Honorina T. Leaupepe

*** ******* ****

Hinesville, GA 31313

Email: ac5cyz@r.postjobfree.com

Phone Number: 510-***-****

OBJECTIVE: To obtain a full time position in a hard working environment that has

both positive goals and teamwork.

SKILLS AND ABILITIES

Extensive experience in servicing customers, both in-person and by telephone, in

the hospitality and transportation industry. An independent self-starter.

Superior communications skills in dealing with customers, co-workers, and

employees. Both verbal and written skills are strong.

Well-organized and highly efficient working in a multi-tasking dynamic

environment. Ability to plan, organizes, and supervises the work of others.

Knowledgeable and experienced in airline operations. Possess a strong

combination of training and experience in the industry.

WORK EXPERIENCE:

November 2016-March 2018 Arcan Management Savannah, GA

Property Manager

-Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.

-Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

-Contracts with tenants by negotiating leases; collecting security deposit.

-Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

-Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services

-Maintains building systems by contracting for maintenance services; supervising repairs.

-Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.

-Enforces occupancy policies and procedures by confronting violators.

-Prepares reports by collecting, analyzing, and summarizing data and trends.

September 2015-November 2016 Elon Management Hinesville, Ga

Leasing Consultant

- Accept rental payments and give immediately to Assistant Community Manager.

-Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

-Maintain current resident files.

-Maintain and record daily inspections for the community.

-Distribute all company or community-issued notices.

-Maintain accurate monthly commission records on leases and renewals for bonus purposes.

-Assist management team with other various tasks as required.

-Consistently implement policies of the community.

August 2012-September 2015 Clyde’s Market Walthourville, Ga

Assistant Manager

- Assistant to the store manager

- Trained new incoming hires

- Oversaw 10 team members and made sure duties were executed

- Maintained staff schedules and attendance

- Complete daily, weekly, and monthly financial reports to corporate office

- Dealt with day to day customer issues

Feb 2011-2012 Food Lion Hinesville, Ga

Front End Lead/Store Cash Office

- Trained new incoming hires

- Assistant to the Customer Service Manager

- Complete daily, weekly, and monthly financial reports and record as required

- Handled deposits and reporting paperwork to management/corporate office

- Performed sales, marketing, customer service, and advertising

May 2008-Jan 2011 Hawaiian Airlines Oakland, CA

Supervisor Operations Control/Customer Service Agent

- Responsible for checking in/boarding 264 total passengers onto a 767 Boeing

- Completed and performed special trained functions, such as Ground Security

Coordinator, etc., and any other suggested by immediate supervisor

- Securing aircraft and cockpit before closing doors

- Responsible for verifying ticketing passenger’s identification and seat assignments

- Comply with all of Hawaiian Airlines’ operating and safety procedures and

policies

- Provided information, reservations, baggage handling, and ticketing services

to customers at Hawaiian Airlines’ ticket and gate counters

October 2004-March 2008 Aloha Airlines Oakland, CA

Supervisor Customer Service Agent

- Oversaw 13 agents and made sure duties were executed

- Responsible for checking in passengers and made sure bags were tagged

correctly

- Maintained staff schedules and attendance

- Complete daily, weekly, and monthly financial reports and record as required

for the efficient aircraft operations of the facility and aircraft

- Dealt with day to day customer issues

- Hazmat / Dangerous Goods Trained

- Maintain facilities and equipment so as to ensure a neat, safe, efficient

operating environment

Aug 2003 - Sept 2005 Micro Center Santa Clara, CA

Customer Service Representative

- Dealt with day to day customer issues

- Provided support to the sales team, ensuring all sales and service objectives

were met

- Performed sales, marketing, customer service and advertising

- Responsible for ad hoc daily duties (i.e. answering phones, product displays,

etc.)

Front End Lead/Store Cash Office

- Worked with different vendors on a daily basis

- Maintained staff schedule and attendance

- Oversaw 18 associates and making sure duties were executed

- Trained new incoming hires

- Handled deposits and reporting paperwork to corporate office everyday

Feb 2001- July 2003 Magnusson Toyota of Palo Alto Palo Alto, CA

Customer Service Clerk/Receptionist

- Ensured vehicles were ready for customers pick up

- Answered phones/take service appointments

- Handled various types of payments

- Maintained office document filing

EDUCATION: June 1999, Samoana High School, Pago Pago, American Samoa

High School Diploma

SPECIAL SKILLS AND INTERESTS: Multilingual (fluent in Samoan and English),

Computer Software Skills; Windows XP, Microsoft Office including Word, Excel, and

PowerPoint. Native Sabre, World Tracer, Shares, Sapphire.

REFERENCES: Available upon request

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