Accountant

FRED GOMEZ

***** ** **** ********, *****, FL ****3 C: 305-***-**** ************@*****.*** Professional Summary

Highly ambitious and self-motivated individual looking for an opportunity to demonstrate my strong data analytical skills. Looking to join a fast-paced work environment with mutual opportunities to grow both professionally and personally. Technically savvy and effective communication skills allow me to work well with others to capitalize on opportunities to streamline procedures, improve processes and find solutions to complex issues. A dedicated team member with an enthusiastic spirit and a high attention to detail. Education

Bachelor of Arts: Accounting, July 2017

Florida International University – Miami

Associates of Arts: Accounting, May 2014

Miami Dade College – Miami

Skills

• Detail oriented, analytical, time management, teamwork, training, proven problem solver, adaptable.

• Intermediate Excel skills with a strong emphasis on VLOOKUP and Pivot Tables

• Communication: written, verbal, strong with presentations and training of others

• Software: Access, Microsoft SQL Server, Crystal Reports, QuickBooks, Office Suite, Sage

• Reporting: aged receivables, year-end reporting, ad hoc financial reporting Work History

11/2015- Present Ebix Inc., Palmetto Bay, FL

Implementation Manager

• Responsible for the successful implementation of all Ebix AgencyWare customers

• Definition of strategic implementation roadmap based on the priority of business need

• Determine the scope and breadth of the implementation

• Responsible for creating the Business Requirements document for any approved development during the implementation process

• Coordinated with new client to maintain proper training schedule on system implementations

• Obtained client data for conversion/import into system

• Understand client processes, procedures and best practices for a smoother implementation

• Coordinate with engineering team to resolve implementation issues

• Trained our internal team to handle hand off from implementation to general support

• Testing Support (triage and defect resolution)

01/2001- 11/2015 Ebix Inc., Palmetto Bay, FL

Technical Support

Provide timely financial reports (quarterly, monthly and year end)

Assisted accountants with posting receivables and handling payroll with the EBIX Accounting system

Determined the cause and resolution of monetary account discrepancies when reported

Created the comprehensive Quality Assurance testing protocol that is now a company standard

Trained over 2,500 new clients through WebEx, via phone or onsite training.

Implemented a weekly training program that reduced service calls by 36%

Created a video series that significantly reduced the new user learning curve

Wrote the online manual and documentation for the software system. 08/1997 – 11/2000 TradeStation Technologies, Miami, FL Technical Support/Trainer

Client Retention Manager

Managed a team entrusted with handling the most critical of problems, assisted Sales in situations when the loss of a sale/client was a possibility.

• Saved over $800,000 in retained sales in a 2 year span

• Helped the Sales Dept meet its goals 26 of the 28 months

• Promoted to trainer, taught courses on-line and on-site

• Reduced the average call time about 15% after 3 months

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