BARISTA
Resume:
G. Enriquez St., Vergara, Mandaluyong City
*******************@*****.***
OVERVIEW
A dependable individual seeking a position where I may employ my skills both as a professional barista and customer service representative to provide customers with excellent services with the intention of maximizing revenue. Bringing a pleasing personality, welcoming attitude, excellent hospitality manners and the ability to work in fast paced environment.
WORK EXPERIENCE
Call Center Agent (2017)
Teleperformance Philippines; Octagon Bldg., San Miguel Ave., Ortigas Center
Responsibilities:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information.
Informs clients by explaining procedures; answering questions; providing information.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Identify and escalate issues to supervisors.
Document all call information according to standard operating procedures.
Complete call logs and reports.
Front Desk Clerk (2015)
Candon Beach Resort; Ilocos Sur
Responsibilities:
Develops and maintains office forms and procedures, and assists with administrative tasks.
Answers central telephone system and directs calls accordingly.
Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department.
Operates listed office machines as required.
Prepares outgoing mail; sorts and distributes incoming mail.
Duplicates and distributes materials.
Composes, types and edits correspondence, reports, memoranda and other material.
Assists public with the use of department facilities.
Encoder/Cashier (2014)
Emydz Cyberspace Computer Shop; Pob. Norte, Santiago, Ilocus Sur
Responsibilities:
Receive payment by cash.
Resolve customer complaints.
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Enters customer data by inputting necessary information
Maintains data requirements by following data program techniques and procedures.
Maintains operations by following policies and procedures; reporting needed changes.
SKILLS
Proven experience as front desk representative, agent or relevant position
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Capable to work as a valued member of a team or independently
EDUCATIONAL BACKGROUND
Vocational Education
Kitchen Link and Recipes Training Center Corp
Barista NC II (TESDA Accredited)
Jovan Condominium cor. Samat St. Highway Hills, Shaw Boulevard Mandaluyong,
2018
Tertiary Education
Ilocos Sur Polytechnic State College
Bachelor of Technical Teacher Education
Major in Food Service Management
Pob. Norte, Santiago, Ilocus Sur
2015 – 2016
Northern Philippines College of Maritime Science and Technology
Bachelor of Science in Marine Transportation
Lingsat, San Fernando, La Union
2013 – 2014
Secondary Education
Santiago Institute
Pob. Norte, Santiago, Ilocus Sur
2009 – 2013
PERSONAL INFORMATION
Age
Civil Status
21 years old
Single
REFERENCES AVAILABLE UPON REQUEST
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Lyndelbert S. Francisco
Applicant
Contact this candidate