G. Enriquez St., Vergara, Mandaluyong City

+63-995-***-****

ac5cvr@r.postjobfree.com

OVERVIEW

A dependable individual seeking a position where I may employ my skills both as a professional barista and customer service representative to provide customers with excellent services with the intention of maximizing revenue. Bringing a pleasing personality, welcoming attitude, excellent hospitality manners and the ability to work in fast paced environment.

WORK EXPERIENCE

Call Center Agent (2017)

Teleperformance Philippines; Octagon Bldg., San Miguel Ave., Ortigas Center

Responsibilities:

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information.

Informs clients by explaining procedures; answering questions; providing information.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Identify and escalate issues to supervisors.

Document all call information according to standard operating procedures.

Complete call logs and reports.

Front Desk Clerk (2015)

Candon Beach Resort; Ilocos Sur

Responsibilities:

Develops and maintains office forms and procedures, and assists with administrative tasks.

Answers central telephone system and directs calls accordingly.

Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department.

Operates listed office machines as required.

Prepares outgoing mail; sorts and distributes incoming mail.

Duplicates and distributes materials.

Composes, types and edits correspondence, reports, memoranda and other material.

Assists public with the use of department facilities.

Encoder/Cashier (2014)

Emydz Cyberspace Computer Shop; Pob. Norte, Santiago, Ilocus Sur

Responsibilities:

Receive payment by cash.

Resolve customer complaints.

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

Enters customer data by inputting necessary information

Maintains data requirements by following data program techniques and procedures.

Maintains operations by following policies and procedures; reporting needed changes.

SKILLS

Proven experience as front desk representative, agent or relevant position

Proficient in English (oral and written)

Excellent knowledge of MS Office (especially Excel and Word)

Strong communication and people skills

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Capable to work as a valued member of a team or independently

EDUCATIONAL BACKGROUND

Vocational Education

Kitchen Link and Recipes Training Center Corp

Barista NC II (TESDA Accredited)

Jovan Condominium cor. Samat St. Highway Hills, Shaw Boulevard Mandaluyong,

2018

Tertiary Education

Ilocos Sur Polytechnic State College

Bachelor of Technical Teacher Education

Major in Food Service Management

Pob. Norte, Santiago, Ilocus Sur

2015 – 2016

Northern Philippines College of Maritime Science and Technology

Bachelor of Science in Marine Transportation

Lingsat, San Fernando, La Union

2013 – 2014

Secondary Education

Santiago Institute

Pob. Norte, Santiago, Ilocus Sur

2009 – 2013

PERSONAL INFORMATION

Age

Civil Status

21 years old

Single

REFERENCES AVAILABLE UPON REQUEST

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Lyndelbert S. Francisco

Applicant

Contact this candidate