Management Special Education

David L. Moore

****D Raleigh Road

Phone: 717-***-****

Hummelstown, Pa. 17036

E-Mail: *********@*****.***

PROFESSIONAL PROFILE

Dynamic, top-performing Student Services Leader with a Master of Science in Leadership and Business Ethics and 20 years of progressively responsible organizational management experience. Highly recognized as a motivated, skilled professional, consistently demonstrating visionary leadership, sound decision-making, and the ability to solve problems efficiently. Expert in problem analysis, use of judgment, and proven experience in volunteer leadership and management, including motivating and leading volunteer teams in order to implement and achieve program goals with core competencies in:

Organizational Leadership & Development

Therapeutic Crisis Intervention

Drug Prevention Practices

Team Management, Coaching, and Oversight

Crisis Communications and Issues Management

Social Skills for Youth Development

Conflict Resolution and Behavioral Modification

Individual Motivation Systems

Ethics and Effective Teambuilding

Volunteer Leadership and Management of Adults

Public Speaking in various settings

Operations Management

Relationship Development

Life Skills Training for Youth and Adults

Ministering to Spiritual needs of Adults and Children

Community Outreach

Computer Proficiency: Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer, and Educational Database Software

EXPERIENCE

2017 – Present

Amazon, Carlisle, PA

Amazon Associate in Distribution Center

Key Accountabilities and Accomplishments

Provide logistical support in a distribution setting.

Fulfill customer orders in a timely manner.

Assist in helping new employees with questions or concerns.

Help train others with fulfilling customer orders.

2016 – 2017

Pennsylvania Higher Education Assistance Agency, Harrisburg, PA

Credit Bureau Training Specialist

Created in 1963 by the Pennsylvania General Assembly, the Pennsylvania Higher Education Assistance Agency (PHEAA) has

evolved into one of the nation’s leading student aid organizations. Today, PHEAA is a national provider of student financial aid services,

serving millions of students and thousands of schools through its loan guaranty, loan servicing, financial aid processing, outreach, and

other student aid programs.

Key Accountabilities and Accomplishments

Teach and train new employees in the Credit Department.

Responsible for tracking employee training.

Assist with editing new procedures for department.

Responsible for refresher trainings for seasoned employees.

Assist other trainers with implementing Fair Credit Reporting Act.

Preparing materials for teaching new concepts creatively.

2002 - 2016

Milton Hershey School, Hershey, PA

Houseparent

Founded in 1909 by chocolate industrialist Milton S. Hershey, Milton Hershey School is a private residential school that provides a home, quality education, food, and clothing to students in financial and social need free-of-cost to the students and their families. The School Trust has assets of approximately $6.9 billion.

Key Accountabilities and Accomplishments

Managed all aspects of personnel, business records, retention, enhancement services, and operational procedures with in the home.

Helped students with volunteer opportunities with Operation Christmas Child.

Responsible for 10 – 12 Kindergarten through High school students on a full time basis.

Organize residential facility for use by clients.

Assist, train, and develop students with responsibilities relating to the school and home environment.

Teach conflict resolution and life skills to students, guardians and parents.

Lead parenting development skills to parents and guardians.

De-escalate stressful and difficult situations through conflict resolution and

Recommend appropriate social service as needed.

Responsible for all documentation and report writing, as well as monthly budgeting.

1999 – 2002

Dauphin County Adult Probation, Harrisburg, PA

Probation Officer

Dauphin County Work Release Center, a Community Corrections facility utilized by the Courts, allowing incarcerated sentenced offenders an opportunity to maintain previously secured or newly gained employment with close oversight.

Key Accountabilities and Accomplishments

Managed adult males at the work release facility

Instructor, focused on life and job skill training for facility clients

Counselor to at-risk juveniles and adults

Conducted field searches

Performed and documented drug and alcohol testing

Trained, documented and assessed new procedures within the facility.

1998 – 1999

Capital Area Intermediate Unit., Harrisburg, PA

Counselor, Susquenita Elementary School

CAIU schools provide a school environment that fosters the development of appropriate social skills including conflict resolution, interpersonal communication, decision making, and anger and stress management.

Key Accountabilities and Accomplishments

Counseled elementary students with behavioral and social issues

Organized and led group therapy sessions for students

Assisted teachers in maintaining classroom order and organization

Developed, publicized and taught parenting skills, both individually and in a classroom setting.

1995 - 1998

Philhaven, Mt. Gretna, PA

Residential Youth Counselor

Philhaven is a not-for-profit behavioral healthcare organization. Philhaven's philosophy is to help the whole person by integrating the psychological, biological, social, and spiritual components of a person's life into a complete treatment plan.

Key Accountabilities and Accomplishments

Counseled at risk teenagers with social and behavioral issues

Organized and led programs for residential facility

Responsible for marketing and communication plan, ensuring well-attending programs

Implemented therapy suggestions as collaborated by counselor team

Taught youth life and social interaction skills

1992 - 1994

New Buffalo Alliance Church, New Buffalo, PA

Youth Pastor

Member of the world-wide outreach of the Christian and Missionary Alliance Church.

Key Accountabilities and Accomplishments

Ministered to youth and parents

Wrote and preached sermons to the youth and congregation

Organized large numbers of volunteers in order to coordinate youth programming events

Trained volunteers, equipping adults for youth ministry

Created a vision, developing a strategic and cohesive youth ministry plan

Taught and counseled youth about life skills and spiritual issues

EDUCATION

2006-2009 Duquesne University, Pittsburgh, PA

Master of Science, Leadership and Business Ethics

Course work in Organizational Ethics, Information Ethics, Ethics and Diversity, Business Ethics, Global Ethics, Leading People and Managing Relationships, Conflict Resolution, Human and Financial Resources.

Attended classes and graduated while balancing full time employment

Master’s Project research in Leadership capstone

1986-1992 Toccoa Falls College, Toccoa, GA

Bachelor of Science, Youth Ministries

130 Semester hours earned

Course in Public Speaking, Contemporary Social Problems, Church Ministries to Youth, Leadership for Youth, Camping Management and Administration, Organization and Administration of Christian Education

Youth Culture and Issues, Recreational Leadership, Curriculum Planning

Youth Practicum

Volunteer role with various youth ministries

REFERENCES AVALIABLE UPON REQUEST

REFERENCES

William Snyder, M.ED ************@******.***

Special Education Teacher at Cumberland Valley School District 717-***-****

Barbara Randazzo *********@*****.***

Center for Continuing Education and Distance Learning 717-***-****

Elizabethtown College

Ian Carter

RN at Hershey Medical Center 717-***-****

PERSONAL REFERENCES

Seth Damon 716- 227-0159

Karen Thompson 717-***-****

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