Customer Service Assistant
Resume:
Shelly Hall
Zephyrhills, FL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Dietary Assistant/Cook
Lakeland Regional Hospital - Lakeland, FL
October 2017 to Present
• Prepares food items and assembles ready foods for patient trays
• Serves foods in the rooms and cafeteria
• Attained 100% nutritional accuracy on orders by implementing vigilant and proactive nutritional calculation strategies.
• Streamlined the food supply operations to enhance speed of service by 10 minutes per order on the average.• Delivers food trays to patients’ units and dining area. • Assist cook in preparation of meal tray.
• Serve meals as per given chart menu catering for the special needs of patients.
• Devise recipes that are appetizing and compliant to the specific dietary requirements.
• Prepare liquid diets as per instructions and feed chronic patients through nasal or stomach tubes.
• Adhere to cleanliness and safety procedures.
Catering Assistant, Dietary Assistant
Florida Hospital- Adventist Health System - Zephyrhills, FL February 2015 to September 2017
Responsibilities
Prepare meals and educate clients on nutrition. Making sure that all meals are properly prepared, and in accordance to the dietitian or nutritionist. Assisting with arranging tray cards, making sure that proper portion
control protocols are met. Educating clients on their nutritional requirements, recording how much a client
drinks and eats.
Accomplishments
I have gained the respect and confidence of most all my patients, that I have come in contact with. Through
my dedication of learning and spending quality time with each patient, I feel that I have made a lasting impact on their recovery.
Skills Used
My strongest skill is " Communication " without that I would not be as successful as I am. My other skill would
be having 99% of patience, with this field that I have come to really enjoy, you have to go above and beyond and be highly willing to listen.
Cook, Cashier, Food Prep, Serv Safe Trainer, Crewleader Sonic Drive-In - Wesley Chapel, FL
September 2011 to October 2014
Verify that prepared food meets requirements for quality and quantity.
• Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
• Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
• Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook
food according to instructions.
• Measure ingredients required for specific food items being prepared.
• Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
• Wash, cut, and prepare foods designated for cooking.
• Serve orders to customers at windows, counters, or tables.
• Schedule activities and equipment use with managers, using information about daily menus to help coordinate
cooking times.
Retail Merchandiser
Frito-Lay - Zephyrhills, FL
October 2012 to April 2014
Plan commercial displays to entice and appeal to customers.
• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
• Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
• Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
• Collaborate with others to obtain products or other display items.
• Use computers to produce signage.
• Attend training sessions or corporate planning meetings to obtain new ideas for product launches.
• Store, pack, and maintain records of props and display items.
• Plan commercial displays to entice and appeal to customers. Office Controller, Customer Service Leader
Treelane Village - Zephyrhills, FL
June 2007 to May 2011
Determine customers' financial services needs and prepare proposals to sell services that address these needs.
• Contact prospective customers to present information and explain available services.
• Prepare forms or agreements to complete sales.
Cook, Prep Cook
Golden Coral - Zephyrhills, FL
October 2005 to November 2007
Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
• Season and cook food according to recipes or personal judgment and experience.
• Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
• Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
• Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.
• Substitute for or assist other cooks during emergencies or rush periods. Education
Associates in Communications
Genessee Com. College - Genessee, NY
September 1983 to June 1985
Diploma in English/Math
Livingston Manor High School - Livingston Manor, NY September 1970 to June 1983
Certifications/Licenses
Serv Safe
May 2013 to May 2018
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