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Customer Service Manager

Location:
Belleville, MI, 48111
Posted:
May 05, 2018

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Resume:

Phyllis C. Adkins

*** ***** ***** ****

Belleville, MI 48111

Cell: 734-***-****

E-Mail ac5cy2@r.postjobfree.com

EXPERIENCE: 2018-2018

Tax Giant

Receptionist, greet clients, answer phones, set appointments, prepare tax returns January to April.

EXPERIENCE: 2015-2016

Synod Community Services

Administration- 1 / Payee Services

Greet clients, monitor security door, answer phone, transfer calls, data entry, progress reports, event tracking, incident reports. Process employment applications, verifying past employment and education, schedule interviews. Reconcile bank accounts, verify benefits and bank deposits for clients. Scan, fax and copy documents. Type letters, stuff envelopes and office mailings.

EXPERIENCE: 2015-2015

K-Mart Corporation

Cashier part time/ Cash office

EXPERIENCE: 2003-2014

North Huron Street Storage – P-Tech Management

Office and Property Manager

Self Storage Facility Manager, Receptionist, Cashier, Rental Agent, Office Coordinator, Sales, Collections, Filing, Answer phones, Post payments, U Haul truck rentals, Invoices. General Office, Customer Service, Supervise other employees. Auctions and clean out process. Keep work space clean and organized.

EXPERIENCE:

January 2002-Present Self Employed-Tax preparation

IRS Registered Tax Preparer

1040’s, 941’s, W-2’s, Amended Returns, Etc.

EXPERIENCE:

October 2001-January 2002

Pittsfield Charter Township

Clerk’s office Department assistant II

Voter files, Recording Clerk, Typing Minutes of Board Meetings, Filing,

Answer and direct phone calls and customer service at front desk.

EXPERIENCE:

January 2001-April 2001

Yearround Tax Service

Receptionist and Tax Assistant

Answer phones, make appointments, and correlate tax returns for filing

And copies for clients. Collect payments, enter data for returns.

EXPERIENCE:

June 2000-September 2000

City of Ann Arbor Finance/Treasury Department

Temporary Accounting Clerk 1

Accept parking violation payments, property tax payments, water bill payments. Post payments

to customer accounts using different computer programs for each, ring on cash register. Man drive up window for payments. Process charge card payments. Use BSA Equalizer for property taxes and assessments, Great Plains software for water bills. Enter invoices for A/R. Cash drawer check out using Quattro Pro. Answer phones, inquires, transfer calls to correct departments as necessary.

EXPERIENCE:

1999-2000 Augusta Charter Township

Office Manager/Assistant/Receptionist

Greet public, direct phone calls; take applications for zoning compliance for any and all building, water tap and meter installations and schedule appointment for install. Verify that contractors are registered with Township. Assist Treasurer with printing, mailing and collection of property tax payments, homestead transfers, property owner transfer affidavits and collection and posting payments of utilities. Working knowledge of BSA Equalizer and Fund Balance software. Assist clerk with invoices coding, journal and general ledger entries and printing warrants. QVF software for voters and election ballots. ACCU-VOTE voter operation. Computer experience using Microsoft Office, Word, Excel, Publisher and PowerPoint,

EXPERIENCE:

1993-1998

Jaime Ayala, M.D., P.C.

Livonia, MI 48152

Office Closed

Office Manager

A/R, A/P, Payroll, filing all state and federal corporation taxes, responsible for all medical coding and billing, confirming insurance coverage, obtaining preauthorization when necessary scheduling patient appointments, depositions with attorney’s/courts, medical records and chart maintenance.

Light typing, multi- line phones system. Knowledge of both Mac and PC computers and

experience using PCN and Medisoft software programs for billing. Medical Terminology and coding.

EXPERIENCE:

1969-1993

G.M. Fisher Body - Livonia, MI

Production Supervisor, Team Leader,

Sewing Machine Operator and Assembler

RETIRED

Checked absenteeism, inventory stock daily, provided team with production schedule daily, supervised team production, settle conflicts/disputes, monitored group efficiency, quality control duties (including phone and /or personal contact with suppliers and customers). Payroll hour’s co-ordination and scheduling of vacation time off. Decision making and moves to ensure production schedule met and efficiency of group when unexpected absentees and/or machinery breakdowns occurred. Used discretion in disciplinary matters. Verbal presentations to potential

customers. Helped plan and implement cost reduction and production increase measures in JDoor Modules. Final sewing of seat cushions, backs, headrest, arm rest and door panels.

VOLUNTEER WORK:

Work with seniors and disabled persons to help with applications and filling out necessary forms for programs available to them. Make phone calls on their behalf. Write letters. Keep detailed records of process for future references.

EDUCATION

2009 H & R Block Tax Course

2008 Ashworth University Certificate

Medical Billing and ICD coding

1998 Certificate Washtenaw Community College

Certified Nursing Assistant

1998 Certificate H & R Block Income Tax

1997 Michigan Certification Number #1-00733 Certified Addictions Counselor Level I

Certificate Medicare B Provider-Psychiatry Certificate Collectors Workshop-Ann Arbor

Credit Bureau Certificate Fundamentals of Personal Law for Managers and Supervisors

Certificate Personnel/LIR Assistant Certificates Medisoft Patient Accounting and

Electronic Claims Submission and Graduate Course

1996 Certificate Healthcare Cash Management, Insurance Collection and Office Management

1995 Certificate University of Michigan Income Tax Institute, Ann Arbor, MI

1994 Certificate Federated Tax Service

1993 Certificate Capital Recovery Service-Medical Collections of past Due Accounts

1993 Certificate Physicians Computer Network, Inc Computerized Medical Practice

Management Systems

1992 Certificate - H&R Block Income Tax

1991 Schoolcraft College- Peachtree Computer Accounting

1991 Certificate-Lois Ray Personnel, Inc- WordPerfect 5 1

1990 Certificate- H&R Block Income Tax

1989 Certificate Team Development and Synchronous (Just-in-time) Manufacturing I Shipping

1988-89 Henry Ford Community College

Courses: Program Logic and Fortran programming language

1988-89 Specialized Training- G.M U.A.W. Problem Solving, Conflict Resolution,

Communicating Communications, Team Building, Active Listening, Facilitator, Quality

Control and Group Development



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