Customer service, Credit and collections analyst, accountant, Operatio

NASIR MEHMOOD ASLAM

MBA, ACMA (Finalist)

Address: ***, ****** *********, ***********, *******

Mobile: 647-***-**** Landline: 647-***-****

Email: *****.******.****@*******.***

Exceptional Senior Financial Officer with over 13 years' practical experience in the Financial /

Customer Services Sector with specializations in credit operations and management. Effective

Communicator with excellent technical skills in the area of modeling and analytical expertise,

With a proven record of managing and delivering successful projects.

WORK EXPERIENCE

Administration Manager

Shah truck Repair - Mississauga, ON -

November 2017 to Present

Administration / Accounting / collections / customer service

Administrator

Fas Gas plus - Fernie, BC -

September 2016 to September 2017

Customer Service / accounting / administration

Administration Manager

Legacy Fleet Service - Sparwood, BC -

June 2015 to October 2015

Manager Finance & Admin

Sparwood Fleet repair - Sparwood, BC -

January 2015 to June 2015

Officer front desk

RCR Hospitality - Fernie, BC -

August 2013 to October 2014

Manager

Credit Division - Rawalpindi -

2011 to 2013

Commercial Credit Manager

Regional Manager of Credit Operations

Barclay's Bank PLC - Islamabad -

2008 to 2010

Manager Credit Operations/ Manager Fraud Risk Management

Manager External Management Unit

Manager, Regional Credit Initiation & EAMVU

Samba Bank - Islamabad -

2007 to 2008

Regional Manager Credit and Risk Management including Fraud Risk and External Management.

Manager of Credit Operations

ABN Amro Bank - Islamabad -

2006 to 2007

Regional Manager Consumer Risk and Credit Management Unit

Team Lead Credit & Collections

ABN Amro Bank - Islamabad -

April 2003 to April 2006

Managing Credit and collections Unit.

Supervisor Sales Unit

ABN AMRO - Islamabad -

March 2001 to April 2003

Supervisor Direct Sales Unit

EDUCATION

CMA in Cost Accounting

Institute of Cost and Management Accountants – Islamabad

July 1997 to June 2000

Master’s in Business Administration in Finance

University of Azad Kashmir – Muzaffarabad

May 1996 to March 2000

SKILLS

Credit Analysis (5 years), Account Management (3 years), Administration (4 years), Financial

Analysis (3 years) and Collections (4 years).

CERTIFICATIONS/LICENCES

Smart Serve

Service Service Service award received from ABN Amro Bank

Serving It Right

Received from Barclays Bank for top performance

ADDITIONAL INFORMATION

SKILLS & ABILITIES

Financial/Accounts/Collections

• Supervised reporting and credit operations of the Bank's Northwest division and ensured

required output quantity met desired standards of procedural compliance, completeness,

accuracy and consistency.

• Developed and implemented a Debt Recovery Plan that improved collection of billing amount

to 98% within the first 90 days.

• Conducted Periodic Review of Credit and Collection Policy Manual on a regular basis and

recommended changes to senior management for implementation.

• Minimized operational risk and proactively detected possible loss by fraud through credit

operation process.

Customer Service

• Having adequate communicational skills and power to solve the conflicts with proper knowledge

and self-control.

• Courteous and problem solver behavior with empathy and emotional intelligence to create a

helpful atmosphere.

• Manage group of people and team members with confidence and smart thinking either working

In a team or with external customers.

Management

• Prepared written reports and presentations for the Head Office Credit Committee; assisted and

Organized Committee meetings and complete meeting minutes.

• Strengthened team performance and assisted in developing a positive work environment;

Shifted focus of staff from collection of money to retention of customers.

• Conducted training sessions on monthly basis and as required.

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