over the HUD-VASH contract to ensure successful implementation, coordination of participant services, achievement of program performance measures and evaluation of services provided.

Developed monitoring systems for performance metrics to ensure that programs and projects follow the HUD-VASH contract and partnership agreements, other funding requirements, program goals and stakeholder expectations.

Managed relationships/agreements with external partners (i.e., Public Housing Agencies and the Department of Veteran Affairs).

Provided strategic guidance and leadership for the overall HUD-VASH program.

Liaised with superiors to make decisions for operational activities and set strategic goals.

Managed procurement processes and coordinate material and resources allocation.

Reviewed financial information and adjust operational budgets to promote profitability.

Provided oversight for the new-hire orientation and continued staff development program, in addition to, assessing the company training components to address staff development needs and staff retention concerns.

Provided oversight for inventory control and management.

Assisted staff members with scheduling IT service protocol improvements and provides feedback on issue resolution progress.

HUD-VASH SERVICE COORDINATOR - 2013-2015

SERVICES FOR THE UNDERSERVED, INC. / DEPARTMENT OF VETERANS AFFAIRS, NEW YORK, NY

Served as the primary contact with the local Public Housing Agencies (PHAs).

Provided case management-based services (directly or through referral) necessary and acts as an advocate to ensure that the best quality of veteran care is coordinated with the VA medical center, community health or mental health providers, and agencies that serve homeless populations.

Utilized evidenced-based models and approaches to assist Veterans with engaging in treatment and maintaining safe, affordable housing (housing first, harm reduction, linear model, and motivational interviewing).

Reviewed agreements between Housing Choice Voucher (HCV) landlords, Public Housing Authorities and the VA.

Performed site visits of HUD-VASH apartments.

Developed and monitored individual treatment plans in conjunction with veterans.

Assisted veterans with problem solving and crisis intervention through supportive counseling.

Documented all services in compliance with agency standards.

WELLNESS COACH - 2010-2013

SERVICES FOR THE UNDERSERVED, INC, NEW YORK, NY

Provided mental health services that promoted recovery and hazard-free environments.

Completed and maintained documentation (i.e., weekly progress notes, monthly summaries, service plan reviews, client skills assessments, and monthly expenditures) in accordance to mental health regulations and standards to ensure the uniformity of all case records.

Participated in case conferences for mental health clients when hospitalized.

Conducted weekly Intake Screenings for potential mental health consumers.

Facilitated weekly mental health wellness recovery groups to assist the consumers in attaining personal goals as described within their service plans.

Coordinated admissions and discharge procedures for consumers entering and exiting the mental health residential facility according to the New York State Office of Mental Health guidelines.

Acted as an advocate for the mental health consumers within the community to ensure the consumers received optimal care from their community service providers.

Monitored the administration of consumer medications to ensure the safety and well-being of the consumers.

PROGRAM MANAGER - 2008-2010

HEALTHY MOTHERS, HEALTHY BABIES COALITION OF BROWARD COUNTY, INC, FT. LAUDERDALE, FL

Managed program implementation including providing direct clinical supervision to a staff of nine employees.

Identified training for project staff development to optimize direct services provided to program participants.

Administered the Healthy Start Care Coordination contracts to maintain compliance to the Florida Department of Health and Healthy Start Standards & Guidelines.

Monitored individual and departmental performance to produce monthly, quarterly, semi-annual and annual reports.

Analyzed and identified areas of programmatic concerns and established stringent quality improvement initiatives to address programmatic issues.

Provided weekly quality assurance reviews of active case management cases and closures.

Conducted annual staff evaluations.

CASE MANAGER -2007

YSI INTERNATIONAL/PALM BEACH COUNTY JUVENILE CORRECTIONAL FACILITY, WEST PALM BEACH, FL

Performed intake assessments of adolescents admitted to the program by reviewing records, talking to referring agency, and interviewing youth and families.

Coordinated all admissions and discharge procedures with the court system, Department of Justice.

Implemented treatment team sessions with youth, parent, therapist, teacher, and direct staff involved with youth's progress.

ACCOUNTS SALES MANAGER -2006

PEPSIAMERICAS, RIVIERA BEACH, FL

Developed and managed productive business partnerships with customer teams and retail customers.

Influenced account decision makers to achieve sales volume and margin targets within assigned territories

Consulted with customers on changing trends, roadblocks, and opportunities to core business areas and potential barriers to entry into new business areas.

EDUCATION

Master of Science- Psychology

University of Phoenix • 2010

Bachelor of Arts-Theology

Lee University, Tennessee • 2005

TECHNICAL SKILLS

Asset Recovery, Conferences, Contract Management, Customer Relations, Database Administration, Internet Explorer, Quality Control, Staff Development, Supervisory Skills, Year End Accounts, Microsoft Word • Microsoft Excel • Microsoft Outlook

Microsoft Access

VOLUNTEER ACTIVITIES

Military Service

Specialist, MOS 52D

1991 - 1996

United States Army, 11TH Armored Calvary Regiment

Veteran Discharge: Honorable

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