Technical Writer Manager
Resume:
Caroline Werner
********@*****.***
Summary
Over 20 years of experience as a technical writer, editor, and configuration manager, supporting both government and commercial industries, including, but not limited to: DoD, DOT, DOS, VA, DOE, FAA, DHS, VA and FEMA, Dynamic and effective communication skills proven by demonstrated ability to work with a diverse group of people and focus on team efforts. Committed to customer service and satisfaction.
Professional Qualifications
●As a Senior Technical/Proposal Writer and Editor and Analyst, prepares a variety of documentation for various federal, state and local projects; uses SharePoint for document tracking and version control
●Prepares various documentation including but not limited to, proposals, user guides, security manuals, procedure manuals, software manuals, system software functional specifications, training/course manuals, risk assessments, and design specifications
●Experience includes project management; including working with upper management in ensuring Earned Value Project Management (EVM) goals and expectations are met in proposal development and performance evaluation
●Uses PowerPoint to prepare presentations including slide decks
●Prepares “how to” guides for quick reference; primarily used after initial training is complete
●Oversees junior writers, analysts and provides writing assignments for junior staff
●Extensive work with government proposals to include working on all sections of a proposal and attends color reviews
●Proven ability to support a diverse client base, including those in the defense, IT, aerospace, environmental, energy, healthcare, software sectors
●Assists in writing numerous government and IT proposals (leading to successful re-competes and new business); effective coordinator with the ability to manage several projects simultaneously
●Senior Analyst and Configuration Manager for numerous government agencies; participated in Business Development meetings; provided input; and took meeting minutes
●As a Configuration Manager conducted Configuration Control Boards (CCBs); prepared life-cycle management documentation, provided logistics support and acquisition planning, while providing quality support for a wide range of public and private sector Work Breakdown Structures (WBS)
Current Work Experience
09/16 -Present Independent Consultant, Sr. Technical, Proposal Writer
●Works on proposals for Federal, state and local agencies; including but not limited to: IT, Healthcare, and numerous services/solutions related solicitations
Professional Experience
12/14 – 08/2016 Sr. Proposal Writer, LGS Innovations LLC, Herndon, VA
●Worked with Business Development, Capture, and Proposals Manager in support of all areas including proposal writing and editing
●Interviewed SMEs regularly for input to proposals; ensured input was accurately and concisely written
●Participated in preparation of storyboarding for RFPs and RFQs
●Wrote past performances and resumes for inclusion in proposals
●As a version control tool, used SharePoint daily and oversaw site for group’s updates
05/13 – 12/14 Proposal Writer/Editor – Sr. Proposal Writer/Editor/Analyst (Consultant)
●Provided overall proposal technical writing and editing support for companies who sought new business and follow-on business opportunities
●Analyzed and responded to RFPs, RFQs, RFIs, ensuring compliance; works closely with Business Development, Capture, and Proposal Managers
●Interviewed subject matter experts (SMEs) for content; wrote proposal sections and edited SME input
●Wrote and edited resumes, past performances, and prepared PowerPoint presentations
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●Provided overall support for corporate Proposal Development Centers
●Worked with desktop publishers to develop new or update existing graphics; reviews for accuracy and compliance
●Acted in Program Management role as backup when required; ensured PMP was updated and PO&M’s were followed
●Ensured actions were completed; and if necessary, contacted assignee for resolution
●Answered data calls and prepared questions for the Government as required
05/11-02/13 Sr. Editor/Writer, Unisys Corporation, Reston, VA
●As a full-time employee, supported the Proposal Development Center for new and follow-on business for Federal contracts; wrote and edited relevant sections of RFPs, and SOWs
●Researched content for proposal sections; answered data calls as necessary
●Assisted in editing and re-writing proposals for several Federal organizations, such as DoD, DOE, FBI, VA, DoS, FEMA, DOT, FAA, GSA, DHS-HHS, USDA, and numerous other Federal Agencies; researched corporate databases and provided relevant information for Data Calls
●Worked with Past Performance Manager when researching, writing, and re-writing information ensuring accurate content is reflected
●Used FedBizOpps to identify new opportunities and submitted recommendations
●Assisted Resume Manager in building, writing, and editing resumes
●Worked with Business Development, Capture Managers, and Proposal Managers to ensure complex proposals were addressed using compliances matrices and assisted in color team reviews
10/04- 05/11 Consultant (Technical Writer) – Various Locations
●As a Sr. Technical Writer/Analyst for Smartronix, prepared documentation including, but not limited to: user’s manuals, test procedures, configuration management plans, governance plans, and various white papers; prepared presentations using Visio or PowerPoint for various clients (current and potential)
●Worked on proposals from inception to completion; drafted pipelines and prepared compliance matrices as needed; ensured all sections were prepared in accordance with government instruction based on RFP/SOW
●As Lead Technical Writer, worked for a small business (Orizon, Inc); responsibilities included writing and editing new and existing documentation in support of a large GSA contract; used SharePoint for document version control and assembled various graphics applications
●Wrote and edited documentation for G&B Solutions, Inc.; assisted in proposal research and preparation, updated documentation related to CMMI and ISO requirements, and assisted in preparing corporate marketing documentation
●For Bowhead Manufacturing Company, provided technical writing and analytical support for various government tasks; also acted as proposal coordinator for an average of four to five proposals per month
●Prepared Design, Scope/Requirements, and Test Plans for two large Fannie Mae Projects which had high visibility within the organization; captured screens and used MS Visio as part of documentation preparation
●Wrote a Technical Instruction Book (TIB) as the lead technical writer for the FAA SONET Cable Loop Project
●Prepared user manuals, database design specifications, database administrator guides, installation and maintenance manuals, and security information manuals for a major defense contractor, in addition to various contract-related documentation
●Assisted in developing CM processes and wrote CMPs; ensured document version control was consistent for each project; recorded and tracked action items as a result of CCB meetings
●Tested database software for errors, wrote error reports, then submitted to helpdesk for resolution; wrote system requirement specifications and a user manual for the FAA
10/00– 9/04 Senior Technical Writer, BAE Systems, Washington, DC
●Key Technical Writer for Program Management System Tools (PMST) for the FAA for the Systems’ Engineering and Technical Assistance II (SETA-II) contract
●Documented system problems observed during the documentation process for several Database Administrators; assisted with problem resolution
●Insured FIPS compliance in preparation of documentation; i.e. IEEE and ISO standards
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●Researched and wrote professional documents including software user’s guides, database administrator manuals, training materials, test and acceptance plans, program reports, and procedures
●Maintained Quality Assurance Standards ensuring all documentation was peer reviewed and approved
●Wrote and edited brochures for all System Tools for the PMST program; prepared and updated Style Guide on the SETA-II contract
●Prepared Security Risk Assessment Reports, documenting specific security risks for each PM System Tool within SETA-II; the documentation included analysis of the environment and the impact of risks to each of the PMST systems; documentation was prepared in support of the development of the Security Certification and Authorization Package (SCAP) for the System Tools and presented to the FAA client where a letter of commendation was written and submitted to management – received letter of commendation from client
6/00 – 9/00 Consultant (Technical Writer) – Various Locations
●As a Technical Writer for Alcatel, formerly Newbridge Corporation, assisted in writing RFPs for Telecom business opportunities
●Researched marketing information and databases for material used in writing the RFPs
●Updated internal database with current and concise information pertaining to information on the Newbridge Relay Switches, such as the RS 460202 and the RS 46177
4/96 – 6/00 Technical Writer, Albuquerque, NM
●As a contractor for Orion International, researched, wrote, and edited documentation for a FAA contract (on-site contract at Sandia National Laboratories)
●Reviewed Federal Aviation Regulations (FARs) for threats and hazards analysis
●Created databases using Access software, linking FARs, threats, and hazards to various systems and subsystems; created and maintained Web databases using FrontPage 98 and HTML; populated Web pages with researched information
●As a contractor for Productive Data Solutions (PDS), prepared technical documentation for TRW (for the New Mexico Department of Labor [NMDOL]), in preparation for Y2K compliance
●Worked with programmers and various team members to coordinate documentation and ensured delivery dates to customer were met
●Wrote Operations Procedures, Programmer’s Guide, System Acceptance Test Plan, and Disaster Recovery Procedures documentation
●Managed two technical writers, oversaw day-to-day operations, and conducted daily status meetings due to quick turn-around time of project due dates
●As a contractor for Techsource Corporation, was a Documentation Specialist for Reference Laboratory Incorporated; prepared source documentation for billing and laboratory databases
Education/Clearances Held:
Northern Virginia Community College – General Studies – 1982, 1986; 3.52 GPA
Northern Virginia Business School, 1982-Certificate in Business Administration
Clearances Held: Department of Defense (S), Department of Energy (L), and Federal Aviation Administration (Public Trust Clearance)
Hardware Skills Software Skills
IBM – extensive expertise MS Office Suite (Word, Access, PowerPoint Excel, Visio
UNIX – working knowledge Project), SharePoint, Adobe Acrobat, PageMaker
Tandem – working knowledge CorelDraw, FrontPage 98, Photo Finish, Photoshop, Snagit
VAX – working knowledge
Other – Received numerous Letters of Commendation from various Government organizations and a Certificate of Appreciation from the Department of Treasury for contributing to a successful MS Windows migration.
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