Customer Service Pharmacy
Resume:
MA. MICHELLE B. BALBONTIN
**** ***** **. *** **** Brgy. Commonwealth
Quezon City
Email Address: ***********@*****.***
OBJECTIVE
Self-motivated with a real passion in pharmacy seeking to join an institution where I can utilize the training and gained skills and put them to work benefiting the customers and the company.
KEY STRENGTHS
Knowledge on Pharmacy Benefit Management
Flexible and resourceful individual with a solid background in science
Ability to act on own initiative and make quick effective decisions when necessary
Considerable knowledge on good pharmacy practice
Excellent laboratory skills, techniques and knowledge
Considerable experience in clinical pharmacy practice
Ability to provide quality face to face customer interaction and build good rapport to co-workers
Eager to learn new things related to the profession.
Work well under pressure
WORK EXPERIENCE:
October 2016 – Present Watsons Your Personal Care Stores (Phils) Inc. 9F ONE E-COM Bldg. Mall of Asia Complex, Pasay City Job Description:
responsible for dispensing, giving medicine information and monitoring drug therapies
responsible for the delivery of all regulatory compliance and commercial result of the Drugstore through
management of day-to-day operations and
implementation of Good Pharmacy Practice (Store
Environment, Dispensing Process, Health and Wellness Advocacy and Regulatory Requirements)
July 2014 – August 2016 Pointwest Innovations Corporation UP AyalaLand Technohub, Diliman, Quezon City
Job Description:
Assistance in updating clinical rules with the most recent medical information,
Development of drug rule logic and maintenance of current drug rule sets
Clinical target validation
Assistance in creating and maintaining the integrity of drug plans
Clinical coding
Quality control of clinical and non-clinical products
Requirements analysis of clinical and non-clinical products
EDUCATIONAL BACKGROUND:
June 2014 Passed Pharmacist Licensure Examination
2010- 2014 Centro Escolar University- Makati
Bachelor of Science in Pharmacy
259 Sen. Gil Puyat Ave., Makati City
INTERNSHIP EXPERIENCE
June 2013 – October 2013 St. Clare’s Medical Center Dian St. Makati City
Job Description: Evaluate prescriptions, Dispense medicine and Counsel patients under supervision of
Pharmacist in charge, Interacts with the nurses and Doctors, Inventory Control
April 2013 – June 2013 Pascual Laboratories, Inc.
(Manufacturing Pharmacy)
Balagtas, Bulacan
Job Description: Observation of Good Manufacturing and Good Laboratory Practice, Performed assays of drugs and raw materials, Observation on how to inspect the medication in Packaging area, Assist in the maintenance of Batch Production Records
May 2012 – June 2012 Ospital ng Makati
(Hospital Pharmacy)
Pembo, Makati City
Job Description: Maintenance of Patient Medication Profile, Assist in Distribution of medications in different wards,
Inventory Control, Evaluate prescriptions, Dispense medicine and Counsel patients under supervision of Pharmacist in charge, Interacts with the nurses and Doctors, Reporting of ADRs and Drug Interactions
March 2011 – May 2011 Watsons Your Personal Drugstore
(Community Pharmacy)
SM Fairview Mall 119 Branch
Job Description: Evaluate prescriptions, Dispense medicine and Counsel patients under supervision of Senior Pharmacist,
Providing retail and pharmacy customer service
SEMINARS/ TRAININGS ATTENDED:
April 2018 “Pharmaceutical Care of Cardiology Patients: Arrhythmia and Atherosclerosis in Focus”
February 208 “Advanced Course for Medication Therapy Management: Going Beyond Basic” October 2017 Unified Licensing Seminars for Regulated Establishments (A.O 34) December 2013 Lecture Seminar on “Updates of the Pharmacy Practice and Trends in Pharmacy Education”, Centro Escolar University- Makati November 2013 “The Filipino Pharmacists For Better Health Outcomes” Pharmacy Program 2nd White Coat Ceremonies, Centro Escolar University- Makati ADDITIONAL INFORMATION:
Proficient in Microsoft Office Applications
Speaks fluent Filipino and English
Knowledge about Pharmacy Benefit Management
CHARACTER REFERENCE/S:
Iana Kristine H. Dela Cruz
Pharmacist
Shirlyn L. De Lumen
Senior Pharmacist
Watsons Personal Care Stores, Inc
Ainah C. Pichay-Sadegur
Pharmacist, Associate Editor
MIMS Philippines
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