CECILIA RODRIGUEZ 562-***-**** ac5cn1@r.postjobfree.com

Quality Assurance Testing Process Improvement Project Liaison Software Trainer

Personal Profile

Looking for new opportunities in Texas. I’m a Hands-on technology professional accustomed to a fast pace, project based environments with a decade of experience in system development life cycle, system testing, user acceptance testing, post-productuction support.

Note: Took time off of work to support my husband with his career advancement during the recession 2008-2013. During this time period we were required to re-locate five times. I decided to take the time to raise my family. I am eager to transition to a position in Quality Assurance Testing or a position which will leverage my professional experience.

Educational Qualification

DeVry Institute of Technology, Pomona, California

Bachelor of Science in Computer Information Systems

Project Management Certification, California State Fullerton

Professional Experience

JPMorgan Chase – Senior Quality Assurance Tester 2014 – 2015

Led a Collection Litigation System implementation for the Auto Finance, Business and Private Banking business units resulting in no further audit penalties and millions of dollars in cost savings

Managed multiple iterations of User Acceptance Testing (UAT) and delivered the final product within the regulartory deadline

Mentored and provided user support during execution of scripts by corrective action and direction

Reported and documented software defects to client and developer teams using Mercury Test Director

Created functional test scripts on behalf of the corporarte attorneys

Supported post implementation release code changes

Microchip – Sales Enablement and Training Support 2014

Created Commercial Teaching Messages (CTM’s) to standardize field sales product specification sheets

Trained global field sales managers on the CTM respository resulting in increased sales closings

Analyzed marketing materials and streamlined product offerings according to segment

American Honda Motor Company – Senior Quality Assurance Tester 2005 – 2008

Testing Lead for Honda’s Automotive Financial Customer Service System

Served as a liaison for the business unit, software vendor, and developers

Managed the requirements traceability matrix and planned the testing schedule

Identified, tracked, and reported all testing defects utilizing Mercury Test Director

University Healthcare - Santa Fe Springs, CA 2004 – 2004

Project Analyst – Practice Management Systems

Provided consulting support for Medical Practice software implementations

Responsible for functional, system, regression, and end user acceptance testing

Developed test cases, scripts, and ensured all testing documentation was signed off by stakeholders

Created training manuals and provided end user software training

Ensured timely communication with business units on all requested system modifications

Toyota Financial Services – Business Analyst 2001 – 2004

Provided support for the Financial On-line Customer Service System

Interacted with the development team to replicate and resolve production issues

Gathered requirements and created test cases for business requested enhancements and reports

Toyota Motor Sales – Project Coordinator, Project Management Office (PMO) 2001 – 2001

Developed and maintained project documentation and resource scheduling

Liason between the project software vendor and the business to minimize the impact of production issues.

Trained end users and new hires on project software

University Physicians Healthcare - Santa Fe Springs, CA 2000 – 2001

Project Coordinator - Contractor

Provided client support for the opening of medical groups in new territories

Delivered end user training on the new software applications

Conducted follow up interviews with physicians and administrative applicants to staff new locations

Reported to management a weekly status report on the new location development

Served as a liaison to create business relations between the medical group, private and public agencies

Medpartners IT/Talbert Management Health Group – Business Analyst 1997 – 2000

Supported medical practice management system upgrades

Responsible for Customer Service System Request

Tested and trained end user on new system

Created end user system training documentation

Tracked and documented daily escalated production issues submitted by field representatives

Additional Credentials

Database/Platforms: RS600, AS400,IBM 360/370, .NET, COTS Product, EPIC, Cactus

Project Management: Project Management Certification, ABT/NIKU Project Workbench and Niku Time

Software: Mercury Test Director, SharePoint, Microsoft 2010 -Word, Excel, PowerPoint,

HP ALM: Application Lifecycle Management Waterfall, Agile

Contact this candidate