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Customer Service Sales

Layton, Utah, United States
May 04, 2018

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Rebecca Pitt


South Ogden, UT 84403

Crisis Intervention Team Officer - State CIT Utah Salt Lake City, UT January 2011 to Present

The CIT Utah program develops and sustains partnerships between criminal justice services, behavioral healthcare services, and community members. These partnerships provide three basic services: the training of law enforcement officers and other first responders in proper methods of crisis response and resolution; developing effective crisis response systems; and advocating for accessible behavioral health services and programing. Inbound Sales Consultant Wayfair LLC Ogden, UT

October 2017-Present

40 hours/week

Use consultative sales approach to help customers in an inbound sales and service center explore product offerings and make purchase decisions. Meet key sales performance indicators, including close rate and net sales revenue. Project a professional company image through phone and email interactions. Recognize, document and alert supervisors of trends in customer calls. Uphold high customer service standards.

Jail Clerk Salt Lake County Sheriff Control Room Operator Salt Lake County Sheriff Salt Lake City, UT

March 2010 to September 2017

40 hours/week

Responsible for providing customer service to the public, and Sheriff's personnel by phone and in person. Duties include registering the public and professional visitors to visit with incarcerated inmates, answering routine questions by phone switchboard, and handling any questions or matters of non- technical or routine nature and direct others to proper personnel. Other duties include the observation of prisoners and visitors within common visiting areas and on security monitors ensuring jail policies are obeyed. Also provide support with screening incoming and outgoing inmate mail, processing and delivering commissary to the inmate, health services, and administration units.

Control Room Salt Lake County Sheriff's Office Salt Lake City, UT March 2010 to September 2017

40 hours/week

Responsible for the movement of Officers, Civilians, Jail Personnel and Volunteers throughout the jail and maintaining security of the facility at all times. Duties include monitoring visual and audio security systems, and maintaining a secure facility by assisting and controlling movement of personnel and inmates. Other duties include assisting in monitoring inmate activities and movement, providing prompt assistance to Officers and staff by sending additional help by MCIRT, Rovers, Medical, and Mental Health. Also responsible to maintain a detailed log of all Officer Movement on and off of the property, document all incidents that occur and update the proper personnel of what is occurring throughout the jail. Customer Service Representative Flying J Corp. & PDCA Ogden, UT August 2009 to March 2010

40 hours/week

Responsible for providing customer service for PDCA accounts. Duties included answering multiple phone lines, providing assistance with National Sales Accounts and providing customer satisfaction. Other duties included, time management, and problem-solving.

Administrative Coordinator Flying J Corp. & PDG Inc Ogden, UT July 2005 to February 2009

40 hours/week

Responsible for the management of property development. Duties included maintaining domestic and international travel schedules for president, design, and construction team, distribution of incoming and outgoing mail, coordinating and tracking the shipment of submittals and transmittals for design team, preparing and tracking notices to proceed, processing of accounts payable invoices and providing customer satisfaction. Other duties included conference room scheduling, completing an inventory of needed supplies and ordering inventory, time management, and problem-solving. Deputy Court Clerk State of Utah Juvenile Court Farmington, UT December 2003 to June 2005


40 hours/week

Responsible for preparing and distributing orders while in court. Duties included scheduling court hearings, establishing court dockets, and confirming court dates. Other duties included proper data entry of court fees, fines, and community service hours.

Community Service Clerk Roy City Police Department Roy, UT July 2002 to November 2003

32 hours/week

Responsible for monitoring police radios and answering non-emergency 911 phone calls. Duties included initiating and documenting minor criminal and non- criminal incidents with citizens in person and by telephone, monitoring cameras and alarms and allowing entry for Roy Police Officers and authorized parties into the building. Other duties included taking fingerprints, maintaining police reports, and computer data entry. Permanent Substitute Teacher Ogden City Schools Ogden, UT September 2001 to June 2002

40 hours/week

Responsible for the development and implementation of daily school instruction. Duties included teaching sixth, seventh and eighth graders Pre- Algebra, Reading, and Language Arts. Other duties included appropriate role modeling and interactions with 100 students daily. Night Shift Manager/Cashier Mini Mart Corp Ogden, UT December 2000 to June 2001

32 hours/week

Responsible for prompt and efficient service to customers and assisting co- workers. Duties included money management, supervision of other employees, balancing cash drawers and depositing money into the safe. Other duties included preventive maintenance to decrease accidents. Paralegal Certification Weber State University

2001 to 2001

Rides Division Area Supervisor Lagoon Corp Farmington, UT March 1996 to October 2000

52+ hours/week

Responsible for daily ride operations and safety of employees and guests. Duties included organizing and managing a budget for the ride area, training, hiring, and providing corrective coaching. Other duties included the supervision of 40 to 60 full and part-time employees. Bachelor of Science Criminal Justice/Family Studies Weber State University Ogden, UT

May 2008

Associate General Studies Weber State University

Ogden, UT

May 2008

Bonneville Communities That Care Coalition

March 2016 to Present

Bonneville Communities that Care (CTC) is a coalition of community members from four cities in Utah- Uintah, Washington Terrace, South Ogden and Riverdale. Individuals from government, law enforcement, education, local business, healthcare, volunteer and social service groups, youth-serving organizations, parents, and youth are working together to create a brighter future for both the community and the youth in the Bonneville Cone area.

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