John Zapana

A technology and product development professional having 10 years of industry experience. Acute attention to detail, effective communication skills, and having a forward thinking approach to market trends, responsive web design, and tactical delivery.

15 Dean Avenue

Kinnelon, NJ 07405

973-***-****

ac5d1r@r.postjobfree.com

linkedin.com/in/johnzapana

EXPERIENCE

Physicians World, Lyndhurst, NJ Product Manager Consultant

July 2016 - PRESENT

Key contact and client-IT liaison orchestrating 20 complex development iterations from end-to-end as part of product lifecycle.

Convey scope, FRD, process workflows and conduct product walk-thru to stakeholders on projects with expenditures of over $3MM.

Spearhead governance calls to communicate the state of portfolio milestones, deliver product release notes, cost estimations, and priority of backlog.

Collaborate with 3 distinct businesses to groom and negotiate the product roadmap.

Enforcer of IT best practice and change management protocols across dispersed teams.

Waterfall-to-Agile change agent educating peers on the practice and methodology.

ProQuest, New Providence, NJ Information Technology Manager

January 2012 - March 2016

•Collected and centralized technical artifacts of more than 5 diverse applications to meet audit and disaster recovery recommendations.

•Circumvented over $1MM of fines by aligning vendor license agreement in 2015.

•Spearheaded the optimization of over 10 legacy processes and streamlined redundant workflows reducing the operating expenses by 30%.

•Troubleshoot performance issues and modeled scaled solutions of infrastructure for greater ROI.

•Championed 19 collocated and geographically dispersed engineers that supported our B2B and B2C global businesses.

RR Bowker, New Providence, NJ Business Intelligence Product Manager

April 2008 - January 2012

Collaborated with industry leaders to build a suite of over 20 widgets and insightful dashboards that helped improve product adoptions.

Redesign e-Commerce and discovery sites to enhance usability and intuitiveness based on context interface behavior.

Supervised expenditures to gauge profitability in the Business Intelligence unit.

Identified intrinsic user needs and cross-functionality to gather requirements.

Increased product offerings by 200% from leveraging existing services and data mining patterns.

EDUCATION

Queensborough Community College, Bayside, NY Computer and Information Sciences

September 1986 - June 1991

Obtained 87 credits.

CERTIFICATION

Project Management Institute PMP

Oracle BI 10g & 11g Analytics & Dashboards

Oracle BI 10g & 11g Build Repositories

NASD Series 7 & 63 General and Uniform Securities Agent

PROJECTS

Web server vulnerability remediation

Identified and addressed web security vulnerabilities affecting production, certification, test and dev environments through the use of Qualys and Nessus scan reports. Took inventory of current Operating Systems, software versions and programming languages such as PHP and Apache running across all our websites and data stores and ensured that the team applied any recommended patches, installed the necessary upgrades, or by judiciously retiring any servers prone to malware attacks.

California Tax Withholding

To migrate the legacy tool using MS Access into an external web app and to engineer an algorithm for the system to withhold a certain percentage of taxes above the suggested exempt amount. This solution would broadly impact all medical activities not only conducted in California but across any US state. In addition, all operational areas such as check issuance, fee-for-service limits, and utilization thresholds would benefit from this process improvement.

Chat Functionality

To increase client service level and to reduce the resource overhead by providing a chat feature where end users could interact with coordinators via the web portal or mobile devices. This feature would be used to update profile preferences, contract issuance, fee-for-service payments, travel arrangements, or to assist in usability of the websites.

SKILLS

Agile & Waterfall

Product Management

Project Management

Portfolio Management

Data Mgmt & Governance

Data Visualization

Requirements Gathering

Change Management

Continuous Integration

Process Improvement

AWARDS

Making a World of Difference Launched discovery and management application for academic libraries

Making a World of Difference Assembled and delivered a suite of Business Intelligence tools

APPLICATIONS

Confluence and Jira

SharePoint

Visio

Adobe InDesign

Wix & Wordpress Web Builder

MS Project

MS Office 365

Trello

Tableau Desktop

Oracle BI Enterprise Edition

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