Customer Service Manager
Resume:
Honorina T. Leaupepe
Hinesville, GA 31313
Email: ***************@*****.***
Phone Number: 510-***-****
OBJECTIVE: To obtain a full time position in a hard working environment that has
both positive goals and teamwork.
SKILLS AND ABILITIES
Extensive experience in servicing customers, both in-person and by telephone, in
the hospitality and transportation industry. An independent self-starter.
Superior communications skills in dealing with customers, co-workers, and
employees. Both verbal and written skills are strong.
Well-organized and highly efficient working in a multi-tasking dynamic
environment. Ability to plan, organizes, and supervises the work of others.
Knowledgeable and experienced in airline operations. Possess a strong
combination of training and experience in the industry.
WORK EXPERIENCE:
November 2016-March 2018 Arcan Management Savannah, GA
Property Manager
-Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
-Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
-Contracts with tenants by negotiating leases; collecting security deposit.
-Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
-Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services
-Maintains building systems by contracting for maintenance services; supervising repairs.
-Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
-Enforces occupancy policies and procedures by confronting violators.
-Prepares reports by collecting, analyzing, and summarizing data and trends.
September 2015-November 2016 Elon Management Hinesville, Ga
Leasing Consultant
- Accept rental payments and give immediately to Assistant Community Manager.
-Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
-Maintain current resident files.
-Maintain and record daily inspections for the community.
-Distribute all company or community-issued notices.
-Maintain accurate monthly commission records on leases and renewals for bonus purposes.
-Assist management team with other various tasks as required.
-Consistently implement policies of the community.
August 2012-September 2015 Clyde’s Market Walthourville, Ga
Assistant Manager
- Assistant to the store manager
- Trained new incoming hires
- Oversaw 10 team members and made sure duties were executed
- Maintained staff schedules and attendance
- Complete daily, weekly, and monthly financial reports to corporate office
- Dealt with day to day customer issues
Feb 2011-2012 Food Lion Hinesville, Ga
Front End Lead/Store Cash Office
- Trained new incoming hires
- Assistant to the Customer Service Manager
- Complete daily, weekly, and monthly financial reports and record as required
- Handled deposits and reporting paperwork to management/corporate office
- Performed sales, marketing, customer service, and advertising
May 2008-Jan 2011 Hawaiian Airlines Oakland, CA
Supervisor Operations Control/Customer Service Agent
- Responsible for checking in/boarding 264 total passengers onto a 767 Boeing
- Completed and performed special trained functions, such as Ground Security
Coordinator, etc., and any other suggested by immediate supervisor
- Securing aircraft and cockpit before closing doors
- Responsible for verifying ticketing passenger’s identification and seat assignments
- Comply with all of Hawaiian Airlines’ operating and safety procedures and
policies
- Provided information, reservations, baggage handling, and ticketing services
to customers at Hawaiian Airlines’ ticket and gate counters
October 2004-March 2008 Aloha Airlines Oakland, CA
Supervisor Customer Service Agent
- Oversaw 13 agents and made sure duties were executed
- Responsible for checking in passengers and made sure bags were tagged
correctly
- Maintained staff schedules and attendance
- Complete daily, weekly, and monthly financial reports and record as required
for the efficient aircraft operations of the facility and aircraft
- Dealt with day to day customer issues
- Hazmat / Dangerous Goods Trained
- Maintain facilities and equipment so as to ensure a neat, safe, efficient
operating environment
Aug 2003 - Sept 2005 Micro Center Santa Clara, CA
Customer Service Representative
- Dealt with day to day customer issues
- Provided support to the sales team, ensuring all sales and service objectives
were met
- Performed sales, marketing, customer service and advertising
- Responsible for ad hoc daily duties (i.e. answering phones, product displays,
etc.)
Front End Lead/Store Cash Office
- Worked with different vendors on a daily basis
- Maintained staff schedule and attendance
- Oversaw 18 associates and making sure duties were executed
- Trained new incoming hires
- Handled deposits and reporting paperwork to corporate office everyday
Feb 2001- July 2003 Magnusson Toyota of Palo Alto Palo Alto, CA
Customer Service Clerk/Receptionist
- Ensured vehicles were ready for customers pick up
- Answered phones/take service appointments
- Handled various types of payments
- Maintained office document filing
EDUCATION: June 1999, Samoana High School, Pago Pago, American Samoa
High School Diploma
SPECIAL SKILLS AND INTERESTS: Multilingual (fluent in Samoan and English),
Computer Software Skills; Windows XP, Microsoft Office including Word, Excel, and
PowerPoint. Native Sabre, World Tracer, Shares, Sapphire.
REFERENCES: Available upon request
Contact this candidate