Customer Service Data Entry
Resume:
CHARLOTTE AMALA
**** **** *** ***.** Fort Gratiot, MI 48059 586-***-****
SKILLS
Self-Starter
Excellent communication skills
Strong data entry skills
Adaptable learner
Creative Problem Solving
Excellent time management
EDUCATION
June, 1979 High School Diploma GPA B
Pershing High School
18875 Ryan Road
Detroit, MI 48234
Major: Business Courses, typing, filing, key punch, business math, Work Co-op internship.
September, 1996: SC4
Business Administration
Keyboarding class GPA C
WORK HISTORY
May 1980 – August 2012 AT&T 54 N MILL, Pontiac MI 48342 800-***-**** Retired after 30 years of employment, worked information operator in Detroit and Port Huron typing and talking taking request to look up telephone numbers and quoting the telephone number to customer.
The last 10 years worked in the business office as a Customer Service Rep. taking inbound and outbound calls resolving customer’s billing issues and issuing new orders in a computer data base for large business companies, also Worked closely with the sales team on large projects with excel spreadsheets. I also served a team lead to my supervisor Pamela Parker and worked closely with my peers on several projects.
September 1978-May 1980 Worked for Braver Lumber Company at 5500 East Nevada, Detroit MI 48234 under Supervisor Sonia Dona.
Worked 2 years in an office setting, filing, order entry, and coping pricing manuals for 9 lumber stores throughout metro Detroit Area.
REFERENCES
Tiffany Rutherford (Chemical Bank)
Susan Hill (US Post Office)
Linda Sugars (Para-Legal Assistant)
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