Customer Service Manager
Resume:
MONA SULTAN
ac5cnf@r.postjobfree.com
Seeking a challenging position where my professional experience in Human Resources, Management, and Customer Service skills would be utilized with an opportunity for growth. SUMMARY OF QUALIFICATIONS:
Detail-oriented Administrative with over Ten years of experience in business industries.
Effective problem solver, able to multitask and handle multiple positions in fast-paced positions.
Team player, patient, able to build strong rapport with diverse range of co-workers, management, and clients.
Organized, efficiently schedule business travel and coordinate meetings and events. PROFESSIONAL EXPERIENCE
USS CAL BUILDERS, INC.
Human Resource Manager. 2014 - 2017
Maintained and developed HR policies, ensuring compliance by reprimanding staff that non-compliant.
Maintained organization staff by establishing a recruiting and interviewing program, counseling managers on candidate selection.
Ensured compliance with relevant Federal, state, and local laws, rules, regulations, codes and/or statutes
Ensured appropriate communication at all staff levels.
Ensured a motivational climate in the organization, including adequate opportunities for career growth and development.
Provided counsel and assistance to employees at all levels in accordance with the company’s policies and procedures as well as relevant legislation.
Leadership and organizational development, compensation management, performance management, workforce planning, increasing associate satisfaction and engagement.
Administered all employee benefit programs with conjunction with the Accounting/Finance department including but not limited to: vacation time, sick time and health benefit enrollment to qualified staff.
Ensured planning, monitoring and appraisal of employee work results by training managers to coach and discipline employees, hearing and resolving employee grievances, counseling employees and supervisors.
Maintained historical human resource records by designing a filing and retrieval system.
Managed and coordinate Union new hires and paperwork.
Create, renovate, and conduct new hire orientations.
Maintained the work structure by updating job requirements and job descriptions for all positions.
Handled all social services correspondence.
Handled all Franchise Tax Board correspondence for employees and ensuring the employees are notified of the deductions.
Ensured the efficient and timely transfer of data between the Human Resources and the Payroll departments
Processing I-9s, employment verification & screening.
Maintained strict confidentiality concerning all personnel actions.
Terminations, and exit interviews.
Workers comp, depositions, and audits.
MMB GENERAL TRADING LLC 2012 -2014
Manager
Maintained staff by recruiting, selecting, orienting, and training employees, maintaining a safe, secure, and legal environment.
Established strategic goals by gathering pertinent business, financial, services and operations information.
Accomplished financial objectives by forecasting requirements, preparing an annual budget.
Maintained quality service by enforcing quality and customer service standards.
Meetings, plans and payroll.
Prepared invoices and communicated with all venders.
Managed the calendar and coordinated all travel related events. USS CAL BUILDERS, INC/ CA 2007 – 2010
Contract Compliance Manager
Prepared all pay applications/Invoices for venders and clients.
Communicated with the owners, City and the District to submit all required forms.
Evaluated and processed all payment accurately and on time.
Negotiated and maintained excellent relationships with clients.
Handled very heavy phone calls with venders and clients.
Distributed mail, reviewed correspondence, and composed administrative documents and reports.
Obtained all legal documents regarding all public projects for all of our clients.
Maintained and updated all vendor and clients’ accounts and files.
Payroll deficiencies.
INTEGRATED MICRO SYSTEMS
Executive Assistant 2005 – 2007
Handled incoming calls and greeted clients and visitors in professional, friendly manner.
Arranged conferences and meetings for clients.
Designed and distributed all advertisements.
Handled bookkeeping, annual budget and prepared monthly reports. COLLEGE ELEMTARY SCHOOL
Kindergarten Teacher 2000-2003
Speak clearly to students, other teachers, parents, and administration officials.
Explain new ideas and unfamiliar concepts with authority and in a clear and concise way so that students can understand.
Write progress reports, notes home, and in the case of postsecondary teachers, publish research.
Find ways to involve students into their lessons. Additionally, worked with different learning styles to get the most out of each student.
Engaging parents and creating healthy relationships with students and faculty to create a quality learning environment.
PRIVATE TUTOR
Math and science tutor for grades KG – 4th. 1999 – 2006 EDUCATION
B.S. Cal State of Fullerton University- Psychology major
Orange Coast College (OCC) – Certificate of achievements in Early Childhood Education/Human Development.
PROFESSIONAL COURSES AND SKILLS
Proficient computer skills (MS word, Excel, Outlook, QuickBooks, Power Point, Viewpoint, Internet).
Languages (English, Arabic and basic Spanish).
CPR – Notary Public.
Workshops for Child Development fields (Kids with disability, Autism, and ADHD).
Extensive HR/Management Seminars (Employment Law, The Essentials of Human Resources and the Law, HR Responsibilities, Employment & Workers’ Compensation. References available upon request
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