Nidhi A Raval

Tel: ~ Mobile: +91-960*******,+91-990******* ~ E-Mail: ac5d03@r.postjobfree.com

Seeking assignments in Administration, Front Office Management, Facility Management with leading organizations.

SNAPSHOT

Over 8 years of experience in Operations Management, Client Servicing with well known organizations. Currently designated with ISS Facility Services India Pvt Ltd. – Facility Management Provider for Adani Power Ltd, Ahmedabad. Proficient in adopting emerging trends, addressing industry requirements to achieve organizational objectives & profitability norms. Adroit at maintaining maximum customer satisfaction by ensuring quality & timely services. Gathered exposure in ensuring proper guidance for the achievement of targets, quality services and in handling all kinds of people.

AREAS OF EXPOSURE/EXPERTISE

Managing customer service operations inclusive of conceptualising & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.

Preparing MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.

Executing after Sales Support in coordination with Head Office and Corporate Office.

Identifying and implementing Cost effective protocols to achieve maximum benefits for the company.

Ensuring quality as per set standards; conducting process reviews to enable strict adherence to process parameters and systems.

Business Development / Client Relationship Management

Building and maintaining relationships with key corporate decision-makers & achieving large volumes, high profit accounts with excellent levels of retention and loyalty.

Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

Steering accomplishments of set quality standards in SLAs.

Participating in Process Improvement, Planning, identifying and implementing adequate measures to maximise customer satisfaction level.

Ensuring customer satisfaction by seeking constant feedback, thereby maintaining successful relationship with the customers.

Securing business by achieving delivery of service quality norms by interacting with clients, handling customer’s requests & grievances for customer satisfaction.

ORGANIZATIONAL EXPERIENCE

Since November’2015 ISS Facility Services India Pvt Ltd Front Office Executive

Front Desk Management – Attending Calls, Making ISD Calls to various International Clients on the behest of our Client.

Visitor Management – Managing Walk-in Clients. Guiding them to appropriate employee’s

Conference Room Management – Managing the Conference Room Bookings. Ensuring all the services are provided in the conference room, right from setting up conference to providing food and beverages etc.

Managing Housekeeping Activities

Managing Pantry Services

Managing Repairs & Maintenances of Front Desk and Conference Rooms.

Consolidating and processing of Letter Heads, Visiting Cards for whole of Energy Business Vertical of Adani Group across all Energy Locations.

Aug’15 – Nov ‘15 Mahalaxmi Group of Companies Office Assistant

Manage back office work,

Coordination with foreign delegation.

Manage Front Office

Processing of billing documents.

Manage Events & Functions.

Aug’14 - Oct’14 Times Business School Admin Executive

Manage Front Office

Preparing Weekly Student Class Schedule,

Co-ordination between Students & Faculties,

Manage Events & Functions

Jan’14 – Aug’14 NIFA Institute Counsellor

Generate New Enquiry

Convince Student for New Admission

Follow up of Tele Caller Team

July’13 – Nov’13 JETKING Institute Admin Executive

Attendance Checking of Students,

Preparing Exam Schedule for Students

Joining process of New Students Enrolled in training

June’12 – July’13 HDB Financial Services Tele-Officer

Tele-Calling to customers

Payments of Loan instalments.

ACADEMIA

Pursuing Master of Commerce from Gujarat University, Ahmedabad.

B.Com from Shah C.K. Municipality Commerce Collage, Kalol – 2012 Pass out

COMPUTER PROFICIENCY

MS Office, Windows 98/2000/XP/window 7 & Internet Applications

PERSONAL VITAE

Date of Birth : 6th December, 1991.

Correspondence Address : K-602, Sanidhya Flora, Nr. Khodiyar Temple, Chainpur Road

New Ranip, Ahmedabad - 382481

Permanent Address : Same As Above

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