Product Manager Consultant
Resume:
John Zapana
A technology and product development professional having 10 years of industry experience. Acute attention to detail, effective communication skills, and having a forward thinking approach to market trends, responsive web design, and tactical delivery.
15 Dean Avenue
Kinnelon, NJ 07405
****.******@*****.***
linkedin.com/in/johnzapana
EXPERIENCE
Physicians World, Lyndhurst, NJ Product Manager Consultant
July 2016 - PRESENT
Key contact and client-IT liaison orchestrating 20 complex development iterations from end-to-end as part of product lifecycle.
Convey scope, FRD, process workflows and conduct product walk-thru to stakeholders on projects with expenditures of over $3MM.
Spearhead governance calls to communicate the state of portfolio milestones, deliver product release notes, cost estimations, and priority of backlog.
Collaborate with 3 distinct businesses to groom and negotiate the product roadmap.
Enforcer of IT best practice and change management protocols across dispersed teams.
Waterfall-to-Agile change agent educating peers on the practice and methodology.
ProQuest, New Providence, NJ Information Technology Manager
January 2012 - March 2016
•Collected and centralized technical artifacts of more than 5 diverse applications to meet audit and disaster recovery recommendations.
•Circumvented over $1MM of fines by aligning vendor license agreement in 2015.
•Spearheaded the optimization of over 10 legacy processes and streamlined redundant workflows reducing the operating expenses by 30%.
•Troubleshoot performance issues and modeled scaled solutions of infrastructure for greater ROI.
•Championed 19 collocated and geographically dispersed engineers that supported our B2B and B2C global businesses.
RR Bowker, New Providence, NJ Business Intelligence Product Manager
April 2008 - January 2012
Collaborated with industry leaders to build a suite of over 20 widgets and insightful dashboards that helped improve product adoptions.
Redesign e-Commerce and discovery sites to enhance usability and intuitiveness based on context interface behavior.
Supervised expenditures to gauge profitability in the Business Intelligence unit.
Identified intrinsic user needs and cross-functionality to gather requirements.
Increased product offerings by 200% from leveraging existing services and data mining patterns.
EDUCATION
Queensborough Community College, Bayside, NY Computer and Information Sciences
September 1986 - June 1991
Obtained 87 credits.
CERTIFICATION
Project Management Institute PMP
Oracle BI 10g & 11g Analytics & Dashboards
Oracle BI 10g & 11g Build Repositories
NASD Series 7 & 63 General and Uniform Securities Agent
PROJECTS
Web server vulnerability remediation
Identified and addressed web security vulnerabilities affecting production, certification, test and dev environments through the use of Qualys and Nessus scan reports. Took inventory of current Operating Systems, software versions and programming languages such as PHP and Apache running across all our websites and data stores and ensured that the team applied any recommended patches, installed the necessary upgrades, or by judiciously retiring any servers prone to malware attacks.
California Tax Withholding
To migrate the legacy tool using MS Access into an external web app and to engineer an algorithm for the system to withhold a certain percentage of taxes above the suggested exempt amount. This solution would broadly impact all medical activities not only conducted in California but across any US state. In addition, all operational areas such as check issuance, fee-for-service limits, and utilization thresholds would benefit from this process improvement.
Chat Functionality
To increase client service level and to reduce the resource overhead by providing a chat feature where end users could interact with coordinators via the web portal or mobile devices. This feature would be used to update profile preferences, contract issuance, fee-for-service payments, travel arrangements, or to assist in usability of the websites.
SKILLS
Agile & Waterfall
Product Management
Project Management
Portfolio Management
Data Mgmt & Governance
Data Visualization
Requirements Gathering
Change Management
Continuous Integration
Process Improvement
AWARDS
Making a World of Difference Launched discovery and management application for academic libraries
Making a World of Difference Assembled and delivered a suite of Business Intelligence tools
APPLICATIONS
Confluence and Jira
SharePoint
Visio
Adobe InDesign
Wix & Wordpress Web Builder
MS Project
MS Office 365
Trello
Tableau Desktop
Oracle BI Enterprise Edition
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