Customer Service Manager
Resume:
Phyllis C. Adkins
Belleville, MI 48111
Cell: 734-***-****
E-Mail **************@*****.***
EXPERIENCE: 2018-2018
Tax Giant
Receptionist, greet clients, answer phones, set appointments, prepare tax returns January to April.
EXPERIENCE: 2015-2016
Synod Community Services
Administration- 1 / Payee Services
Greet clients, monitor security door, answer phone, transfer calls, data entry, progress reports, event tracking, incident reports. Process employment applications, verifying past employment and education, schedule interviews. Reconcile bank accounts, verify benefits and bank deposits for clients. Scan, fax and copy documents. Type letters, stuff envelopes and office mailings.
EXPERIENCE: 2015-2015
K-Mart Corporation
Cashier part time/ Cash office
EXPERIENCE: 2003-2014
North Huron Street Storage – P-Tech Management
Office and Property Manager
Self Storage Facility Manager, Receptionist, Cashier, Rental Agent, Office Coordinator, Sales, Collections, Filing, Answer phones, Post payments, U Haul truck rentals, Invoices. General Office, Customer Service, Supervise other employees. Auctions and clean out process. Keep work space clean and organized.
EXPERIENCE:
January 2002-Present Self Employed-Tax preparation
IRS Registered Tax Preparer
1040’s, 941’s, W-2’s, Amended Returns, Etc.
EXPERIENCE:
October 2001-January 2002
Pittsfield Charter Township
Clerk’s office Department assistant II
Voter files, Recording Clerk, Typing Minutes of Board Meetings, Filing,
Answer and direct phone calls and customer service at front desk.
EXPERIENCE:
January 2001-April 2001
Yearround Tax Service
Receptionist and Tax Assistant
Answer phones, make appointments, and correlate tax returns for filing
And copies for clients. Collect payments, enter data for returns.
EXPERIENCE:
June 2000-September 2000
City of Ann Arbor Finance/Treasury Department
Temporary Accounting Clerk 1
Accept parking violation payments, property tax payments, water bill payments. Post payments
to customer accounts using different computer programs for each, ring on cash register. Man drive up window for payments. Process charge card payments. Use BSA Equalizer for property taxes and assessments, Great Plains software for water bills. Enter invoices for A/R. Cash drawer check out using Quattro Pro. Answer phones, inquires, transfer calls to correct departments as necessary.
EXPERIENCE:
1999-2000 Augusta Charter Township
Office Manager/Assistant/Receptionist
Greet public, direct phone calls; take applications for zoning compliance for any and all building, water tap and meter installations and schedule appointment for install. Verify that contractors are registered with Township. Assist Treasurer with printing, mailing and collection of property tax payments, homestead transfers, property owner transfer affidavits and collection and posting payments of utilities. Working knowledge of BSA Equalizer and Fund Balance software. Assist clerk with invoices coding, journal and general ledger entries and printing warrants. QVF software for voters and election ballots. ACCU-VOTE voter operation. Computer experience using Microsoft Office, Word, Excel, Publisher and PowerPoint,
EXPERIENCE:
1993-1998
Jaime Ayala, M.D., P.C.
Livonia, MI 48152
Office Closed
Office Manager
A/R, A/P, Payroll, filing all state and federal corporation taxes, responsible for all medical coding and billing, confirming insurance coverage, obtaining preauthorization when necessary scheduling patient appointments, depositions with attorney’s/courts, medical records and chart maintenance.
Light typing, multi- line phones system. Knowledge of both Mac and PC computers and
experience using PCN and Medisoft software programs for billing. Medical Terminology and coding.
EXPERIENCE:
1969-1993
G.M. Fisher Body - Livonia, MI
Production Supervisor, Team Leader,
Sewing Machine Operator and Assembler
RETIRED
Checked absenteeism, inventory stock daily, provided team with production schedule daily, supervised team production, settle conflicts/disputes, monitored group efficiency, quality control duties (including phone and /or personal contact with suppliers and customers). Payroll hour’s co-ordination and scheduling of vacation time off. Decision making and moves to ensure production schedule met and efficiency of group when unexpected absentees and/or machinery breakdowns occurred. Used discretion in disciplinary matters. Verbal presentations to potential
customers. Helped plan and implement cost reduction and production increase measures in JDoor Modules. Final sewing of seat cushions, backs, headrest, arm rest and door panels.
VOLUNTEER WORK:
Work with seniors and disabled persons to help with applications and filling out necessary forms for programs available to them. Make phone calls on their behalf. Write letters. Keep detailed records of process for future references.
EDUCATION
2009 H & R Block Tax Course
2008 Ashworth University Certificate
Medical Billing and ICD coding
1998 Certificate Washtenaw Community College
Certified Nursing Assistant
1998 Certificate H & R Block Income Tax
1997 Michigan Certification Number #1-00733 Certified Addictions Counselor Level I
Certificate Medicare B Provider-Psychiatry Certificate Collectors Workshop-Ann Arbor
Credit Bureau Certificate Fundamentals of Personal Law for Managers and Supervisors
Certificate Personnel/LIR Assistant Certificates Medisoft Patient Accounting and
Electronic Claims Submission and Graduate Course
1996 Certificate Healthcare Cash Management, Insurance Collection and Office Management
1995 Certificate University of Michigan Income Tax Institute, Ann Arbor, MI
1994 Certificate Federated Tax Service
1993 Certificate Capital Recovery Service-Medical Collections of past Due Accounts
1993 Certificate Physicians Computer Network, Inc Computerized Medical Practice
Management Systems
1992 Certificate - H&R Block Income Tax
1991 Schoolcraft College- Peachtree Computer Accounting
1991 Certificate-Lois Ray Personnel, Inc- WordPerfect 5 1
1990 Certificate- H&R Block Income Tax
1989 Certificate Team Development and Synchronous (Just-in-time) Manufacturing I Shipping
1988-89 Henry Ford Community College
Courses: Program Logic and Fortran programming language
1988-89 Specialized Training- G.M U.A.W. Problem Solving, Conflict Resolution,
Communicating Communications, Team Building, Active Listening, Facilitator, Quality
Control and Group Development
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