Customer Service Security Officer

Ysenaider Dupin

**** ** ** ** *********, FL ***23• 786-***-**** • ****.*****@*****.**

Education

LYCEE TOUSSAINT LOUVERTURE (HAITI)

High School Diploma, Jul 2010

PUNTIFICIA MADRE Y MAESTRA - CATHOLIC UNIVERSITY (DOMINICAN REPUBLIC)

Computer sciences, June 2016

SECURITY OFFICER LICENSE

Work Experience

DR SECURITY

Front Desk/Concierge, Feb 2014-2015

Monitoring area to ensure optimal guest and tenant experience.

Answering Phones

Calling tenant for guest authorization

Checking Identification Cards

Monitoring Camera System

UNO CALL CENTER IN DOMINICAN REP

Customer service, Nov 2015- 2017

Answering Phones

Answering Email

Result customer problems with items

Selling products

ONLINE BUSNISS WITH AMAZON

Seller account in amazon, Dec 2017- Present

Posting product and answer different kind of question about the products that a customer wants to know.

Keep in touch with the customer after an order till the customer receive the product.

Excellent Service shipping

Skills Summary

Leadership Skills:

Willing to own my responsibility and accept accountability as a demonstrated in past employment.

Consistently trusted with a greater responsibility than that for a job level. Promoted to UNO Call center.

Accept new ideas, solicit consensus, and encourage active participation from team members.

Willing to own my responsibility and accept accountability as a

demonstrated in past employment.

Consistently trusted with a greater responsibility than that

for a job level. Promoted to UNO Call center.

Accept new ideas, solicit consensus, and encourage active

participation from team members.

Interpersonal Communication Skills

Very comfortable and confident presenting programs or informing to small or large audiences.

Able to write comprehensive and affective report and business communications.

Communication affectively, sincerely, and respect for a difference to do my job.

Additional Skills

Computer skills: Microsoft: Word, Excel, PowerPoint, Access

Languages: English/Spanish/French/Creole

Personal: Sociable personality, Responsible, High level of Integrity, Team player

References

Available upon request

Contact this candidate